ZÜRICH RENAISSANCE

I stayed at Renaissance Tower Zürich for 3 nights in April.

I want to note that the majority of the service staff were good. The reception, bar, and restaurant staff were kind, welcoming, and happy to help.

I’ve given the service 2 stars as I cannot understand how on earth this hotel is a 5 star hotel. I am a Marriott Bonvoy Elite member, and they did not provide a welcome drink upon check-in, and when I asked for one they only provided one glass even though I was checking in with another guest. They declined to provide an early check-in in spite of it being a benefit of the Marriott Bonvoy Elite membership.

The housekeeping is by far the worst issue this hotel has. They failed to properly clean the room (left empty plastic cups out). They didn’t give us new cue tips and didn’t refill the conditioner or shampoo bottles before our arrival. Also the conditioner and shampoo was half diluted with water!!! To a point it was unusable and I went out to buy my own shampoo and conditioner.

You could say I am being picky, but for the price you pay and the supposed 5-star ranking, these things are unacceptable. For the same price one can stay in a much more luxurious hotel in Zürich that does not cheap out on such things.

The location I’ve given 1 star due to it being pretty far from the center. Especially when you consider the hotel’s location, either the price should be less or the standard should be much much higher.

Overall, extremely disappointing, and will definitely not be visiting this hotel again and will also be reconsidering my preference for Marriott hotels.

Yakinindaki tren istasyonlarindan S Bahn veya tramvaya binerek merkeze 10 dakikaya gidebilirsiniz. Onunde ucretsiz bir park alani var. Odalar guzeldi ama eskiydi biraz. Tek memnun kalmadigim sey Bonvoy Platinum Elite olmama ragmen odada da upgrade yapilmadi, kahvalti da ikram edilmedi.

Average hotel that needs an upgrade. The room cleaning could definitely be more thorough. They have a lot of people staying at this hotel -- people on the big train tours operated by Viking, flight attendants from United Airlines, conference attendees, etc. This is a very busy hotel. Many of the hotel staff are friendly and do their best, but there were several who didn't seem to enjoy their jobs. This hotel is located one stop from the centre, so it's not completely convenient for a tourist, but with the train station and trams close by it wasn't too bad. Big plus is its close proximity to the walking path beside the river.

Nice Hotel????

Merkeze çok uzaktı. Zürihi gezmek için geliyorsanız asla tercih etmemelisiniz. Müşteri memnuniyeti de gözettiklerini sanmıyorum.