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HEY ICELAND

Tourist office
4.8/5
30 review
Closed

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Carte de l'emplacement de l'établissement
Síðumúli 2, Reykjavík, Iceland
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2024
Recommended
2024

Travel agency offering a wide range of truly unforgettable tours and a network of over 170 establishments

With Hey Iceland and its 38 years of knowledge and expertise, you will benefit from a wide range of truly unforgettable tours and a network of over 170 carefully selected establishments throughout Iceland. Whether for groups, friends, family or special interest visits, the team will introduce you to Iceland's must-see and hidden gems, the history of its people and their hospitality! Visit in summer under the midnight sun or in winter under the Northern Lights, the choice is yours.

Did you know? This review was written by our professional authors.


Members' reviews on HEY ICELAND

4.8/5
30 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in december 2023
Vaig fer la ruta per l'oest i el sud-est durant 6 dies organitzada per Hey Iceland, tot va anar molt bé. Molt util la ruta personalitzada que pots consultar en tot moment via web. Els recomanaré a tothom que em pregunti.
HEY ICELAND
HEY ICELAND Manager
12/04/2023 at 23:32
Thank you for this beautiful recommendation. We truly appreciate it.
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Visited in december 2023
We used Hey Iceland to book our guesthouses for our trip and had a great experience. We even had to cancel 2 of the guesthouses because of a medical issue, and had no problems getting in contact with Hey Iceland and fixing our issue. Highly recommend!
HEY ICELAND
HEY ICELAND Manager
12/01/2023 at 17:51
Thank you for your kind feedback :)
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Visited in november 2023
I booked 8 nights of hotels, the car, and several excursions though Hey Iceland!, costing thousands of dollars. We were scheduled to begin our trip on November 17, 2023. Unfortunately, when we arrived at the airport, we were informed of a rule that American passport holders must have passports that expire more than 90 days following their return trip from Iceland. Because my daughter’s passport expired 84 days after we were to return, we would not be allowed to fly. Obviously, this was crushing news.

I figured Hey Iceland!, to whom we had paid thousands of dollars to book this trip, must have at some point warned me of this rule. Nope! I scoured my few emails from them, scoured my itinerary, etc. There was absolutely no mention of this passport rule. In fact, you might think that a tour company providing accommodations from airport to return airport might even ask for your passport information to make sure all was well. Nope! This company only exists to mark-up cheap stays in Iceland and keep your money.

I immediately emailed Hey Iceland! to inform them that we were not allowed to travel and ask for a refund. This was a Friday, so their Hey Iceland! office was closed for the weekend. (Now, why would I , or ANYONE book from a tour company that closes on weekends, I’m not sure?). When Hey Iceland! received my email that next Monday morning (apparently) they informed me that I could be reimbursed for two excursions later in the week but could not be reimbursed for anything else. Not the rental car. Not ANY of the hotels. And not the excursions that had taken place after my email informing them of our trouble but BEFORE they reopened their office on Monday. Thousands of dollars – just gone.

Now, of course Hey Iceland! could have made this right in any number of ways. The hotels they contract with over and over surely allow them cancellations. And what car rental service takes 8 days of car rent when you never pick up the car? But they have greedily kept the money I could have used to rebook this trip. In fact, given my troubles, they offered me a 15% discount if I wanted to rebook with them! Ha! They were running a 15% sale on their website at the time – thanks for nothing.

Finally, their Marketing and Sales Manager emailed me back simply to say that, as a lawyer (my email signature says I’m an attorney) I should have known the rule that, even if your child has a valid passport, it must be valid for 90 days after your trip when travelling to Iceland. The fault, they explained, was “entirely” mine.

While less disturbing than the failure to refund, I also find it very telling that I was able to re-book my trip without Hey Iceland! in January, including all hotels (refundable of course), car, and excursions, for a FRACTION of the price that Hey Iceland had charged to do the same. We’re even in nicer hotels we got to pick out, rather than the grab-bag Hey Iceland foists on you. Take it from me, do NOT give this company your money. You could end up out in the cold – and not in the way you intended.
HEY ICELAND
HEY ICELAND Manager
11/29/2023 at 17:00
Dear David,
thank you for your feedback. We understand that it is heartbreaking as well as frustrating to miss out on a trip you have been planning and looking forward to for months because you don’t have valid travel documents at the start of the trip.

Hey Iceland sold you a self-drive tour package that starts and ends in Iceland. Flight tickets are not part of the package and not sold by us.
When booking our services, you agreed to our terms of booking and cancellation terms. You have already been refunded for all parts of the tour package that we will not be charged for even though our cancellation terms state that cancelling 3 days or less before arrival in Iceland should result in no refund.
We received an email from you only 9 hours before tour start, announcing that you would not be arriving in Iceland.

According to airlines’ conditions of carriage, it is the responsibility of the traveler to gather information about and obtain required travel documents, visas, and travel authorizations (as applicable) needed for entry into the destination country. Each customer traveling across any international boundary is solely responsible for obtaining all necessary travel documents.

According to the travel.state.gov website, US authorities recommend for all US citizens traveling to Europe:
- Have at least six-months validity remaining on your passport
- Check the expiration date on your passport carefully before traveling to Europe – especially children’s passports, which are valid 5 years, not 10 years like those issued to US citizens aged 16 and older
- Carry your passport when traveling to another country in the Schengen area. Even if there is no border check at the time, officials may reinstate border controls without notice.

If your passport does not meet the Shengen requirements, you may be:
- Refused boarding by the airline at your point of origin or while transferring planes
- Denied entry when you arrive in the Shengen area, regardless of how long you will stay.

If you look up Iceland's requirements for passport validity on the website, it clearly states: ‘Three months is required, six months recommended beyond your planned date of departure from the Schengen area’.

Lastly, our office is closed during weekends, but we have an emergency phone line that you could have called. You received information about the emergency phone number with your travel information.
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Visited in october 2023
Wir haben eine Unterkunft auf Island gebucht und es war traumhaft. Würden beim nächsten mal auch wieder über hey Iceland buchen!
HEY ICELAND
HEY ICELAND Manager
10/26/2023 at 15:08
So glad you are happy. Thank you for sharing.
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Visited in october 2023
Had a wonderful time in Iceland. My travel expert Brynhildur was very accommodating and considerate throughout the planning of my itinerary, it was very pleasant. Also, the trip went smoothly for a first timer and solo traveller in Iceland like me. Though the weather in Iceland was kinda unpredictable, I had visited the places I wanted to see and was able also to visit places that was recommended to me. Over all, i had very beautiful memories in Iceland. Thank you very much Hey Iceland for your kind assistance. It was magnificent and was a dream come true. ????????
HEY ICELAND
HEY ICELAND Manager
10/24/2023 at 13:59
Thank you for trusting us to plan your trip. We are happy we got to be part of making your trip a truly memorable one.
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