Opinions EXTENDED STAY AMERICA BATON ROUGE - CITIPLACE Baton Rouge : Find out what other web users have to say about this place

jermisha

Visited in april 2024

omg it was wonderful the front desk is so well mannered the house keepers are so nice yk how some people come to work grumpy they come to work and show they love there job i will be back yall are wonderful and kind ! 10/10

Angela R.

Visited in april 2024

The manager and staff here are nothing short of wonderful. They have become like second family to me and my sister. It's very comforting to see their smiling faces on a daily basis.

Glory

Visited in march 2024

The Manager there is a blessed person that make sure great customer service and safety.

Ricardo C.

Visited in march 2024

Very friendly customer service! Would definitely book here again! Thanks for the professionalism!

Braxton G.

Visited in march 2024

Very nice and quiet

Alice

Visited in february 2024

This was the worst place I ever stayed in.. roaches.. carpet stain.. smoke alarm went off at 10pm Wednesday for hrs no fire department no police come to investigate why this happened.. front desk had no real answer as to what was happening.. I do not recommend especially for the roaches !!! I would never stay here again .. I hope all the other extended stay are not bad like this one in Baton Rouge louisiana!!

kelvin w.

Visited in february 2024

I enjoyed the two weeks I stayed here while working. Very friendly staff and helpful. The manager Mrs. Kawanda was also very nice and helpful. She gave me some insight on where to eat at within the area.Thank you I will be visiting again.

Ashley M.

Visited in february 2024

I had to stay at extended stay America for 13 weeks for my job, and Blessing and Ms Kawanda made my stay extra special. They had a smile each time they saw me, and remembered my name, which was the personal touch that is so hard to find when staying away from home! My room was clean and comfortable, and they always had clean fresh towels for me! I will definitely be back the next time I am staying in Baton Rouge, LA.

ashley j.

Visited in january 2024

Great place to stay

mrjamie a.

Visited in january 2024

Staff is absolutely awesome and friendly.

Jason A.

Visited in january 2024

Very pleasant staff, I always see them cleaning every day. It's right near the heart of the city, so everything is very accessible. Laundry machines on site is a plus. And they even decorated for the holidays! The only bad thing, they just took those decorations down :( Did I mention the staff is super respectful, a pleasure to interact with.

Jeff S.

Visited in december 2023

Currently staying on property. The entire building has had no cable service for 8 days and the staff show no concern or Empathy as they have no update daily. Fix this now !

Tony F.

Visited in november 2023

Sheets were very poor in quality. They still had that very old carpet that had stains everywhere. It was a clean place, but you can tell you still had a very old field. The people were friendly. It is dog, friendly, except the exit doors are all exit only and you cannot come back in through those exit doors. You have to bring your dog back in through the lot. Very inconvenient especially when and if your dog is not other dog friendly. Expensive for the quality.

Nicky L.

Visited in november 2023

Rooms were clean and comfortable during the day could get a little noisie but it was quiet at night an that’s what counts

Clifford L.

Visited in october 2023

This has become a new short yet long-term solution to a place to live , the staff from the wonderful young Lady in Charge to the front desk girls, house keeping staff and maintenance crew go all out to make sure I have everything I need to be as comfortable as possible, I can say this with no problem at Extended Stay America Baton Rouge you get a good bang for your buck, thanks again and I'll be here a while longer

zyrecia b.

Visited in october 2023

Super sweet staff. Very clean hotel.Will be back

Donna F.

Visited in october 2023

DO NOT BOOK THIS HOTEL; ROACHES, TRASH AND FILTH. Hotel staff, while nice, was not dressed professionally. Property is run down. Flight got in late and we arrived after midnight. Bags of garbage in the lobby. Trash in the elevator. Within 10 minutes of getting in the room three roaches. Picked my stuff up and checked out and want a FULL REFUND. Had to find a new hotel on a major college event weekend at 2am. Was very hard to find a new place but would have slept in my car otherwise versus in that bug infested room. As I drive away, noticed the back door of the hotel was open and looked like door was damaged and not able to be shut. Stay away from here!

Terry K.

Visited in october 2023

The hotel is in need of major upgrading. Carpet was dirty and worn. My room smelled of smoke that was in the carpets, etc. There were no amenities other than two little soap bars and a tiny tube of shampoo. The location is great but the night we arrived there were two squad cars in the front entrance and people sitting around the parking lot. As we came and went over the two days there were people in cars smoking pot on multiple occasions. Loud music in the parking lot until about 10 pm too.

Jeremy S.

Visited in october 2023

I would like to have a chance to stay here but I was just visiting a friend when I had a chance to spend some time I found the staff and the cleanliness to be I do look forward to staying the night there in and recommend that you do so as well.

Coushatta M.

Visited in september 2023

Nice

Stars A.

Visited in august 2023

When we initially arrived at these hotels, the room on the third floor, where we first stayed, had a concerning issue. Within five minutes, we discovered a few German roaches crawling around. Additionally, our fridge leaked water excessively, causing damage to our food. I approached the front desk to request a room change and address the situation. The staff member showed me two alternative rooms—one reeking of cigarette smoke and the other with an unpleasant odor due to an unchanged AC filter. The next room we were given turned out to be filthy and infested with roaches. To our dismay, we even found roaches on the bed upon returning one day. I reached out to corporate to express our concerns, and the manager assured us that their district manager would contact us. Unfortunately, we never received any follow-up communication.

Eventually, we were relocated to another room, but unfortunately, roaches seemed to be a persistent problem throughout the hotel. Although the staff members were friendly and accommodating, the issue of roaches overshadowed everything else. It was disheartening to witness roaches gathering and seemingly planning their next move in the hallways.

To provide a clearer picture of our experience, I have attached a photo showing the presence of mold and dead roaches in the kitchen area.

Cleveland D.

Visited in august 2023

Fleas and roaches in the room

Demond W.

Visited in july 2023

When we initially checked into these hotels, we were met with an unexpected surprise. Our first room on the third floor had a not-so-welcome company of a few German roaches scurrying around within minutes of our arrival. Alongside this unsettling encounter, our fridge decided to leak water profusely, resulting in a soggy mess that ruined our food. Seeking a resolution, I approached the front desk hoping for a room change or some assistance. To my dismay, the alternatives presented were far from ideal. One room smelled like a cigarette factory, while the other emitted an odor suggesting a long-neglected AC filter. Reluctantly, we settled for another room, only to discover it was filthy and infested with roaches.

Our persistence in raising the issue with corporate was met with promises from the manager downstairs that their district manager would contact us. However, much to our disappointment, their call never arrived. We were eventually relocated to yet another room, but the roach problem persisted throughout the hotel. It seemed that no matter where we turned, these unwelcome creatures were an ever-present part of our stay.

Despite encountering friendly and helpful staff members, our experience was tainted by the constant presence of roaches. It was disconcerting to witness them congregating in the hallways, seemingly discussing their next target. The attached photo captures the mold and deceased roaches we discovered in the kitchen area, providing undeniable evidence of the unsettling conditions we endured during our stay.

Amy M.

Visited in july 2023

Absolutely disgusting! First off, right when we got there we saw roaches crawling around in the lobby. Second off, we ordered a room with two beds and they gave us one queen size room. The carpet was so filthy that the air conditioner just blew the dirt and dust around the room, we couldn't hardly breathe. When it was time to go to bed I couldn't even sleep on the bed it had such a big dent in the side that every time I rolled on my side I rolled off the bed onto the floor. I couldn't stay on the bed unless I slept in the middle of it and then my daughter who was with me slept in the chair because the bed couldn't sleep two people. Roaches, dirty carpet, big dented beds, big trucks parked on the sidewalk, I had to walk around the trucks into the parking lot and almost tripped and fell, very unsafe for children. No quarters for laundry. People sitting outside the front door smoking! This is definitely not a family-friendly hotel it's more like a truck stop and a place for plant workers. Very uncomfortable beds very uncomfortable overall. I will never stay here again and I will never recommend this place to anyone. I am currently staying here for 15 days and I regret every minute of. Even though they're the kitchen in here it isn't the kind of place you want to cook in because you can't even eat in the room it stinks so bad! For the money I spent I could have stayed at a cleaner more comfortable hotel! Hell I'd rather sleep in my car than stay here!

Dulcie L.

Visited in june 2023

The management of this property was excellent and the woman at the front desk was always cheerful and very helpful. We stayed here for a week and it's very good for what it is. The rooms are a bit cramped and the kitchen is very small but met our needs enough to pan-fry some salmon one evening. Upon request, they provide a kitchen package with ceramic plates, salad plates, bowls, a fry pan, small pot, cups and flatware for two. The coffee maker was useless but they serve free coffee and tea in the lobby from 6 to 9 every morning, so no big deal. It was located centrally enough for us to search for a rental home in Baton Rouge.

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