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Opinions AZURA BEACH RESORT Playa Sámara
Members' reviews on AZURA BEACH RESORT
4.2/5
31 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
AZURA BEACH RESORT
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El lugar esta dentro de Villas Sámara y nosotros no llevábamos GPS, nos tuvimos que regresar de Carrillo y preguntar.
El lugar se ve moderno, habitacion 323 impecable, fuimos de aniversario y tenían todo organizado para que la pasáramos bien, desde el recibimiento hasta un pastel sorpresa en la cena y decoración de habitación.
El 100% de las comidas nos gustó, es hasta el momento el mejor todo incluído que he visitado.
Gracias a Keyla que fue nuestra salonera estrella, muy atenta y servicial.
Todos fueron super amables, las instalaciones muy bonitas y definitivamente la comida fue lo mejor de este lugar todo era absolutamente delicioso ????
We stayed in the 2nd floor ocean view rm with a tub on the balcony. The staff went above and beyond. It is a smaller resort and quiet during the rainy season (which I loved) The architecture and design was devine, like in living in a tropical jungle. Food was fantastic with geat choices and service. ALL staff was courteous and helpful! a few names I remember -Alexis, rollo, ehietl, Marilyn (I hope I got names spelled right) and massage therapist was wonderful. ❤️❤️❤️ will definitely plan to come back???????? muchas gracias ????
The staff are kind, hardworking, and attentive. Don't expect the immediacy of service that one might get in... downtown Toronto, for example. Things are a little slower and more relaxed here -- just take a deep breath of the refreshing sea air while you wait for your lunch to be made. The mixed drinks (e.g. Pina Coladas) also are incredible; lots of amazing fresh fruit and pineapple unlike anything you can get in North America. Craft Beer lovers won't find much at the resort, but there are places in Samara for that--more on that in a bit. The food at the resort is also first rate. In case you are feeling curious about the buffet on the other side of the resort with the cottages & kids pool, don't be. The 4 restaurants in Azura hotel are a step above, and there's plenty of variety.
Town of Samara: a 45-minute walk along the beachfront from Azura. I highly recommend checking out the town if you feel so inclined, but it requires some navigation: You can book a taxi from the front desk of the hotel, though we always walked. It is a beautiful walk, with only a few other beachgoers and vacation homes along the way. It is HOT during the day however--I recommend bringing a backpack with bottled water, parasols for the journey, and sunscreen to apply every hour or two. The sun here is unlike ANYTHING we ever get in Canada, ANY time of year. Another hurdle not often mentioned is the small creek to cross along the way (about 1/3 of the way from Azura, 2/3rds remaining to Samara) -- depending on the tide (high or low) this can be 1-2 inches of running water, to about 4-5 feet deep at high tide. You can safely wade through at high tide, but you will get wet. It's best to wear a sturdy pair of sandals (that you don't mind getting wet) for the journey into town.
The town of Samara is very charming, and has plenty of shops, cafes, and beachfront (it is much more busy than the other end of the beach near Azura). We felt very safe in the town at all times--there were no hecklers or pan-handlers trying to sell you stuff. There are a number of street vendors with some nice handmade jewelery, etc., but they are relaxed and will wait for you to approach them. Other things in town are the 2 Gringos pub--this is a great place to go to for some local craft beer. Some surprisingly strong options, so plan to get some food (also excellent--recommend the black & blue tacos if you like blue cheese) and drink water before you head back. It is a very long walk back if you've had a lot to drink.
Also in town is where you'll find the stand for Book With Maria tours, at the top of the main street. Maria is super lovely and I highly recommend booking excursions with her, but note that her stand is not always open all hours of the day. If not open when you get there--head to a cafe or the pub for an hour or two, and she may be open if you check back later. Through Maria, we also met Luis of Tico Experience. Luis does the snorkeling tour of the reef out by Choras Island in the bay, and also some fantastic tours of coffee making and local food & culture. A seriously incredible tour guide.
Expect to see some wildlife, even in the resort & in town. Mostly birds and iguanas--sometimes birds will attempt to steal your breakfast so don't leave your plate unattended. Haha. But the animals are harmless, and often quite entertaining. (Do not feed them, or encourage them to take food though, of course.) Staff from the resort will shoo away any critters that get too close to the guest area.
All in all, this was my first time south of... ~Ohio, and an incredible and life-changing experience. I miss the resort, the staff, the beach, and the town almost every day since visiting, and I long for the opportunity to visit again in future years.
We were going to switch to the swim up rooms but we loved having the privacy of being on the second floor and balcony. All of the staff was amazingly friendly and helpful. Upon check in we were given cold towels to cool down and glasses of champagne. The chef brought up a plate of desserts to our room after check in. The Italian restaurant was the only food we wouldn’t rate 10/10, the Chill and Grill and Tao Japanese had a wide variety of fresh options.
Everything closes down at 10pm, but you’re so exhausted from the day it’s a non issue, and town is fairly close.
FOOD for breakfast and lunch was ok, dinner was very good! Service and communication was not. We tried ordering room service but never got it so I can't say anything about that. There is an in-pool bar and food came out pretty slow but it was okay I guess. Some tours start very early but breakfast only opens at 7am. Dinner is by reservation only.
COMMUNICATION was really bad. I was in constant communication with someone from the hotel via email for weeks prior to the trip. When I got there they hardly had any of my information from that person and hardly took any of my requests. Everything is through whatsapp and they can be slow to answer. You don't know who you're talking to and it constantly changes. I tried to arrange transportation 3 separate times. Over email before arriving, at the front desk after arriving, and again over whatsapp after they said they would send a message within 5 minutes and the next day there was still no message. Each time information provided was different and contradicting and they started being rude and addressing me with things like "ok lady." They seemed very friendly when I first got there. I was only there 4 days 3 nights and by the end of it I felt like I was being treated like trash. There is no communication between the employees and there is zero organizational system. You have to request the same things over and over again in person at the front desk and over whatsapp and just hope for the best. Tour/transportation lady got rude and angry with us after confirming but messing up our schedule.
I guess just make sure to follow up every couple minutes, which sucks. The lack of good customer service kind of set a tone for the trip. I would not visit here again, or if I did I would not pay anywhere near full price. Maybe not even half price. I think they really need to get their system together
From the very beginning we had issues starting with the guard gate. The guard was unwilling to let our Tico friend in for dinner. We explained that we would pay extra but have come to Costa Rica to see him and wanted to enjoy dinner. Finally after 20 minutes he was able to come in and enjoy dinner with us.
The dinner experience was mediocre at best. Menus or only available with QR code. This would not be the worst thing if they had the QR code posted at the table. But they don’t. So if you review the menu and then close your browser to look at something else good luck getting back to the menu. Once we ordered our waiter was not very attentive. After our main course was dropped off the waiter never came back to see if we needed any more water or if the meal was OK. He came back once to get our dessert order. But after that never saw him again. This dinner experience was 1 star for us.
While the rooms look very nice we have some serious flaws. On the first night when we went to lock the patio door to our swim out pool, the doors would not lock. I spoke with the front desk about it and they said “sorry, maintenance is gone for the day". After another 20 mi. Of explaining sorry does not work for me they finally found a maintenance person to fix the door. The lock was broken. At this time it was almost 10pm local time midnight out time. After a long day of traveling, we just wanted to get some rest. For over $600 a night our expectation is for the room to be in working order. As a side note the sinks are the worst design. while they look cool, you cannot turn on the water without it splashing all over you. Even at medium pressure it still splashes on you. I guess this is great if you are trying to convince your partner to not wear clothes when using the sink. While the rooms have a nice coffee machine and filtered cold water, we had no cups in the room. I have never stayed in a hotel room that did not have some kind of cups. We walked down the hall in the morning to find some cups to make coffee yet, the public coffee machine had no cups either. Finally we had to walk I to a restaurant and get a cup off the table. This is just another instance of the fit and finish of the hotel service. While it looks nice from a far it is only superficially.
I have alot more to say about the terrible experience but I am character limited out.
If you are looking for a cattle call experience where your presence is more of an annoyance than anything Azura is the place for you. But, if you want a personal experience were the hotel is happy to have you I encourage you to try any other place. I can not be any worse than Azura. If you are not set an Samara beach area I encourage you to check out Jaco Beach Hotel or Rio Celeste Hideaway. They understand the service component of traveling.
En cuanto a limpieza de habitaciones, piscinas y presentación del hotel, excelente.
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Excellent environment to relax, a modern and friendly place, excellent person always willing to help and guide. The food is excellent and it is all inclusive. The rooms are spacious, modern and fully equipped. There is spa service and tour service.