An agency that has constantly bought up other agencies (Arctic Adventures, Extreme Iceland...) to the point where it's impossible to find someone to talk to. Unfortunately, the company has become a wholesaler with no quality service for mass tourism. In recent years, their service has really lost its lustre, as it has become too big and therefore a bit of a factory, which is a pity... We would therefore like to warn you and advise you to avoid this establishment. Please feel free to choose another of the receptive agencies listed in this guide.
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The hotels are comfortable and in good locations if you're here in the winter looking for the northern lights. We were lucky to see them at the Wilderness Center (night 3). If you're on a budget, it would be a good idea to get some lunch/dinner stuff before the trip or at one of the gas station/supermarket stops, as dinners at the hotels will run you at least $25 USD (unless you only want soup).
Mostly, I can't say enough good things about Geirmundur, our guide for the week. He fostered a wonderful group environment by joining us for dinner each night and getting to know everyone in the group. He consistently went above and beyond - even hauling a dozen suitcases through a foot of snow on our last morning while most of the group stayed warm in the hotel. If you have the chance, sit up front with him - his knowledge of geology, history, and Iceland as a whole will make your trip even better than you could have imagined.