ONGUMA GAME RESERVE
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2024
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2024
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2024
Onguma Game Reserve has five lodges, two campsites and 34,000 hectares of wilderness to explore.
Onguma Game Reserve welcomes you in elegant style. Five lodges, two campsites and 34,000 hectares of wilderness to explore. Bush Camp and Etosha Aoba Lodge accept children under 7. Tented Camp has a swimming pool and outdoor shower, but no air-conditioning. Le Fort, the reserve's luxury lodge, is certainly the star accommodation option, with its chic decor. The reserve is also home to Kala Camp for a more authentic wildlife experience, as well as two campsites.
Did you know? This review was written by our professional authors.
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About us "ONGUMA GAME RESERVE"
Further information
Further information
Opening time and information on ONGUMA GAME RESERVE
Package with dinner and breakfast from N$4,630 at Bush Camp to N$14,080 Honeymoon Suite at the Fort. Swimming pool and Wifi.
Owner's Message
Located on the eastern border of Etosha National Park, Namibia. We offer good fun, romance, adventure and much more!
With 5 lodges, two campsites and 34,000 hectares of wilderness to explore, we have an accommodation option to suit you!
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Members' reviews on ONGUMA GAME RESERVE
4.8/5
60 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in october 2023
Nice campsite, good and clean ablutions. However the service is extremely poor.
We booked and paid in full on line but when we arrived they had no record of us. I showed them our booking and payment confirmation but rather than apologising they treated us as though we had somehow done something terrible.
I was told to email the payment confirmation to them so they could check it and laughed at for booking so late (we had booked that morning).
The people checking in before us were told that all the tables in the restaurant were full but were offered a menu to look at and told that the staff would be happy to put out chairs by the watering hole to accommodate them. They were then offered a map with their campsite marked on and carefully directed where to go.before being wished an enjoyable stay.
When it came to us we were told that they were sure we would be far more comfortable cooking our own food at our campsite. When I said we had had a long day and hoped to eat with them they said they might be able to find some chairs but again told us it would be much better if we ate at our campsite.
We were then told our campsite number and the member of staff went to walk away. I asked whether we could have a map so we knew where to go as the previous people had. The member of staff looked annoyed, handed a map over and waved his hand dismissively saying our pitch was ‘over there’. He then said if we couldn’t find it we must come back as we were not allowed to drive around on our own. He then walked away.
I have no idea what crime we had committed to be treated like this, they are clearly able to be polite to guests as shown by the way they spoke to the people before us. I don’t believe we are less well presented than anyone else, nor impolite or difficult to deal with.
Be warned - you take your chances here, they either like you or they don’t!! Sadly this ruined our stay as we felt very unwelcome and as an expensive campsite (N$810 per night) we had hoped for a more enjoyable experience.
We booked and paid in full on line but when we arrived they had no record of us. I showed them our booking and payment confirmation but rather than apologising they treated us as though we had somehow done something terrible.
I was told to email the payment confirmation to them so they could check it and laughed at for booking so late (we had booked that morning).
The people checking in before us were told that all the tables in the restaurant were full but were offered a menu to look at and told that the staff would be happy to put out chairs by the watering hole to accommodate them. They were then offered a map with their campsite marked on and carefully directed where to go.before being wished an enjoyable stay.
When it came to us we were told that they were sure we would be far more comfortable cooking our own food at our campsite. When I said we had had a long day and hoped to eat with them they said they might be able to find some chairs but again told us it would be much better if we ate at our campsite.
We were then told our campsite number and the member of staff went to walk away. I asked whether we could have a map so we knew where to go as the previous people had. The member of staff looked annoyed, handed a map over and waved his hand dismissively saying our pitch was ‘over there’. He then said if we couldn’t find it we must come back as we were not allowed to drive around on our own. He then walked away.
I have no idea what crime we had committed to be treated like this, they are clearly able to be polite to guests as shown by the way they spoke to the people before us. I don’t believe we are less well presented than anyone else, nor impolite or difficult to deal with.
Be warned - you take your chances here, they either like you or they don’t!! Sadly this ruined our stay as we felt very unwelcome and as an expensive campsite (N$810 per night) we had hoped for a more enjoyable experience.
ONGUMA GAME RESERVE
Manager
10/02/2023 at 10:48
Dear Mr Harrison
Your review is concerning to us and we’re working to resolve the check-in procedure right away. It does seem like our online booking system was offline and did not show on our side, but we are investigating the matter with the service provider. Onguma Tamboti Campsite is fortunate to have occupancies higher than any year recorded. We are therefor in the process of expanding our seating area and tables available in the Restaurant that will be arriving this week, as well as introduced more services for food delivery to the campsites due to the high demand, although this should not have been your only option. We have also welcomed some new staff to the team in the last month and do apologize for the uncommon occurrence that didn’t meet expectations.
We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent it from happening again.
Thank you, Marelize
Your review is concerning to us and we’re working to resolve the check-in procedure right away. It does seem like our online booking system was offline and did not show on our side, but we are investigating the matter with the service provider. Onguma Tamboti Campsite is fortunate to have occupancies higher than any year recorded. We are therefor in the process of expanding our seating area and tables available in the Restaurant that will be arriving this week, as well as introduced more services for food delivery to the campsites due to the high demand, although this should not have been your only option. We have also welcomed some new staff to the team in the last month and do apologize for the uncommon occurrence that didn’t meet expectations.
We would not be able to grow and develop without feedback like yours. Although we’re disheartened by your experience, we’re grateful for your feedback so we can work to prevent it from happening again.
Thank you, Marelize
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Visited in october 2023
Stunning lodge in Moroccan style. Excellent service, great decor and rooms. Food selection and cooking cut above other lodges
Visited in september 2023
Great location at the entrance of Etosha. Camping facilities are great and private. Their staff is amazing and provide great service. Field guides are knowledgeable and staff aims to make your stay the best possible. After an incident not related to them during a sundowner, they were very helpful in sorting out a replacement game drive in the morning.
Would highly recommend for a relaxing stay where you're taken care of by an amazing staff.
Would highly recommend for a relaxing stay where you're taken care of by an amazing staff.
Visited in september 2023
Notre dernière nuit avant de quitter la région de Etosha. Un service irréprochable et d’une amabilité incomparable par rapport au camp site dans Etosha.
Suite à un soucis pendant un des safaris le management ainsi que le guide nous ont plus que satisfait dans la gestion et nous ont offert une compensation. Ici la satisfaction client est prioritaire. Nous étions en campsite tout était parfait!!
Suite à un soucis pendant un des safaris le management ainsi que le guide nous ont plus que satisfait dans la gestion et nous ont offert une compensation. Ici la satisfaction client est prioritaire. Nous étions en campsite tout était parfait!!
The best at Etosha National Park and around
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Es gibt einen Pool mit schattigen Liegen zum Ausruhen.
Die Rezeptionistin war super lieb!
Das Essen im Restaurant war auch gut, der Service ist noch ausbaufähig. Da wir da aber keine großen Ansprüche haben, 5 Sterne!!! Im Restaurant gibt es Blick auf ein Wasserloch, echt schön.