SOFITEL MUNICH BAYERPOST * * * * *
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2024
Recommended
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2024
A "Grand Hotel" architecture, a surprising interior design, the city centre near, the recipe is excellent and unstoppable to discover Munich.
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Members' reviews on SOFITEL MUNICH BAYERPOST
4.4/5
21 reviews
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Der Wellness Bereich war leider in Renovation, daher nutzten wir die Badewanne im Zimmer. Das war auch toll. Beim Check-out hatte es leider eine Warteschlange, daher nutzten wir den Fast Check-Out.
Upon arrival, I was dismayed to find the rooms falling well below the standard I expect from a luxury hotel. Despite efforts from Zander at the front desk to remedy the situation with a room change, the alternative offered little improvement, with a disappointing view of a concrete wall.
When I politely requested to cancel my reservation, Zander initially assured me that it could be done without fees, contingent on an email from American Express. Regrettably, the hotel later reneged on this agreement, insisting on cancellation charges.
This inconsistent and unaccommodating behavior left me disillusioned and dissatisfied. I urge fellow travelers to exercise caution when considering Sofitel Munich and instead explore alternatives such as The Charles Hotel Rocco Forte, where superior service and reliability are guaranteed.
UPDATE: Disputed charges with American Express. Manager replied to this review requesting an email yet did not provide his email address.