Opinions HÉLIOS HÔTEL Méribel

The hotel is so good. Location perfect in an area very handy to access the city centre and the ski in and ski out. Very good restaurent for dinner and breakfast. The staff are amazing in the reception, restaurent and in the ski shop. We were very well looked after. I thank everybody for everything.
Well recommended.
Thank you all.

Parfait

Accueil et personnels très agréable .

Établissement très agréable avec du personnel sympathique et compétents

Service personnel, très sérieux

Excelent hotel pour etre au pieds des pistes. Merveilleux petit dejeuner. Le personnel execptionel. On revendrá bien sure plusieurs fois

Very nice hotel with very kind staff and a great location right by the slopes. Great breakfast and the nice crêperie for lunch. The view from the room was magnificent. The room was very spacious. Please note it is a 10 minute walk to the village downhill with a very steep road. The pro shop charges €5 per person per day if you do not rent your skis at the pro shop. We were not advised about this in advance. There is no mini bar in the room. Overall we did really enjoy our time in the hotel!

We were impressed with the nice big suite with fabulous view on the piste and kind service from all personnel.
Received great advice in the skishop and a kind lift to another store to fix a boot problem.
We had twice nice evening dinners with excellent daily suggestions, made by one of the owners, combined with pleasant wines.
Sure to come back on our new trip to Meribel.

Hôtel familial présentant de belles prestations, à taille humaine, personnel aux petits soins et charmant. Super séjour pour le nouvel an 2024-2025 en famille. Merci beaucoup!

Excellent location, great rooms and wonderful staff!

Meribel is just magical, however L’Helios will truly cement the his place in your heart. The ski in ski out location is wonderful. The hotel and staff are absolutely wonderful, helpful and patient (with rowdy 3 and 6 year old!).
The room is gorgeous, comfortable and spotless. The restaurant Doron 2 on the slope is just the best option for a small family and friends during the day and the bar upstairs is great service and selections. Cocktails 10/10.
Reception bent over backwards for us with some last minute requests and changes. Nice to finish a holiday without stress. Thanks team L’Helios!

Having been twice as solo and a couple this was our first time as a young family. They loved it - “most favourite hotel ever” (Mstr 3)

My only changes would be to have breakfast available 30-60 mins earlier, as no one prepares you for how long it takes to dress small children in ski gear and navigate down a blue slope to ski school on time and maybe some bar food options for kids available a little earlier so we can have the tired gremlins in bed earlier!

Service établissement, extraordinaire pour la Station vue imprenable. À recommander.

Truly a delightful experience. The hotel has beautiful views, comfortable rooms, and the hotel feels like brand new. What stands out the most is the kindness, friendliness and the helpfulness of the staff. The staff will go above and beyond protocol to make your stay pleasant. We will come back here again and again. Thank you for offering top notch services and experience

We had a wonderful couple of days stay at this family owned and operated hotel.
The Service was impeccable, the rooms were clean and very comfortable.
The breakfast was fresh and delicious, not over the top, just what you need before a day of skiing. What we enjoyed most was the hospitality and friendly and professional service by everybody at the hotel.
We couldn’t recommend this hotel more.

L’hôtel familial idéal à Meribel. Merci aux équipes qui nous font sentir comme chez nous. Aurelie aux petits soins dès l’arrivée, l’équipe de restauration au top et Margaux en top barmaid pour un cocktail devant la cheminée (et un Irish Coffee parfait), l’équipe du restaurant. Merci à Fred au ski shop qui prends soin de se clients. Le tout sous la houlette de Thomas qui gère ses équipes pour que tout soit parfait. La chambre était magnifique, l’emplacement bec départ skis aux pieds pour profiter de la piste tout de suite. Un vrai plaisir de passer un séjour dans cet hôtel qui sait faire plaisir à ses clients. Vivement notre prochain séjour.

Stunning family run hotel that cares a lot about you time with them. Food was lovely and a delightful bar around a fire to get cosy. Excellent location for ski in and ski out. Pro ski shop was very helpful and we would and are going back for another trip!

We had a wonderful time from 18/12-23/12
What a stunning snow Mountain View
We booked Family room was amazing elegant furnitures and very comfortable especially the beds sofa and the bathroom very clean and big

We love the breakfast and dinner at the hotel restaurant , very good service and super delicious price are very reasonable ????

I can say this is the best hotel I have ever stayed

Thank you for Mr Thomas always drove us to the ski place.He is very nice and gentle

The reception ladies are very kind and helpful

We will comeback next year ⛷️

Très bel hotel de type familial. Un personnel tres accueillant, une bonne organisation. ||L'établissement est propre, la chambre était spacieuse et confortable.||L'hotel est directement sur les pistes et offre des panoramas magnifiques depuis le balcon de votre chambre ou même depuis le bar et les restaurants.

My husband and I stayed at this beautiful resort the last week of February, 24th-March 1st 2024. This was a second trip to The 3 Valleys. Our first trip we stayed in Courchevel with our children. This 2nd trip was just the two of us and we wanted something different. Meribel and L'Helios Hotel and Spa DID NOT DISSAPOINT!!!
From the moment we walked through the doors into the lobby, we felt loved! The staff was beyond friendly, kind and helpful. Going above and beyond the entirety of our stay. The hotel itself is absolutely lovely. I liked that it was a smaller resort because it never felt crowded and the staff had a way of making you feel as if you are the most important guest. Our room was gorgeous, with a king bed, private bathroom, very spacious room, balcony - south facing slopes and mountains. Breakfast was included with our stay. We rented our boots and skis at the hotel pro-shop, again the staff was beyond helpful! Every morning our equipment was out and ready to go. Ski in Ski out made it very convenient. On the last night, my husband and I ate at the hotel restaurant. The food was absolutely delicious!!! Michelin Star worthy!!

My brother and I booked a 3 night stay in l’Hélios and we were not disappointed. Firstly the quality of the hotel itself is one of the best in Méribel. Secondly all the staff were so friendly and helpful - you could tell they were well trained!
The location of the hotel is great - right on the slopes there is an excellent shuttle service which takes you to and from town at your request. You can ski in and out of the slopes which was a big positive for a our stay.
The breakfast was excellent each morning with a selection of hot and cold options such as omelettes and pastries which were first class - and again the staff were very attentive.
Finally the ski shop got us sorted with all our kit required in an efficient manner.
I would highly recommend this hotel and will definitely be back soon!

Unfortunately its a shame for the staff and hotel, as the ski room and reception are very friendly and helpful, but it seems the owners or management do not care about their guests at all. ||Some fun facts: There is no gym. There is only one key per room and strangely this key tag shows four stars but hotel claims it is five stars. The shuttle from the hotel only operates until 1700 so for any dinners you need to book a taxi which is very expensive in Meribel!||Breakfast is very limited.||The hotel claims it is a hotel & Spa but the swimming pool was not working for most of our stay and on the last few days was freezing cold. As it was the last week of the hotel before they close we now even suspect the hotel management drained the pool out to save costs. The reception kept giving excuses about the previous guests having damadged the pool but after having paid fully for our stay we expected some kind of compensation from the hotel but never got any from the receptionists. ||I notice also now reading some reviews in tripadvisor now that some other guests have requested the same and not got anything either. I would stay away unless the hotel ownership/managment changes, its just not worth the hassle when you paying so much to have so much issues on a holiday!

Disappointingly underwhelming||For a Five Star hotel, or is it Four Star – it seems they can’t decide, there was a lot lacking, considering the prices. The main thing lacking during our stay – the swimming pool / jacuzzi, which was the main reason we had booked the hotel – just what one feels like after a hard day’s skiing. It was closed until the last day of our 3-night stay – degradation issues from previous guests were blamed, but it also took almost two days to heat up the water once the problem fixed. And no compensation offered on check-out for lack of such facilities, as management said we hadn’t spent enough money in the hotel during our stay. To be frank, even when working the space isn’t really up to scratch for a “Hotel & Spa”. Small, dull lighting and somewhat tired…||Other issues – the hotel entrance…seriously underwhelming, you need to get the lift to the reception to check-in, when you can work out where it is (the lift and reception)…and the lighting is almost non-existent (for energy savings they will argue!) Certainly not the happening place we had imagined / hoped for.|No bottled water or minibar in our room (a no-plastic regime, and energy savings – minibars are apparently a “real sinkhole of unused energy”). No liquid bath foam, shower gel etc (no plastics again – they have solid products [shampoo, conditioner], which sound novel but didn’t work well. No coffee/tea facilities (why bother). No English-language films in the “cinema” (that we found out of 2,000 titles), though the Bourne Ultimatum with sub-titles was still watchable – albeit in a somewhat drab narrow space, where no food or drink is allowed. |No-one serving in the bar on two occasions when I popped down to get a beer/cocktail…after a hard day’s ski, and for that matter, no other guests in the bar…but hey…it was towards the end of the ski season! I also got trapped in the hotel’s service lift, from which there was no obvious way out – but I won’t blame the hotel entirely for that!|That said, it wasn’t all bad. Free chocolates in reception…my daughters loved that, the concierge tried his very best to please…though was perhaps a bit overworked (staff are somewhat thin on the ground, or were when I was there), and breakfast was OK…perhaps being a bit harsh here, but we’d just come from staying at Le Coucou, which is in a different league…|I’ve tried to be fair – when I asked for some sort of compensation for lack of facilities, the manager mentioned article 222-33-2-2 of the French Penal Code relating to defamation via bad reviews! I should also add, he did offer a free treatment or massage if I return.

We came on ski holidays last month. The experience at the hotel was terrible. Good room but I agree that the owner is the worst ever. He makes you pay for the full stay upfront and then we realize half the amenities at the hotel haven’t worked for an extended period ie the swimming pool and in fact didn’t work for most of our 1 week stay and when asking him for some sort of compensation as the kids were wanting to use the pool everyday post ski, he decided to blame the previous guests for having broken it down and initially agrees on some compensation against a 750-800 euros night stay we paid on which he never compensated us on. He decided to not come in our presence post our complaint. |||| Secondly we paid room with breakfast and he didn’t provide us with options except bread and yoghurt and some fruit and everything else was an extra charge such as pancakes, avocados, eggs, etc. ||||Lastly the owner claims to speak no English but he’s fluent in English and is sniffing out what is being talked about him or his hotel. The owner is also the driver of the hotel so he looks like he’s at a low position and can’t be recognized ||||Overall the worst hotel experience I’ve had in my life and would not recommend any one staying there

We stayed at this hotel, and were met with a terrible owner. We arrived to find the pool was not working but were told by the staff that the pool would get fixed and operate the following day. We waited like this every day for 5 days. When we complained to the owner who happens to be at the hotel, he dismissed taking any accountability and blamed his prior guests. We then asked him for some compensation since the family holiday of using the pool post skiing for the kids was the reason we chose this hotel. He said he would do so during checkout. However from the time of the conversation to the checkout the owner disappeared from our view and never was present at checkout despite us asking the receptionist to reach out to him to see what compensation he could provide. He completely ignored his responsibility and decided to ignore his guests.

The same happened over breakfast where we had paid for breakfast and had informed the hotel of our dietary restriction of being vegetarian but instead there was very very limited vegetarian food available, so we asked for pancakes and or avocadoes but instead he said they would not able to accomodate us and would charge us 10 euros per avocado. This was quite disappointing after having paid 100 euros for breakfast vs not having elected for breakfast. it was a complete scam.

Terrible owner and service provided by him. He runs the hotel and the day to day management.

Owner is completely dishonest. We paid for a hotel and Spa and the swimming pool was out of service for 5 days out of our 7 day stay. We made several complaints about this but no action or compensation was offered.

We finally demanded compensation to the owner who promised to get back to us but thereafter completely hid away.

We had requested vegan and vegetarian breakfast and got confirmation before the stay. For breakfast we were charged extra 10 Euros for Avocados each meal even though there was no accommodation to our requests.

The owner seems to have no sense of responsibility or accountability and no sense of hospitality. I can't understand how this establishment has a five star.

The reception, ski room and staff are excellent but unfortunately the owner is a manipulative liar and customers should stay away from him.