JW MARRIOTT VENICE RESORT & SPA

This place is a dream and a must stay at hotel. Add it to your next trip to Northern Italy!

I chose this hotel for my engagement trip - looked like a nice spot while searching for stays. Did not know what to expect and you won’t appreciate the place until you get there. Don’t take lightly that you are on a legit island away from the city. It was nice to have a change of scenery and bask in the vibes. I enjoyed my swim up but in March it was too cold to use. The room I had was amazing and just feel so clean and sharp. The food never missed at either of the restaurants. The staff are nice and make the stay more enjoyable. You also get the free shuttles through most of the day that you’ll definitely use. Advice: plan your trip accordingly with the understanding that you have to use the public shuttle or pay ???? of a private water taxi. I’d stay here again in the summer and thanks Yuri who was the best bartender ever!

Super letdown. This place does not deserve the JW distinction. We stayed there in June 2022 and it was a horrible experience.
Upon check-in they gave us a handicapped room (neither of us are handicapped) which was fine, we’d just deal with it for three days. The problems with the room far outweighed “dealing with it”. The room was very hot and didn’t cool down after an hour. It didn’t cool because the air conditioning was broken. The in room “cooler” aka room fridge was not working either. It was hot all around and miserable. Our view was a parking lot-no garden view which is what we booked.
I requested another room and was given the runaround for over four and a half hours and was treated disrespectfully by the manager. He argued with me about the air conditioning and the cooler not working. He said it was working and that he had sent a maintenance person to check it. The maintenance person came and said if it didn’t cool in 30 minutes to call the front desk and get a replacement. We waited an hour and it still was not working. Now, this whole situation has escalated to ridiculousness.
I had to be super persistent with him and finally got another room which was notably cooler upon entrance and the “cooler” worked as well. It was obvious the other room was crap. The hotel person who escorted us to the new room agreed it was notably cooler.
None of the ice machines worked on any of the floors. It was a nightmare to get a bucket of ice. One of the main elevators was not working and made a screeching sound for days. It was a safety hazard, no information about it being broken was ever posted. It was broken the entire time we were there.
The airport shuttle is only from the airport to the resort. Going back to the airport will cost you $125-200 depending on the time.
Hotel was dirty, bathroom commode and bidet were cracked. The exterior of the hotel had mold. Landscaping was not maintained. The food was barely palpable. I have never stayed at a Marriott property that was as horrendous as this one. We were hoping this place would cap off a wonderful three week European vacation, but it failed miserably in every category.
Save your time and money and stay in Venice. I also filed a complaint with Marriott directly but they never followed up.

I like Marriott. The plus is that you’ll find it closer to US standards than European (size of the room, extra comfy bed, etc…). The minus is that you’re on an island (it’s a plus but… if you want to visit, rest at the hotel and visit again, it’s a minus)

puro relax. per rigenerarsi. ristorante rooftop da premiare assolutamente come il personale. peccato che la gestione dell’isola veneziana e la temperatura nelle zone comuni siano americane. escluso dal pagamento solo l’ossigeno.