HOTEL BRUNNENHOF ^{* * *}

It was unfortunate the hotel couldn’t offer any alternative solutions for unpredictable situation as DB strike.

My recent stay at Brenenholf City Center in Munich was undoubtedly the most disappointing hotel experience I've ever encountered, and for valid reasons.

Firstly, the hospitality left much to be desired. Despite my late arrival, the check-in process was anything but welcoming. Instead of an access card, I was given a key with a cumbersome medal attached. This unconventional approach was frustrating, and to compound matters, my room lacked a safety box for securing valuables. When I questioned the receptionist about this and expressed concern for the security of my belongings, I was met with indifference. He insisted that leaving the key at the reception was standard procedure, without providing any satisfactory explanation. This meant that every time I left the hotel, I had to wait for him to retrieve the key from a communal safety box, which was both inconvenient and unsettling.

Our conversation, which initially proceeded in a civil manner, took an abrupt turn when the receptionist suddenly raised his voice in front of other guests, abruptly ending the discussion and suggesting I speak with the manager the following morning. This unprofessional behavior was unacceptable.

Furthermore, when I suggested leaving the key in the room, the receptionist rudely refused, insisting that I was responsible for returning the key and medal. He even went so far as to keep them beside him, and said when coming from outside you can pick it back. It was a bizarre and unsettling interaction that left me feeling uncomfortable and dissatisfied.

Additionally, the following morning when my friend and I went to enjoy breakfast, we encountered further disappointment. Despite numerous empty tables, some of which could accommodate four people, a staff member approached us and insisted we move to a smaller table for two. While we had already begun our meal, her manner was less than courteous.

Given the cumulative issues and lack of satisfactory resolution, I decided to cancel my reservation and seek accommodation elsewhere. I found another hotel in the same area at a comparable price, and the contrast in quality and service was remarkable. In conclusion, I cannot recommend Brenenholf City Center based on my experience, and I strongly advise seeking alternative accommodations in Munich.

Nette Angestellte, sauber und ein reichhaltiges Frühstücksbuffet.

Localização excelente, a três quadras da estação de trem principal e de diversas linhas de metrô, e bem próximo do centro turístico também.
O quarto era um pouco apertado para quatro pessoas, e além disso só tinha aquecimento no banheiro (e pegamos dias com temperaturas negativas).
Café da manhã excelente e equipe bastante atenciosa.

The hotel is very comfortable, the best bed I've ever slept in and the service is super special. I strongly recommend!