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Opinions HÔTEL VICTORIA Lausanne
Members' reviews on HÔTEL VICTORIA
4.2/5
19 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in march 2024
Very nice hotel with spacious bathroom and comfortable room. Excellent service, interesting interior design in an “old” style. Location is perfect, walking distance to all main sightseeing points. We really enjoyed our stay.
Visited in february 2024
Hôtel de charme hyper bien situé
Chambres décorées avec goût
Très bonne literie
Personnel charmant
Bon petit déjeuner
Chambres décorées avec goût
Très bonne literie
Personnel charmant
Bon petit déjeuner
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Visited in november 2023
Great spot very close to the train station. Rooms were clean and comfortable. Staff was very friendly. Common areas are a little dated, but the rooms have been updated. Cute little place. No complaints from me.
Visited in october 2023
距離Lausanne火車站很近，走路不到五分鐘。當天值班的服務人員把我們的房間升等，一進房就驚喜連連，太漂亮了。房間裡還有咖啡機，提供免費咖啡、茶和礦泉水。房間裡的床偏軟，睡得不太習慣，但整體而言都不錯，地點真的很不錯。
Visited in october 2023
Very short walk from Lausanne train station. Room had very nice bathroom, with nice shower, even had a clothesline. Refreshing and nice end to long travel day
Visited in october 2023
Hôtel très pratique pour qui arrive en train et aura à utiliser les transports en commun (gratuits dans toute l’agglomération avec la Lausanne transport card offerte par les hôtels) ou voudra visiter Plateforme 10 : situé dans une impasse face à la gare (avec également à quelques mètres métro et bus).
L’arrière donne sur des jardins : on ne peut plus au calme (nous avons toujours eu des chambres de ce côté sans le demander).
Architecture et décoration originales : début XXème pour l’une avec un atrium, et un immense salon où l’on prend son petit déjeuner au large, et des œuvres d’art et du mobilier ancien pour l’autre (d’Europe, d’Afrique ou d’Asie), jusque dans les chambres.
Service très suisse : attentionné et professionnel.
Bref l’anti hôtel Accor-standardisé-aseptisé mais un petit voyage plaisant dans le temps et le monde.
L’arrière donne sur des jardins : on ne peut plus au calme (nous avons toujours eu des chambres de ce côté sans le demander).
Architecture et décoration originales : début XXème pour l’une avec un atrium, et un immense salon où l’on prend son petit déjeuner au large, et des œuvres d’art et du mobilier ancien pour l’autre (d’Europe, d’Afrique ou d’Asie), jusque dans les chambres.
Service très suisse : attentionné et professionnel.
Bref l’anti hôtel Accor-standardisé-aseptisé mais un petit voyage plaisant dans le temps et le monde.
Visited in october 2023
Friendly staff great location spacious rooms.
Visited in october 2023
On m'a volé une petite somme d'argent dans la chambre, réponse de la direction, c'est de ma faute il y a un coffre
Visited in september 2023
The best part of this hotel is great location,just 2 min walk from the railway station. Numerous resturants, bars and supermarkets within 5 min walk. Also, Laussane Flon metro station is 2min walk away
Visited in august 2023
It's always a pleasure staying at this hotel. Walking distance to the train station . Many eateries nearby.
Visited in august 2023
Très bon petit déjeuner. L'hôtel est plein d'œuvres et d'objets d'art. Il est beau et accueillant.
Visited in august 2023
Foi tudo ótimo! Hotel de decoração clássica muito bonito e tudo limpo. Atendimento foi ótimo também.
Visited in august 2023
الفندق جميل وهادى للغايه
طاقم العمل متعاون وبشوش
طعام افطار متنوع ب20 فرنك للشخص
الفندق قريب منه ستار بكس
يعيب الفندق محدودية المواقف تقريبا المواقف المتاحه للفندق 5 مواقف وعشان توقف لازم تجي بدري او تروح للمواقف العامه اليوم ب25 فرنك بس تطمىن على سيارتك ????????
طاقم العمل متعاون وبشوش
طعام افطار متنوع ب20 فرنك للشخص
الفندق قريب منه ستار بكس
يعيب الفندق محدودية المواقف تقريبا المواقف المتاحه للفندق 5 مواقف وعشان توقف لازم تجي بدري او تروح للمواقف العامه اليوم ب25 فرنك بس تطمىن على سيارتك ????????
Visited in july 2023
Noisy as hell!
If u want to rest, this is not the place. Door bang wake u up all night. This place has isolation problem. I could hear the person next door flashing the toilet ????????
Uncomfortable bed.
???????? toilet in the lobby.
By the way, who the hell gave u 4star!!!
If u want to rest, this is not the place. Door bang wake u up all night. This place has isolation problem. I could hear the person next door flashing the toilet ????????
Uncomfortable bed.
???????? toilet in the lobby.
By the way, who the hell gave u 4star!!!
Visited in july 2023
Basically threat by the hotel staff! Terrible service to customer.
The hotel itself is nice, the rooms are comfortable and super clean. But I also do not understand how it can be rated with 4 stars. The location is also great if you come by train.
I had a terrible experience with parking and some of the staff.
After finding a parking slot in front of the hotel (only 6 available!), I was informed indirectly, in the night before, that I would have to move my car in the next day before 08h. Next day, since there was still no slot available and the hotel did not care to reserve one for me, I asked if I could drop my keys, so that they could move it back after the need.
Their answer was"please move away your car otherwise we will call the police to remove it". They didn't give me any support in finding a new parking area but pointing to two distinct locations on a paper map that were located 2 metro stations away.
This all happened when I was leaving to work and caused a lot of stress.
The hotel itself is nice, the rooms are comfortable and super clean. But I also do not understand how it can be rated with 4 stars. The location is also great if you come by train.
I had a terrible experience with parking and some of the staff.
After finding a parking slot in front of the hotel (only 6 available!), I was informed indirectly, in the night before, that I would have to move my car in the next day before 08h. Next day, since there was still no slot available and the hotel did not care to reserve one for me, I asked if I could drop my keys, so that they could move it back after the need.
Their answer was"please move away your car otherwise we will call the police to remove it". They didn't give me any support in finding a new parking area but pointing to two distinct locations on a paper map that were located 2 metro stations away.
This all happened when I was leaving to work and caused a lot of stress.
Visited in july 2023
Great hotel with ultimate service and location buy the whole shopping district with amazing views
Visited in july 2023
Très bien sauf manque place de parc voiture dû aller à 10 min.a pieds au parking sous-terrain payant
Visited in june 2023
Nice room
HÔTEL VICTORIA * * * *
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The best at Lausanne and around
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Cons:
Unlike other 4-5 stars hotels that we stayed into over the past 10 years, this is by far the most inflexible as no leeway to check in early. Despite our request to check in early as both of us were really feeling unwell, the staff really made it clear that the check in is 3pm. Besides she said they are all fully booked hence there's no available room for us to accommodate. Just tried checking the web and in fact they still have available rooms to book.
Anyway, we rested for a while at the lobby but unintentionally fell asleep.
Then, suddenly the Manager's demeanour was really off/ somehow a tad rude and said "you can't sleep here as my director will kill me!"
Ok fine Madam!
It was quite frustrating, especially when you were not feeling well.
The way the situation was handled could have been more empathetic and understanding. Believe it's important for hotel staff to be respectful, accommodating and considerate, especially in situations where guests are not feeling their best.
The only redeeming factor was she managed to find us a room quickly.
Anyway, the rest of our stay was more enjoyable despite the rocky start.
We stayed 4N5D