ZURICH YOUTH HOSTEL

Convenient place to stay. Dropped friends off here and it seemed very nice

Very cool place

The rooms are small compared to the price. But tidy and clean. The reception service is exceptional. The location is in a quiet neighborhood, but not very close to the tourist attractions, nor the main train station. Though there is a bus stop close by. The luggage can be kept throughout the day, while checking out. Overall, I liked my stay here.

Jugendherberge leider sehr außerhalb und schon etwas heruntergekommen. Die Schließfächer ließen sich nur mit 2 CHF schließen und selbst das hat teilweise nicht funktioniert. Bei meinem Schloss ist der coin immer wieder rausgefallen, zur "Freude" meiner Zimmernachbarn. WiFi teils sehr schlechter Empfang auf den Zimmern, bei dem Preis hätte ich außerdem auch Vorhänge an den Betten erwartet. Das Essen war aber gut und das Personal nett.

I was unable to travel since I could not get my VISA on time. As a result I was offered 0 refund as I informed them 2 days in advance instead of 3 days. The 3 day refund option also costed me extra money.

I emailed them and eventually ended up called them.
My booking was for 5 days, totalling 723 CHF.
There was no refund on optional charges for food (which was about 19 CHF + tax daily). I could have just booked the food later.

I got something like 60 CHF (1 last day was booked separately and was inside 3 day refund option).

About their 0 cost insurance:
I was asked to contact the insurance company directly. The hostel has no business with the insurance company and just collects the money on their behalf. Also, the insurance company didn't cover anything.
Their insurance does not cover anything other than medical emergency.

This happened around 15 Sept 2023.