AVANI WINDHOEK HOTEL & CASINO * * * *
Hotel
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2024
Recommended
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2024
Located in the heart of the city, this hotel occupies the first floor of the Gustav Voigts shopping centre, opposite the bus terminal and the tourist information centre. Its 167 rooms and 6 suites are standardized and equipped as it should be (air conditioning, double beds, shower and bathtub, minibar, cable TV). Meals can be served in the terrace on the roof of the hotel or in your room, upon request. There is also a casino, a swimming pool (on the roof), a sauna, a gym.
Did you know? This review was written by our professional authors.
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Members' reviews on AVANI WINDHOEK HOTEL & CASINO
4.4/5
41 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in september 2023
Bad service - don't try to use the coffee shop on a walk in basis. Will not get proper or helpful service. Also avoid the parking to avoid the red light district.
AVANI WINDHOEK HOTEL & CASINO
Manager
10/02/2023 at 09:30
Dear Christiaan,
I refer to the Guest Review that you kindly completed during your recent visit with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light.
Please accept my sincere apologies for the inconvenience that was caused to you during your visit. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.
Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.
King regards,
TK Nyandoro
Resident Manager
I refer to the Guest Review that you kindly completed during your recent visit with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light.
Please accept my sincere apologies for the inconvenience that was caused to you during your visit. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.
Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.
King regards,
TK Nyandoro
Resident Manager
See the translation
Visited in september 2023
Wonderful indeed
AVANI WINDHOEK HOTEL & CASINO
Manager
12/22/2020 at 11:28
Dear Simson, thank you so much for your review. We appreciate your feedback and look forward to host you for another wonderful experience. Happy holidays, Rayno Van Wyk, Sales and Marketing Manager.
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Visited in september 2023
The check out with Mr Jurgen was great always smilling and Mr Junias , and Tia welcomed me very well i always have a great stay at avani the is great food at the at the roof top thank you everyone at Avani hotel
AVANI WINDHOEK HOTEL & CASINO
Manager
12/07/2022 at 20:12
Dear Ralton, thanks so much for taking time to review our hotel. We really appreciate your feedback on your recent stay with us and that you enjoyed the rooftop. We will congratulate the team, Jurgen in particular. We look forward to welcome you back again soon. Kind regards, Rayno Van Wyk, Sales and Marketing Manager.
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Visited in september 2023
Avani is a great hotel, very well presented at all times. Facilities, services is great, reception staff are welcoming and helping out all the time thank you Manfred, Tia, Junias, Shaleen, Kavemunu, Jürgen, Gabriel, Rejoice, Nico, Marx , Layla and Kuuoko. Keep it up
AVANI WINDHOEK HOTEL & CASINO
Manager
09/25/2023 at 12:04
Dear Bennson,
Thank you for taking the time to complete the Guest Review and to write down your additional positive feedback after your recent stay with us.
I am delighted to hear that the TEAM were so friendly and efficient. Your commendations of Manfred, Tia, Junias, Shaleen, Kavemunu, Jurgen, Gabriel, Rejoice, Nico, Marx, Layla and Kuuoko, in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!
The Guest Review is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Avani Windhoek Hotel & Casino again soon.
Kind regards
TK Nyandoro
The Resident Manager
Thank you for taking the time to complete the Guest Review and to write down your additional positive feedback after your recent stay with us.
I am delighted to hear that the TEAM were so friendly and efficient. Your commendations of Manfred, Tia, Junias, Shaleen, Kavemunu, Jurgen, Gabriel, Rejoice, Nico, Marx, Layla and Kuuoko, in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job!
The Guest Review is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Avani Windhoek Hotel & Casino again soon.
Kind regards
TK Nyandoro
The Resident Manager
See the translation
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GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.
We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM, Shaleen, Manfred, Kuuoko and Ziggo, for doing a great job!
Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.
Kind regards
TK Nyandoro
Resident Manager