THE SCOTSMAN HOTEL

Prachtig gebouw lekker gegeten hier. Ook lekkere cocktails

My husband and my self visited the Scotsman Hotel for an afternoon tea and cinema experience
When we arrived at the hotel we had a very warm welcome in and were quickly seated we were looked after by a senior member of staff who was first class, looking after our every need the savouries and sweets were amazing all hand made and baked fresh
I would recommend the afternoon tea at the Scotsman it’s a first class experience.
To finish off the day we visited the in-house cinema, this was fantastic, the seats were sumptuous and well spaced out with side tables for snacks and drinks
Fantastic experience

Not paying 500 pounds for this. Ridiculous service, far below the standard. Manager Kieran James discriminates guests from skin color and gender. Not recommended at all.

I would give 0 star if possible. This is the worst hotel I have ever been to.

As a young Asian female who traveled from the U.S. for spring break, my experience at Scotsman Hotel was profoundly disappointing and unsettling. Initially, everything seemed normal when I checked in early at 7 AM, though I was told to return at 3 PM as the room was still being cleaned. Surprisingly, I received a call from Deputy General Manager Kieran James at 2:30 PM, who requested to discuss something in person.
Upon arrival, Kieran informed me that due to a leak in someone else's room, it was necessary to relocate my friend and me to another hotel. He claimed that the alternative accommodation was similar and that our room was 'upgraded.' However, the reality was significantly worse—the replacement hotel had smaller rooms, lacked amenities like an elevator and room service, and was much cheaper than what we had paid for at the Scotsman Hotel.
Kieran James' decision to specifically move us, without clear justification, alongside his dismissive attitude towards our concerns, felt discriminatory. His polite demeanor noticeably shifted when interacting with guests of other races.

Despite promises of a full refund and assurances of sending an email confirmation, Kieran has since become unreachable, ignoring all correspondence and failing to process the promised refund. The hotel has also refused to provide any compensation for the significant downgrade in our accommodations.

This experience was not only a major disruption to our travel plans but also made us feel unfairly treated. I cannot recommend Scotsman Hotel to anyone, especially for those who expect fair and respectful treatment.

Fabulous experience at the Scotsman. Warmly welcomed with an upgrade, and everything was easy, luxurious and clean. Service was great, and special thanks to Yusuf. We'll be back!