ALDEN HOTEL SPLÜGENSCHLOSS ^{* * * * *}

The hand-written 'Welcome back' note in our room was a premium touch. The staff and facilities are top-notch. My wife and I have stayed here several times, and the experience never lets us down. The staff is superb from the check-in and during the entire stay. It is located one block from the lake and within easy walking distance to the town center. The local Starbucks is just a short walk, close to the train station, and an excellent Chinese restaurant. We will visit this great hotel next time we're in Zurich.

Beautiful hotel, but is no longer a 5*

The aircon broke and I almost died of heat. Absolutely unacceptable. They haven't even got a fan that you can borrow at reception

There is no restaurant apart from breakfast and the TV does not connect to the internet. Staff just said they had no idea how to fix it.

5* hotels should have at least room service, as advertised. It used to have a Michelin chef, but that was years ago and yet they still boast a "Mediterranean restaurant"
The breakfast is NOT INCLUDED, even though I asked them and they said it was already paid.
Liars!
Absolutely not true.

Staff are lovely, but they can't do much to help with everything broken that ruined our stay.

So hot, ???? it truly lost its appeal. This is from a guest who lives in Cyprus, where it's currently 45 degrees, and yet I've been hotter here than at home. I leave tomorrow and absolutely can't wait to leave.

Avoid at all costs!

Edit: staff after much arguments gave is a 300 franc discount, which basically paid for the highly overpriced, disappointing breakfast

Avoid at all costs!

Wonderful stay! Amazing staff! So welcoming and gracious. Ready to help in any way. Would definitely recommend.