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Opinions HYATT PLACE BATON ROUGE / I-10 Baton Rouge
Members' reviews on HYATT PLACE BATON ROUGE / I-10
2.7/5
16 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in april 2024
Beds were not made only if you requested maid service. Towels was not changed unless you asked front desk. Waste basket not emptied unless you put out the garbage outside the room. I saw a roach and killed it front desk was told, but nothing was done. Maybe if they cleaned the room often instead of when we checked out, then maybe roach would not be there. Also we were told to get to FWC you could walk there. This is not true, you have to take uber. Breakfast was good, never got my bacon and as a tea drinker the hot water was not hot enough. I have stayed at Hyatt in Bethlehem, and this was so much better. Only thing from this trip was that I met wonderful people. Hotel was near to the Mall an restaurants
Visited in march 2024
There was a roach in our room and the location isn't walking distance to Jimmy swaggart ministries.
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Visited in march 2024
We were in the lobby and there was a party going on, women were walking around in thongs, not appropriate for children. People were smoking weed at the front door.. This was not a family oriented hotel.
Visited in march 2024
When we walked into the lobby no one was at the attendant desk to check us in. There was another couple there who was on their phone trying to call the hotel to find out who they could get in touch with to purchase some snacks. The hotel employee emerges from an unmarked door a few minutes later looking like he had just woke up from a nap. After helping the other couple check out there was an attempt to check us in but unfortunately their booking system had canceled our reservation. Days later and several phone calls later and the full hotel stay fee was charged to our card, our booking agency says that they canceled our reservation because our card was declined but there was no indication of any decline on our credit card account and the full amount was billed to our credit card. To this day a 25$ cancellation fee lingers on our account with no real good explanation.
Visited in march 2024
Was given keys to someone elses room when I first arrived. Rooms were clean but not spotless.
Visited in february 2024
Clean room. Hospitable staff. Near Mall of Louisiana and many restaurants.
The complimentary breakfast needed to be hot but sufficient as far as variety.
The complimentary breakfast needed to be hot but sufficient as far as variety.
Visited in february 2024
It's a pretty nice place. Convenient location with lots of parking. I would stay again.
Visited in february 2024
If there is one review that you take heed to, let it be this one. I am currently on the last night of my stay here and to say it has been extremely disheartening and disappointing would be an understatement. My wife and I have enjoyed staying at Hyatt Places for years. Breakfast is always good, front desk service friendly and the room service impeccable. However that has NOT been the experience here at this particular Hyatt. Room service has been a complete and utter mess. Every 2 days, only a replenishment of towels. No made bed. No toilet paper. There is an African American lady who is on the cleaning staff who is unfriendly and surly as hell. The breakfast? Watery eggs with a few limp pieces of ham. No fresh refills. No waffle batter. Just not up to the standards that you would expect from the Hyatt. The smell of weed permeates the halls and the hotel rooms. Only one elevator works. Stay elsewhere!!!!!!!!!!!!
Visited in january 2024
My father and I stayed there 2 nights, and both got bedbug bites all over our bodies. My father has been with Hyatt for 40 years, and I've been staying at Hyatt's all my life, and this is totally unacceptable! We have talked to the world of Hyatt and this location and over 2 weeks now and have not Hurd a word! We both highly recommend the Hyatt brand but not this location! The guy who checked us in was fantastic, though!
Visited in january 2024
Room had a dog smell and the carpet in some areas was torn. That said, they did have a great breakfast for the price!
Visited in december 2023
The location of this hotel is excellent. Near the Mall of Louisiana and several restaurants, but that is where the excellence ends. This hotel is old and the rooms look as such. There was dust everywhere including the bathroom vent. There were old contacts stuck to the mirror when we arrived. The bed slept terrible and my husband and I paid for it dearly. We made the mistake of eating breakfast at the hotel one morning (see picture below) and I will never eat breakfast at a Hyatt again! The housekeeping staff did not clean the room properly and you could hear them yelling at each other about tasks each morning. Hyatt please do better. Honestly, I will never stay here again and recommend that anyone reading this review do the same.
Visited in december 2023
Rooms are nice and roomy but no microwave in the room. Why? You would think that for a room like this, since you have a fridge, you would have a microwave. Breakfast was good but a bit cold. Breakfast served from 0600 - 0900. You will need to get breakfast early or it will be cold. Convenient to the mall, which is right across the street, straight shot. Getting back to the hotel from the mall is a little tricky. I gave service a 5 only because the people I dealt with were nice and friendly. No attitudes. Did not have to use room service. The view from my room was of construction behind the building ????
Visited in december 2023
Easy check in, easy check out , clean rooms, clean atmosphere , very quiet environment. Not a bad price ,We will go back.
Visited in december 2023
Hyatt has always been our first choice to book when staying out of town until now. We have stayed at this location at least 10 times over the years and had a great experience, so we were sad to see how dirty/run down our room was. There was old food/stains on the floor near the vanity, a huge stain on the couch, and mold/dirt in the shower/bathroom. Also, the water flow in the shower was minimum and the air conditioner was inconsistent in maintaining the temperature. We were constantly taking covers on and off all night and therefore, did not sleep well at all. Although we could have asked for another room, we didn’t because we figured if they were willing to put us in a room of this condition, the others rooms must not be any better. It’s unfortunate to see such a great hotel go down. I’m a sure we will stay at other Hyatts in the future, but not so sure about this one.
Visited in november 2023
Great stay thanks to manager Megan Daigre who was very helpful and accomodating when Spirit canceled our flight.
HYATT PLACE BATON ROUGE / I-10
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Hyatt, you really need to figure things out at this location!