CANDLEWOOD SUITES NEW IBERIA

No breakfast unless you brought items n used the microwave.

It was great

I just want to share my evening and warn people from staying in this hotel.

So we are staying at the Candlewood Suites in new Iberia and we check in to find that the elevator is down. It has been down for weeks according to the front desk. My dear friend that I’m driving is 83, in a wheelchair and has a busted knee (with a brace) from a recent fall. The front desk associate says there is nothing on the first floor and gives the most insincere “sorry” and points to the closest set of stairs.

My friend asked if there is a discount for the massive inconvenience because she booked the handicapped room 2 days ago and nothing was mentioned about the elevator. She said no. My friend asked if there was someone on staff that can at least assist with bags and the wheelchair and she said no. The whole city is booked out for a festival. So we spent 40 mins climbing one flight of stairs.

Not only that but there are water leaks everywhere - judging by the waiter damage on the carpet, it’s not a new issue.

This property is clearly putting profit over their guests. (No surprise) but I bet that’s why nothing was mentioned when the reservation was made - they didn’t want to lose money on a sell out weekend. It’s unacceptable.

Should an emergency arise and we have to leave quickly - well… it’s not gonna happen.

Take my warning and avoid this place.

Especially for $191.00/night.

IHG Corporate

9/15/23
This hotel smells so good when you enter the lobby area to check in!

Walking up the stairs, though--yuck!
There was a foul odor that smelled like hot Cheetos mixed with raw meat up the stair case.
The fitness room was not available...as it seemed under some sort of repair.

Another thing that was problematic was that the elevator was not working AND Staff members that checked us in did not state this until after receiving the key. The hotel should have lowered the room prices or not have booked anyone on 2nd floor on up. What was management thinking not to state this before giving rooms on the 2nd floor +?
WHAT WAS MANAGEMENT THINKING NOT TO TELL A PATRON THAT THE ELEVATOR WAS OUT...AFTER GIVING THEM A ROOM KEY TO ANY FLOOR THAT WASN'T ROOM LEVEL?
THIS WAS BAD CUSTOMER SERVICE IN MY OPINION. YOU ALWAYS LET THE CUSTOMER KNOW BEFOREHAND WHAT THE SITUATION IS IN CASE THAT PERSON HAS SOME MEDICAL SITUATION AND CAN'T GO UP-AND-DOWN STAIRS.

Be good to people. Be upfront with people. Issue refunds for when your establishment is not suitable to customers IF they can't handle circumstances.

Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. Never even tried to accommodate us on the 1st floor or even the 2nd. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in and we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad but it was still there. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered enough to even get someone to clean it. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood as we have stayed in Candlewood’s before. I did have a reservation for sugarcane festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.