HÔTEL JUAN BEACH
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Members' reviews on HÔTEL JUAN BEACH
4.4/5
30 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in july 2023
Très bon accueil, personnel agréable,
Notre chambre était très propre et calme
Le petit déjeuner bien complet , la piscine++
Merci pour les recommandations de restaurants aux alentours
Nous reviendrons avec plaisir séjourner à La Villa
Notre chambre était très propre et calme
Le petit déjeuner bien complet , la piscine++
Merci pour les recommandations de restaurants aux alentours
Nous reviendrons avec plaisir séjourner à La Villa
HÔTEL JUAN BEACH
Manager
07/19/2023 at 18:50
Bonjour Léa,
Toute l'équipe de l'hôtel vous remercie pour votre avis.
Au plaisir de vous revoir, passez un bon été ! ☀️
Toute l'équipe de l'hôtel vous remercie pour votre avis.
Au plaisir de vous revoir, passez un bon été ! ☀️
See the translation
Visited in july 2023
Amazing hotel
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HÔTEL JUAN BEACH
Manager
07/19/2023 at 18:49
Hello Farida,
Thank you so much ! ????
Thank you so much ! ????
See the translation
Visited in july 2023
Séjour exceptionnel
HÔTEL JUAN BEACH
Manager
07/19/2023 at 18:48
Bonjour,
Nous vous remercions chaleureusement pour votre avis !
Nous vous remercions chaleureusement pour votre avis !
See the translation
Visited in july 2023
Awful experience - we were given a room that stank of mouldy sewage and damp, and had a tiny cupboard for our clothes in the wet room style shower room. The room was giving us a headache and we felt nauseous all night - so asked if we could move in the night but were told that the hotel was full and that wasn't possible. In the morning we spoke to the team again about options and wanted a refund to leave, as at this point this hotel was not one we wanted to stay at any longer and we were saddened about having spent a lot of money on such a poor experience. The receptionist was used to people complaining about their stay, and eventually offered us a different room without investigating our current one. We'd had such a distressing experience we didn't want to stay and gathered have a refund which we were refused. We left, although they stated we had the room if we wanted to at any point. We returned two days later to look for something we had left at the hotel accidentally, to be told by them that we couldn't check in the room as they had given it away!! The owner was there this time and potentially one of the rudest people I've met who works in hospitality which other people seem to mention in reviews.
Don't book here they are criminal.
Don't book here they are criminal.
Translate notice
HÔTEL JUAN BEACH
Manager
07/19/2023 at 18:48
Charles,
We are sorry to read your unfounded and slanderous remarks which undoubtedly follow up on your request for a free stay which was refused to you.
We remind you that the room booked was the smallest in the establishment. The Management, contacted by the reception team, in the desire to satisfy you, you then proposed a change of room which you unfortunately refused... You then made the decision to leave, which we regret. The establishment's T&Cs do not provide for a refund in this case...
Similarly, when you returned we had blocked another room for you to avoid any inconvenience... Concerning the unpleasant smell, we sometimes and randomly have a concern for channeling due to the heat wave and the current drought in the South. We have contacted professionals who are intervening this week to resolve this concern.
We would like to point out that no object was found in the old room and that there was no reason justifying your return to the latter after you left the establishment.
We are sorry to read your unfounded and slanderous remarks which undoubtedly follow up on your request for a free stay which was refused to you.
We remind you that the room booked was the smallest in the establishment. The Management, contacted by the reception team, in the desire to satisfy you, you then proposed a change of room which you unfortunately refused... You then made the decision to leave, which we regret. The establishment's T&Cs do not provide for a refund in this case...
Similarly, when you returned we had blocked another room for you to avoid any inconvenience... Concerning the unpleasant smell, we sometimes and randomly have a concern for channeling due to the heat wave and the current drought in the South. We have contacted professionals who are intervening this week to resolve this concern.
We would like to point out that no object was found in the old room and that there was no reason justifying your return to the latter after you left the establishment.
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La propreté des chambres et de l’établissement sont irréprochable
La disponibilité même tardive de l’équipe de réception sans oublier leurs bons conseils sur la vie locale , et également la bonne humeur et la gentillesse de chacun nous ont enchanté
Nous reviendront l’année prochaine
Merci encore à vous
Ce fut un plaisir de vous accueillir dans notre établissement et c'est avec grand plaisir que nous le ferons l'année prochaine. En attendant nous vous souhaitons le meilleur possible.
Passez un bon été ! ????