Opinions APEX WATERLOO PLACE Edinburgh

Un 10 para el personal del hotel,son encantadores y te ayudan en todo lo que necesitas
La ubicación es perfecta
Golazaran ????

Even though I've a flat I just wanted to spend couple days in hotel,there is cheaper places heard good reviews.

I really wanted to score this hotel higher as the location is great and the room was really nice. They just let themselves down in a few ways.

We were met at reception by a pretty miserable chap. Can be overlooked, a long day perhaps, weather pretty miserable etc. Two other encounters with different reception staff and I’m sorry to say they were just as miserable.

Nice modern room, comfy bed, had everything we needed. Big plus points were the full size deep bath, powerful walk in shower. Toiletries etc…very good.

However, there was no A/C; stayed on the fourth floor, the corridor and rooms were so warm even when was only 6 degrees outside. Control said 26C and it seemed to work but very little coming through the vent and the little that was certainly wasn’t conditioned. It was balanced by the fact that all three windows wouldn’t shut fully so it cooled at night so I didn’t feel the need to report it.

Upon check out we were asked how our stay was. It was our chance to provided feedback. By the response we received they were clearly not interested when we mentioned the A/C. Suspect they knew it was off. We did say it wasn’t too bad with the windows but they needed repair. Comments were met very defensively. ‘Was I pressing the button on the mechanism properly’ replied yes ‘ well it’s really hard and hurts your hand’. If you ask for feedback I know we’re British, but be receptive to it ????????‍♂️

My girlfriend and I had the most amazing trip this weekend at the Apex hotel, we had got engaged that morning and on arrival the staff made us feel very special. Georgios was amazing, I have never known such incredible service and the team looked after us very well. Thank you for a brilliant trip, we will never forget it, shout out to Georgios that man deserves a raise!

A beautiful hotel with lots of history. Rooms are modern, comfortable and a great size. Breakfast recommended as its top quality. Spa is good for a city centre hotel, it has a modern feel and a decent size pool. Definitely worth coming to stay as location is great too.

Fantastic all round

I attended a business event in the Calton Suite on the 7th Floor.
The journey from Reception is a bit circuitous - one lift, several doors and across a landing, but doesn't take long.
Room facilities good - decent-size screen built into a unit.
Air conditioning in it too.
Staff very attentive and helpful.
Suggest you park round the corner at the Omni QPark.

This hotel is so close to the city centre which makes it convenient.

Sehr schönes Hotel mit guter Lage in Edinburgh. Wir waren zuletzt in 2023 zu Gast dort. Jetzt haben wir für Dezember neu gebucht. Leider bekommt man bei Emails zur bestehenden Reservierung keinerlei Rückmeldung. Das haben wir noch nie erlebt. Daher beim Service die Abzüge. Hoffentlich hören wir noch etwas, zumal das Zimmer schon komplett bezahlt ist.

First time stay,Great place, amazing hard working staff and great location

Large rooms, great location.

Recently stayed at the hotel, on arrival staff on desk were very welcoming - room was available in advance of check in time, so a positive start. We were then told that the pool was closed (on of the main reasons for staying at this hotel) - and that it would reopen soon - this was not the case, despite being told from 4 staff members at multiple points throughout the stay that 'soon' never came - our expectations were poorly managed, and we felt as those it was giving false hope.
Hotel rooms were clean, and tidy - kettle was provided with tea/coffee, and a in a nice nod to sustainability- they use refillable glass bottles for there water. TV in the room was good and had freeview.
Breakfast in the morning was great good continental selection and a nice cooked breakfast.
Bar - we used the bar twice, both times quick service, good selection- reasonably priced.
Facilities - as mentioned pool was closed for the duration of our stay, as we spoke to staff we told its just unfortunate, with no apology. Disappointing, for a 4 star hotel, fully appreciate maintenance issues happen - however communication was poor on the issue. Considering the vast number of messages/emails from the chain - zero communication about pool being closed until you reached the door of the leisure facilities.
Separate note - Sauna and steam room were working, and kept clean.
Special shout out to Val on the cleaning team, she was a gem to speak too and was happy to share a story - lovely person and certainly enhanced our stay.

Giving this review 3 stars, as for a 4 star hotel we left feeling slightly underwhelmed.

Good hotel. Clean with nice staff
Pool and sauna are nice

Great service.
Thank you, Asia and John

My Partner & I came to the Apex Hotel for the "Stay-cation" package, WOW what a brilliant night away! Hotel staff (Yu Spa & Elliots Restaurant staff also) were very Helpful and kind, we even got a free complimentary deluxe room upgrade upon arrival to check into our room ???? gorgeous room (generously stocked with hot chocolate, coffee, snacks etc) & bathroom with a deep bath looking out to the gorgeous view ???? facilities and hotel were very clean and easy to navigate. Apex Hotel is easy to get to from Waverley Train Station (only about a 5 minute walk) We will definitely be revisiting the Apex Hotel and its Partners Yu Spa and Elliot's Restaurant ????

Fantastic room, friendly staff, comfortable bed, great location

Just perfect!

Arrived on the 13th February 2024 and stayed just one night.
Rooms are enormous and have very large amounts of space. To anyone in the area who's looking for a good place to stay for a couple of nights then it's your place to go.

Personnel très accueillant. Hôtel idéalement situé pour visiter cette belle ville sur un weekend. Petits déjeuners copieux permettant d'entamer une journée de visite du bon pied.