THE RITZ-CARLTON

While I typically enjoy my stays at Ritz Carlton properties, my experience at the LA location fell short of expectations. Despite proactively arranging for an early check-in to surprise my fiancée for our anniversary, the execution was lacking. Despite being informed that a room would be ready, delays in check-in caused us to miss our lunch reservation. Furthermore, the service at the lobby restaurant was slow and the drink order was incorrect. The mix-up continued with the wrong dish being served. Despite assurances of late checkout for our spa appointment and promises to rectify the situation, the billing discrepancies persisted, and the promised dining credit refund has yet to materialize even after 10 days. Overall, this experience was a disappointment, especially considering the price and my loyalty to the brand. Additionally, it was disheartening to receive only a generic apology from the hotel and guest relations, with no follow-up to ensure the issue was resolved. Given that the JW Marriott is connected and was half the price, I would recommend booking there instead to avoid the disappointment experienced at the Ritz Carlton. I regret using my points for this stay and will explore other options in the future.

Great place to relax. Very Busy on Laker Game day but the service was not compromised. The Fennel Chicken salad needed more champagne vinaigrette. The ambiance is gorgeous and relaxing.

Absolute worst experience at a Ritz. Ordered room service at 8:20 said 30 mins. 45 mins pass, we call, they say food is on the way. 20 mins and still nothing. Call again. Say they will call back in 5 mins. No one calls. Call again tell them I have children to feed. Doesn’t matter. My husband goes to the front desk. No help. The guy working was actually rude. No restaurants or food places open. Call room service again. They say their manger is working on it and will call us back. 15 mins no call. Call again. They say they are trying to figure it out. This goes on for two and a half hours. No help, no offer to send other food in the meantime, nothing. Absolutely ridiculous. So much for taking care of their customers.

Absolutely Amazing. Great location right by LA live and Cypto arena. In heart of DTLA

The locations is fing terrible. I hoped for a good bar but got a Marriott bar where there is no vermouth in my martini… enough said.