ECO-HOTEL ISLA DEL SOL

Servicio lento y playa sucia

ESTAFADORES

Hicimos una reserva a través de Hostel Worlds, plataforma que hemos utilizando en numerosas ocasiones para reservar hoteles, con un precio acordado, pagando una reserva de un 10%. Al llegar al establecimiento, el precio que nos dicen de pagar es más del doble del que pone en la reserva!! No solo no se hacen responsables de absolutamente nada, si no que el coordinador Eric Julio, no contesta las llamadas, a los mensajes, ni se hace responsable de absolutamente nada!

Se quedan con nuestra reserva y se desentienden!

REPITO ES UNA ESTAFA EN TODA REGLA!!!

La plage est belle mais c’est à peu près tout. Le service horriblement long et de mauvaise qualité. Les prix de l’eau en bouteille sont beaucoup plus élevés que dans les autres hôtels. Ambiance gros party jusqu’à 14h avec plein de touristes puis l’hôtel devient désertique. « Éco » hôtel mais aucune conscience environnementale, beaucoup de plastique. Chambre non meublée, mal isolée on entend tout ce qui se passe dehors et dedans un air climatisé, le plus bruyant de ma vie! Il y a aussi des trous dans les murs au niveau de l’installation de l’air climatisé donc les insectes rentrent dans la chambre.

This place beat my expectations for sure. I def give it 5 stars (not comparing what other countries 5 stars would be). The location was perfect for us we didn’t not even leave the hotel. The majority of the staff was personable, were friendly, very accommodating, and a pleasure to interact with. The males more than the females though. We obtained paddleboards from German that comes every morning. He too was amazing. We were expecting only breakfast and we ended up getting 3 meals a day! Wish I had know that ahead of time, I don’t think that information was in the description. The food was pretty good and better than other places we have been to. I recommend their ceviche and their mojitos.

A few things to know before booking, contact the hotel for transportation. Wish I did better planning ahead of time. For $90.000 you get from Cartagena to the Island leaving at 8am ONLY. The return for also $90.000 but at 3pm ONLY. So you better have a 7pm or later flight to account for travel. We did not and had to get a private boat the hotel assisted us so much in getting.

Some recommendations for the hotel. I’d like to see some mattress protectors to keep mattresses clean (they were) and thin quilts to cover the bed. Seems people only use sheets and I didn’t want to use the blankets in the closet. Also we didn’t know we couldn’t not add a tip at check out. We did end up giving money to reception to split between everyone at check out, but had I know I would have brought more money/change to give individually because the staff was AMAZING.

If I ever come back, I’d stay here again :)

Hermoso todo la comida riquísima muy recomendado!!!!! Atención de 10