HOTEL BILDUNGSZENTRUM 21
Hotel in a beautiful setting close to the Spalentor in Basel.
Hotel Erkner 21 is a subsidiary of the Basel evangelical association Mission 21, which is involved in inter-religious and intercultural projects in Basel and around the world. This filiation in no way prevents all the services of a standard hotel from being found there. The hotel séduit first by its location, within walking distance of the Spalentor, in a beautiful building of the th century. The hotel has a large, pleasant park. The rooms, all renovated in 2014, are spacious, warm and comfortable. Their decoration is of great refinement and sobriety. Access to the separate kitchen and a terrace (surcharge).
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Members' reviews on HOTEL BILDUNGSZENTRUM 21
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
OK, I cannot comment on the rooms since I did not stay at this hotel for a longer time.
I, however, visited the hotel on an organized business event. We had a nice time outdoors at the backyard. The food was OK. After I left, my colleagues who still were at the event (and there still was a bunch of people) noticed that I have forgotten my sunglasses on the table. So they brought them to the reception and left them specifically as a forgotten (not found) item - with the information that I would pick them up later.
Unfortunately, I was not able to pick them up for approx. 3 weeks. To my big surprise, when I returned at the end of the same month, the hotel staff could not find anything and told me they never had any sunglasses.
I personally used to work within the industry and specifically know that if a guest forgets anything at the hotel, the item is kept up to 12 months just in case the customer would come back at a later stage.
This unfortunately was not the case with Odelya. Obviously, my sunglasses were stolen from the internal employees since I doubt that someone would put Rayban sunglasses to the bin. The manager (after I escalated) did not really care about the matter, did not even try to call me to explain what happened or did not do anything to make up for the mess) - he carelessly commented via email that due to me! coming back that late, the item is no longer available.
Poor, poor service with a very bad attitude towards guests. I definitelly would not pick up this location for any business or private events. Spend the money somewhere else where the customers are appreciated and treated well.