LUXE SUNSET BOULEVARD HOTEL

Mega cockroach in the bathroom, hair on floor on arrival. Unclean floor, patio, bathroom. Poor food quality; outlandish prices considering. Very loud central heating. Cold “heated” pool. We used to come here all the time, we will not be back again. Nice staff.

It’s not a bad hotel but I will probably book elsewhere next time I’m in town. The room (really the whole hotel) and a fairly gross smell to it and the carpet near the bathroom seemed wet. The shower had major drainage issues and the hotel itself is very confusing to get into because the entrance is not well lit and they have cones and tape across part of it. The staff and valet team were very nice and this hotel has one of the best smelling soaps/shampoos. Not a bad place to stay, I’m just picky when it comes to a price point and standard like this.

terrible. for four or five hours they had this loud noise throughout the hotel that made my ears hurt and wouldn’t allow me any sleep, it was like some loud, throbbing kind of noise and it wasn’t shut off at all. stuff inside the bathroom was used already, there was no hot tub despite the person on the phone saying there was so there was bad customer service as well. an employee were rude to me when i asked where the pool towels were because literally none were visible to go get.

I usually never leave bad reviews but this was definitely necessary. I flew out to California for a vacation & stayed here. I genuinely would not recommend this place to anyone.

The rooms and scenery of the site does
not match the photos that appears online.
This place is a scam.

During my stay I found a huge cockroach in my room & also was misinformed by 3 parking employees that as long as I didn’t have my car parked on site from 6am-10pm that I will not be charged $49 as long as I am a guest because after 10pm one of the employees check every car parked and mark what cars are parked there after that time. So I will am able to come and go during the day.

I only parked overnight the first day out of 4 nights and was charged $291.10 on my account and the calculations still does not not add up.

There’s was no issues or damages on the property on my behalf.

I called the front desk and I spoke to someone named Hannock he was extremely disrespectful & rude & he told me directly as stated “I am looking for an excuse not to pay for parking because that employee has been here over 10 years and would not say that”.

When in fact the parking employees misinformed me.

I did not receive any help or assistance with this matter & I found street parking for absolutely no reason because I still was charged and I didn’t even park there.

Not worth the price. We Waited an hour and a half after arriving to check in due to the room not being ready, they “upgraded” us but the room we got “upgraded” to had broken doorknobs and a dirty bathtub and shower . There’s also a bunch of unnecessary fees and weird taxes .