THE CHARLIE HOTEL

I really enjoyed my stay. The neighborhood is great for walking and nearby everything.

Quaint boutique hotel. Room was lovely. Clean, nice bathroom, comfortable beds and sofa.
Kitchen area was adequate, minimally stocked but enough to cook a meal. Sun deck was lovely both in the morning sunrise and also at sunset. Gardens and outdoor fireplace was lovely for a quiet evening. No restaurants on site but a stones throw to Santa Monica Bvld/Melrose for options. A little oasis in the middle of LA !

우리는 7시에 체크인 하겠다고 메일을 보내고 7시전에 도착했는데 문이 닫혀있어서 문에 달려있는 고리로 노크했는데 문을 두드렸다고 직원이 불쾌한 표정을 지으며 매우 불친절했다. 호텔직원의 자세가 되어있지 않았고 그것에 대해서 항의하자 손님에게 욕도 했다 있을수없는 행동이라고 생각한다. 우리는 그날밤 다른 호텔로 갔다.
친절하고 좋은 호텔은 얼마든지 많이 있다. 엘리베이터가 없어 짐을 옮기기 불편함에도 아늑한 분위기. 위치 등이 좋아서 여기 세번째 방문이었는데 이번 직원의 행동으로 이것이 마지막이 되었다. 자신이 무엇을 잘못했는지 인지 하지 못하고 손님의 편의를 제공하지 못하는 사람은 호텔 직원의 자격이 없다고 생각한다

The hotel is great. Stylish rooms, relaxing yard,
attentive and responsive personnel.
Located in a good area.
You can easily find an on street parking place if you don't want to pay 42$ per night for parking on the private parking.
We were checking in late, so the office was already closed.
Managers did their best to provide smooth remote check in. Just credit card confirmation process was a bit annoying because one of my cards was not accepted, but besides this the process was rather good.

Management, please do yourselves a favor and have clear policy that does not change every second. I booked The Charlie coming from out of town, to instantly get a text saying "check-ins after 5PM must be accommodated in advance, please call". So i call for the receptionist lady, who is also apparently also a manager who rudely says that i have to CANCEL MY RESERVATION BECAUSE THEY CANT ACCOMODATE FOR CHECK-INS POST 5PM? Apparently a refund was provided but they send an email that says any cancelations (which was done on their behalf) made before 24 hours is subject to a fine? You guys are a joke.

i was completely stupefied. Plenty of people cant check in right on time, and to auto cancel bc they cant accomodate? How does this even make sense in hospitality industry. Management, do yourselves a favor and hire appropriately an evening manager for your customers and not skimp on labor. You guys are an absolute joke to then call me back 5 times for what reason? I hardly write reviews, but they need to do a better job not randomly canceling reservations on their prospective customers.