AZIMUT HOTEL MÜNCHEN
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The acom Hotel München is a modern hotel in Munich. It is 5 km from the Messe München congress center, 6 km from the Viktualienmarkt, a 200-year-old market, and 7 km from the central Marienplatz square. Rooms are simple and contemporary, with free Wi-Fi, flat-screen TVs, mini-fridges and desks. Superior rooms also offer a seating area, tea and coffee-making facilities. Buffet breakfast is available at an additional cost in an elegant dining room. The hotel also offers 5 meeting rooms. The hotel's services and facilities are rated 3.1/5. Parking is available at an additional cost, and the hotel accepts pets.
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I stayed in mid-September, the peak season of Oktoberfest, and the biggest problem with this hotel is that there are very few hotel staff available during such an extremely busy time of the year. The staff was rather very friendly and tried to do the best they could within their limited human resources. However, with so much other work to do and complaints from other guests to deal with, it seemed there was no time for my business.
Specifically, I could not sleep at all because there were drunk guests talking extremely loudly at the entrance of the hotel until 3:00 am. I repeatedly discussed this with the staff, but in the end there was no improvement until midnight, as if they did not have the time to do so. To begin with, the phone in my room was broken and I could not get through to reception. So, many times I had to take the stairs back and forth between the reception and my room.
Also, even though I had discussed this with the staff beforehand and extended my stay without additional check-in work, I was actually forced to change my key card.
I am grateful to the staff for doing their best despite their busy schedule. However, the standard of service at the hotel itself is extremely low due to the above-mentioned structural problems, and in that sense I have to give it the lowest possible rating. I strongly urge the hotel management to take this into consideration, especially with regard to the staffing of the reception area.