Opinions HILTON LOS ANGELES – UNIVERSAL CITY Los Angeles

Great hospitality. I only wish the breakfast buffet would be free like most Hiltons. The breakfast buffet is $35 for each adult, or you could settle for a free, but VERY LIMITED, set.

Location！location！location???? 5-10minutes walk to universal studio

Great location if you have any early flight from SNA.

Although you pay for the convenience of being close to Universal Studios, you still need a shuttle. The hotel is great in ensuring a shuttle is running. I would definitely come back.

Someone tried to come in our twice in the morning before check out. Then they asked for your card on hold for deposit they charged my valet parking before even knowing if I was going to use it for the 2 days I stayed of 55 dlls a day. And on top of that, 120.00 of hold, which they haven't returned. I was there since March 23 they later charge me for city tax plus miscellaneous wich didn't use absolute anything in the room just slept there and continue to go out early morning they have just returned 60 dlls so far. My friend also got a room where she came from miami they charged her for tourist tax more than 1 hundred dollars it's ridiculous the kind of charges these people do just to get you for your money. We will never stay here again. In the first hotel, we had to deal with ridiculous charges. And won't return the money like they say when you check out. Whatch your receipt and what they charge you for.

Location made this place worth it. It’s a little old and very tall building. But can’t beat the shuttle to and from Universal city walk. PARKING is 45$ a day for self park. Um your rooms aren’t cheap neither is your food. The bellman was dismissive if not somewhat rude. When I asked front desk they asked me why i don’t ask valet. Tourist don’t know the area so having just an information person up front would be considerate. The key cards worked. The rooms are nice if not a tad old. But the windows need to be replaced. The AC works but moisture is building up on the windows each morning. Overall nice trip they don’t have much competition but I think they need more signs and inclusive customer service. Pool outside was dirty but warm. Hot tub was hot but dirty as well.

Rooms are tired and need a refresh. The overall hotel is in need of a refresher.

The buffet is way overpriced at 150.00 per person.

The location is fantastic!

The service is great, staff are amazing.

Be careful leaving this place, we went to eat off the hotel grounds, and it’s pretty sketchy, so be careful.

Overall had a great experience.

The Bad: Dinners were really Awful pasta, salad, meat, etc. worse than awful. I ended up getting charged an extra 100 per day for parking and taxes that were not indicated on their website.

The Good: Room was good. Staff were helpful. Breakfasts were good. The pool and hot tub were nice. Walking distance to universal studios and city walk

Muy buena insfraestructura del Hotel, la habitacion que me toco excelente, en limpieza, y comodidades. Bien ubicado si se desea visitar Universal Studios Hollywood y tambien su City Walk. Cerca de Hollywood Blvd, y del centro de Los Angeles, el cartel de Hollywood no esta muy lejos, en sintesis un lugar privilegiado.

The hotel is simply amazing and the view was beautiful. Upon checking in, Ms. Linda (at the front desk) was very pleasant and extremely helpful. She answered every question I had and was very accommodating. In addition, the hotel is conveniently located in walking distance to the Hollywood studio. The room was cleaned daily and all the staff were nice. You won't be disappointed if you vacation at this hotel

Rooms are nice but the dining situation is an overpriced mess.

Love this hotel and the convience it brings to universal tours

Overall, I was satisfied, and believe it’s the best option when going to universal just by proximity. It’s a very short walk. They offer a shuttle, but the walk is less than 10 minutes. Everyone is mostly friendly when they greet you. The pool was warm and delightful. The rooms were clean, and the beds were comfy.

Here is why I rated low:
1) They rented out the walkway to universal to a wedding party, and there was no way to get back to the hotel without walking in the street around a blind corner. We watched a couple with a stroller almost get taken out by their shuttle van on the way back from universal. There is no way anyone would have reasonably known that this event would shut down the walkway when at the park all day. No one seemed to care and they all just said they encourage taking the shuttle when they do events. Except again, there is no notice, and the majority of people are not taking the shuttle because it’s so close. I think this policy 100% needs to change or they need to add a secondary walkway for safety. One day someone will get seriously hurt, and that shouldn’t have to happen when there is a real safety concern.

2) the hotel restaurant is actually pretty good, but all of the stuff in the buffet is literally the free stuff you get at every other Hilton with a few add ons. It was not like it was bad, but for three of us, it was $100, and in hindsight I’d rather get the breakfast at Johnny Rockets just inside universal city, where the food was super fresh and half the price.

3) At checkout time we could not get an elevator that wasn’t already packed by the time it came to our floor on the 9th, and ended up carrying our luggage down the stairs. It was good exercise, but just annoying lol.

4) They don’t have obvious “line starts here” signs for checkin and checkout and so people stand in random places and get super aggressive when the people in the right place get called up first.

Don't rely on the shuttle in the morning!!! They pick up at the Sheraton first, often filling up completely, leaving you stand outside for 20+ minutes before a bus comes to get you. It's crazy that it's spring break and they are running 1 bus for the mornings.

Other than that, the room is fine for just sleeping in after a long day at the park. The fridge worked great and the staff were all nice and helpful. We would stay here again if we ever came back to the area.

The customer service at this hotel was amazing! Big shout out to the lost prevention/security team! I left my wallet in the safe of our room and drove back home. After realizing I had forgot it, the team recovered my wallet from the room which had cash in it, and set me up with shipping to have it sent back to me. I received it in one day with everything accounted for! I am extremely grateful and appreciate the safety and security of my stuff! Thank you so much!

Linda at the front desk was exceedingly pleasant and helpful! Best place to stay if visiting Universal studios!

Awesome hotel and right on property universal studios

We stayed at the Hilton at Universal Studios Hollywood in March 2024. We had a wonderful experience. When we arrived, my husband asked to use a luggage cart to collect our bags from the car. Leonel said he would help and proceeded to come down to the car with my husband to help unload our car. My husband and Leonel had friendly conversation on the trip up to our room. One of our luggage items fell off the cart and was quickly recovered by another bellman with a separate luggage cart. Both Leonel and the other bellman brought our luggage up to our room. When we offered to tip Leonel for his efforts, he said it wasn’t necessary as this was a full service hotel. Side note, my family and I stayed at the Disneyland hotel in February 2024 and DID not have a positive experience in regards to the room OR the bell service. This was completely different. We were so impressed with Leonel and the very kind service he offered. We thanked him repeatedly. Leonel asked if he could leave a card under our door so we would have his information for this review, which we were happy to have. The hotel was clean and the room was very spacious. We had an awesome view of Universal Studios from our room. The hotel offered a shuttle to the park but it was just a few minutes (uphill) from the hotel. Leonel’s service stands out tremendously and we really appreciated his kindness and willing to help!

Nice place to vote!

Starting to show signs of aging. Very friendly staff.

The location is great for a day at Universal Studios quick 5-7 minute walk to the entrance. View of the park from our room.

Room was average didn’t feel like a 4 star hotel a couple of the fixtures were loose in the bathroom the mini fridge was very loud had to unplug it for the night.

Lobby was always crowded there was always a line for the front desk and it moved slowly. The hotel had a casino like feel to it with ads for dinner specials in the elevator.

Hilton charges $45 to self park at the hotel. It is cheaper to park at the theme park. I would recommend staying a little further away and save on parking. The proximity was not worth the cost.

Stayed at this hotel for two nights.
This was a great stay. We had a little over who got sick in the middle of the night and this hotel has a CVS vending machine that came in quite handy.
We also had the breakfast and dinner seafood buffet which was great but kind of pricey. The rooms were clean and the stay was fantastic!

风景如画，还看到了彩虹。能看到环球影城的全景

Great place to set events at the ballroom. Great hotel employee team and management.

The highest quality of service I've ever had from a hotel. This staff is outstanding.