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Opinions BEST WESTERN SURF CITY Huntington Beach
Members' reviews on BEST WESTERN SURF CITY
2.7/5
12 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
The rooms are big and very clean, and breakfast is great as well!
Highly recommend
worst experience ever - will never book a best western again.
Motion detector Bathroom Light came on through out the night when each person went to the bathroom. Can't turn it off.
TV had 6 channels...and no ability to select cable. Complained to the management, but they did nothing.
A cleaning male person came in our room in the morning and talked to us while we were in bed, instead of quickly apologizing and closing the door. (2 women in each bed in PJ). Very inappropriate.
Coffee, warm. Hot water for tea, warm and chemical tasting. Beds are very comfortable.
I’m very disappointed because the staff is very friendly! They would say they would clean my room with a smile, yet it wasn’t ever done. One day they said they would clean the room… I came back only to find that the room phone was gone! They were installing new phones but forgot to put one in my room.
Also, the floors are so thin above, guests staying in the upstairs room sounded like a stampede every time they walked across the floor.
Oh, and the hot tub isn’t very hot and the WiFi is super slow. I had to turn off the WiFi to stream anything. I streamed tv on my phone because the remote doesn’t really work with their tv.
The location is close to everything but there are lots of sketchy people walking around on the sidewalk and waiting for the bus on Beach bl. There is also a preschool or daycare next door that’s got a little loud sometimes.
Again… really sad about it because I loved the people who work here! The breakfast guy is super nice and makes bomb breakfast, and the coffee is pretty good over there.
Hopefully they will read this and make the effort to improve a little. ;-)