ONGUMA GAME RESERVE

Perfektes Camp am Rande vom Etoscha. Der Stellplatz war groß und mit tollem privaten Waschhaus.
Es gibt einen Pool mit schattigen Liegen zum Ausruhen.
Die Rezeptionistin war super lieb!
Das Essen im Restaurant war auch gut, der Service ist noch ausbaufähig. Da wir da aber keine großen Ansprüche haben, 5 Sterne!!! Im Restaurant gibt es Blick auf ein Wasserloch, echt schön.

Nice campsite, good and clean ablutions. However the service is extremely poor.

We booked and paid in full on line but when we arrived they had no record of us. I showed them our booking and payment confirmation but rather than apologising they treated us as though we had somehow done something terrible.

I was told to email the payment confirmation to them so they could check it and laughed at for booking so late (we had booked that morning).

The people checking in before us were told that all the tables in the restaurant were full but were offered a menu to look at and told that the staff would be happy to put out chairs by the watering hole to accommodate them. They were then offered a map with their campsite marked on and carefully directed where to go.before being wished an enjoyable stay.

When it came to us we were told that they were sure we would be far more comfortable cooking our own food at our campsite. When I said we had had a long day and hoped to eat with them they said they might be able to find some chairs but again told us it would be much better if we ate at our campsite.

We were then told our campsite number and the member of staff went to walk away. I asked whether we could have a map so we knew where to go as the previous people had. The member of staff looked annoyed, handed a map over and waved his hand dismissively saying our pitch was ‘over there’. He then said if we couldn’t find it we must come back as we were not allowed to drive around on our own. He then walked away.

I have no idea what crime we had committed to be treated like this, they are clearly able to be polite to guests as shown by the way they spoke to the people before us. I don’t believe we are less well presented than anyone else, nor impolite or difficult to deal with.

Be warned - you take your chances here, they either like you or they don’t!! Sadly this ruined our stay as we felt very unwelcome and as an expensive campsite (N$810 per night) we had hoped for a more enjoyable experience.

Stunning lodge in Moroccan style. Excellent service, great decor and rooms. Food selection and cooking cut above other lodges

Great location at the entrance of Etosha. Camping facilities are great and private. Their staff is amazing and provide great service. Field guides are knowledgeable and staff aims to make your stay the best possible. After an incident not related to them during a sundowner, they were very helpful in sorting out a replacement game drive in the morning.
Would highly recommend for a relaxing stay where you're taken care of by an amazing staff.

Notre dernière nuit avant de quitter la région de Etosha. Un service irréprochable et d’une amabilité incomparable par rapport au camp site dans Etosha.
Suite à un soucis pendant un des safaris le management ainsi que le guide nous ont plus que satisfait dans la gestion et nous ont offert une compensation. Ici la satisfaction client est prioritaire. Nous étions en campsite tout était parfait!!