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Opinions HILTON BATON ROUGE CAPITOL CENTER Baton Rouge

Members' reviews on HILTON BATON ROUGE CAPITOL CENTER

3.9/5
23 reviews
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Location
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Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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George I.
George I.
Visited in april 2024
Exceeded my expectations
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Robert F.
Robert F.
Visited in april 2024
More expensive than I'm used to but it was walking distance of alot of places to go. I got nice view of the river. No free breakfast/or parking...lol
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Brian L.
Brian L.
Visited in april 2024
They were very welcoming, and it is a very very pleasant place to stay. Mr. Herbert James is the bell captain there, and he is absolutely something else! Every hotel should be lucky enough to have an employee like Herbert!!
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John
John
Visited in april 2024
Very friendly staff and great location
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Nanci W.
Nanci W.
Visited in april 2024
Really gorgeous hotel with staff that is attentive and friendly. Was here for a work conference and it was very comfy.
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Pedro J.
Pedro J.
Visited in april 2024
Beautiful and nice hotel, the service is excellent
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Barney B.
Barney B.
Visited in april 2024
Friendly staff
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Jamie L.
Jamie L.
Visited in april 2024
Two years in a row they told us our room was ready but we get there and no room. 2 years in a row. Last year they didn't have our room ready until 5pm. Now tell me why I have to pay full price for a room I'm denied for 2 hours. I can promise you they would charge me extra if I checked out late.

Edited to add: as everyone can see their responses are canned and fake. I didn't mention anything about the cost of their rooms. Also one lady was super rude and rolled her eyes at every customer who asked her a question and as soon as they left the desk would say something rude and ignorant about the person.
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Steve B.
Steve B.
Visited in april 2024
Booked on the phone while I was on my way from visiting a project site. From the valet team to the front desk staff, the service was top notch. Very nice room with a great view of the Mississippi. The corporate conference room on the top floor is excellent for large meetings. Great location in the heart of the capitol city!
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Carlos C.
Carlos C.
Visited in april 2024
Sonnisha showed amazing customer service. She even remembered me from my last visit. I had a few issues with my room and she made sure that my room was cleaned immediately.
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Jerome H.
Jerome H.
Visited in april 2024
Absolutely marvelous hotel! The room was great, the view was great, the staff were all so nice and helpful! And the building itself? Beautiful space! I can't imagine staying anywhere else anytime I come through Baton Rogue!
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Marissa T.
Marissa T.
Visited in april 2024
Do not stay here!!! The clerk at check in barely looked up to say hello. This is after the “bell man” outside didn’t even open the door for us s we bright multiple bags and luggage in. Then we get into the room. Reverse this us a Hilton I was expecting a certain level of customer service, cleanliness and hospitality. Nope. Zero in all of those. Then we went to the room. DIRTY DECREPIT, old furniture w dings and dents. The bathroom was dirty! We went back to ask for another room or even to pay for an upgrade. The manager (who acted irritated to come out to speak to us) told me to cxl my reservation online and rebook it if I want another room. SERIOUSLY!?! I travel Regularly and have never been this disappointed. We ended up checking out and going to the Watermark. A MUCH nicer establishment. I will deal w getting my refund tomorrow and contacting Hilton upper management. Please don’t stay here. It’s honestly a 2 star (if that) establishment. Also, please train your staff!! My lord! A little customer service training goes a long way. Clearly this property is struggling. See my photos before you book!!
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Raymond W.
Raymond W.
Visited in march 2024
Very nice hotel. I would have given 5 stars for the room but I had no hot water in the shower. I made them aware of it and they seemed to be eager to fix it. I recommend the river view side of the hotel.
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Clint C.
Clint C.
Visited in march 2024
Staff very attentive and helpful. Every want and need taken care of.
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Mark V.
Mark V.
Visited in march 2024
Great service

Highly Recommended
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John B.
John B.
Visited in march 2024
Parking was difficult and expensive. Hotel is overpriced. $24 breakfast? Ridiculous! Staff was very friendly. Lounge bar was very nice. Beds were the best!
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Tim J.
Tim J.
Visited in march 2024
Quick stay. Tight rooms but good overall.
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Laura A.
Laura A.
Visited in march 2024
They did not honor my reservation for a king bed because I booked through a third-party app. Ordered room service order was wrong. Room was ok but had a weird smell.
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Robin A.
Robin A.
Visited in march 2024
I live locally but did a stay vacation with my long time friend, who was coming in from Florida(she is a native of Louisiana).
I was totally impressed(lightly said)by the Vallet Service! These great people
are probably not recognized often! But they are usually the “1st impression” that guest experience ! Truly impressive! Manners and many smiles !! Miss Zae stood out to me because she kept her smile no matter when I saw her and she has to have amazing organizational skills because this beautiful Hilton Hotel is Super busy !!!!
Miss Zae is definitely an asset to this company!!!
The smiles and friendly atmosphere of this hotel was more than I could have ever expected!! Apparently, the management is great , pay or whatever it is ?!? I don’t know but I was definitely not expecting … but was hoping… & this is a hotel that I would
Recommend from
Check in to check out all the employees were THE BEST !!!!!
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Daniel H.
Daniel H.
Visited in march 2024
Had to circle the building for about 45 minutes just to get to the one valet spot everyone else was battling for, only to find my river view room that i paid extra for doesn’t face the river. Called the front desk and got an attitude.

Edit: door doesn’t lock and don’t expect a warm shower.
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Jon S.
Jon S.
Visited in march 2024
Pretty nice hotel in a great part of BR. We enjoyed our stay; My only gripe is that not all of the toiletries had been refilled in our room, which shouldn't happen for the price of a room. Other than that, no complaints.
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T J.
T J.
Visited in march 2024
My check in was very pleasant Sonnisha at the front desk was very helpful provided good accommodations and suggestions for our stay valet parking was a major win for making our stay even sweeter very ????
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William B.
William B.
Visited in march 2024
It’s hard to believe that they fly the Hilton flag here. If this was a Hampton Inn, it would be a more appropriate brand… except this still wouldn’t be one of the nicer Hampton Inns to stay in. So much potential, and staff was friendly. They need to address the rooms, bathrooms and even the appearance of the elevators. Would love to see them fix these issues and earn that Hilton flag.
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HILTON BATON ROUGE CAPITOL CENTER

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Carte de l'emplacement de l'établissement
201, Lafayette Street, Baton Rouge, The United States Of America
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+1 225 344 5866
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