SAM’S GIARDINO

My partner and I recently had the pleasure of staying at this incredible hotel, and I can't stop raving about it! From the moment we walked in, we were greeted by the warmest smiles and the most accommodating staff members we’ve ever encountered.
Their dedication to providing exceptional service truly made our stay memorable.

I must commend the owners for creating such a welcoming atmosphere. Their genuine kindness and friendliness towards guests were evident in every interaction. It's clear that they take great pride in their hotel, and their passion for hospitality shines through in every detail.

Speaking of details, the hotel itself is an absolute gem. The design is stunning, with elegant touches throughout that elevate the overall ambiance. From the luxurious furnishings to the impeccable cleanliness, it's evident that no expense was spared in creating a comfortable and inviting environment for guests.

The amenities are top-notch, with the heated pool being a particular highlight. There's something incredibly relaxing about taking a dip in a warm pool after a long day of exploring. And the fact that there were always fresh towels available made the experience even more enjoyable.

Now, let's talk about the breakfast. Oh, where do I begin? It was simply divine. The spread was impressive, with a wide variety of options to choose from. From breads and cheese to made-to-order omelets, there was something to satisfy every craving. And the quality of the food was exceptional – each dish bursting with flavor and made with care.

Overall, my experience at this hotel was nothing short of extraordinary. From the amazing staff and excellent service to the stunning facilities and delicious breakfast, every aspect exceeded my expectations. I left feeling refreshed, rejuvenated, and already planning my next visit. If you're looking for a truly unforgettable stay, look no further than Giardino!

Sean & Ichner 103

Dear Chitkara, before hurtful remarks on social media remember there are reasons, for certain actions. We are operating during the Festive Season small staff compliment & fully booked. We are lenient when check in/ departure times are requested to change. However, the "lady manager" & her "gentleman manager/ - husband " were OFF DUTY ( living on the premises ) when you ignored your host ON DUTY that was attending to you & stormed to these 2 bewildered persons, just after a short nap, after a 12 hour shift, going out to pick up food since they have not eaten over Old Years Eve/ Christmas & by then, Boxing day. Your host made it clear that you need to communicate with him and not the persons walking in another area from you, being OFF. If the lady and the gentleman seemed uninvolved towards you, this would be the reason why. Also keeping in mind that these persons were very kind towards your family during your stay. In their private time, they also have their own emergencies to take care of. We have 4 hours to prepare the whole establishment, for new arrivals. This is very short time to have an entire establishment transformed into a fresh welcoming surrounding. The ballooning in general has delays, in general to 11h30/12h00. It is impossible to be full & provide enough parking for booked clients. Keep in mind that clients staying for longer than a day, need rooms to be service/ main building properly cleaned & refreshed. Current guests have the right to good service, being still booked in the establishment. Therefore we have no choice but to stick to the international rule of check out latest by 10h00. The feed back of the "gentleman manager" ( that you also blocked the night before on his way to the kitchen with a plate in his hand, clearly being off & the host trying to assist you to not block off the male manager, ) is as following: First morning for your sit down breakfast, - drinks: filter coffee/ cappuccino/ Americano/ expresso/ latte/ hot chocolate/ various teas/ various juices & cold beverages/ 2 different kinds of flavoured water jugs to choose from ( lemon or cucumber )/ meals, various forms of eggs - e.g. omelette with any filling you request, poached eggs. scrambled, fried, bacon, sausage, grilled mushrooms, onions, vegetable salad and fresh fruit salad with a minimum of five ( 5! ) different fruits, various yogurts, muesli, various cereals, various rolls & breads/ cold meats, cheeses, freshly pancakes/ Nutella chocolate spread & syrup, the menu certainly has clients always happy. On morning of departure, you checked out to do a ballooning trip, the gentleman manager in his off time, ( on your second evening ) went to the kitchen late at night, to make you breakfast packs - not his duty, as he is not a chef, but being so late, the chef was gone. Rooms are serviced daily. Should a client NOT want their towels to be replaced they are put back on the towel rail. ( Water is an important commodity in the desert ) For new towels, the client places the towel on the floor. This is standard when travelling any where in the world. We trust your towels were not changed because you placed them back on the towel rail. Amenities are each day restocked. This includes, sachet teas, sugars, coffees & milk pods, for hygiene, & cookies in the jar. You also have on arrival labelled 500 ml bottled per client. Please keep in mind that the establishment is in a modern minimalistic fashion and not clutter filled. Tissue boxes are not in rooms, ( extremely unhygienic. ) Few guests live in a room before a box is empty. Toilet paper is put out with a sticker to label as new/clean. If a guest needs more than one roll ( not wanting clutter in rooms, stacking rolls in rooms, unhygienic for the next clients - ) the host on duty has excess to all items. We trust a client will realise by 20h30 they need to top up amenities they want extra. We run 2 shifts, back to back, not catering 24/7 service. We hope you might re think your harsh comments & judgement & realise that you hurt good people & kind intentions. Wishing you a good 2024.

We booked a 2 night stay and 2 rooms for a family of 4 on our recent trip. The hotel is clean but rooms are very basic with basic amenities E.g. there are no tissues in rooms, 3 small Oreo biscuits and given no of tea bags in the refreshment trays (which are not replenished), the towels are not changed and therefore remained dirty, there were no spare loo rolls and as there is no one in the lobby after 8.00pm we had to use our own roll. The breakfast is very basic with little choice. The worst part is that the owner/ manager is rude and condascending. We requested if we could delay check out til 10.30 am and were flatly refused. We explained that we had booked a hot air balloon flight that am and had to leave at 4.30 am and would be back by around 10.00am but in case we were slightly delayed. The answer was strictly NO. She would not even allow us to leave our packed car in the car park til 10.30 am. We have travelled extensively and never encountered such belligerence. I would never recommend this hotel. The only redeeming feature was the staff were very polite and friendly. This stay is the only black spot in our Namibia trip. The rest of the Namibians have been warm, friendly and welcoming and the country is beautiful.

Kleines Hotel mit hübschen Zimmern und tolles Frühstück

Wunderschönes Hotel und unglaublich nettes, aufmerksames und hilfsbereites Personal. Es gibt einen beheizten Pool und die Stadt ist problemlos zu Fuss erreichbar. Das Frühstück ist unglaublich lecker und das Personal hat für uns jeweils das Nachtessen in den Besten Restaurants der Stadt reserviert. Vielen Dank für den tollen Aufenthalt. Dies war von unserem Afrikatrip definitiv das beste Hotel.