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Opinions HOLIDAY INN & SUITES LAKE CHARLES SOUTH Lake Charles
Members' reviews on HOLIDAY INN & SUITES LAKE CHARLES SOUTH
2.5/5
14 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
We went to the casino and came back at About 11:45 PM on Saturday night. The front desk clerk rudely asked me what room I am in. I don’t think anything of it so I tell her my room number. She asked me did I fill out a form that told her that I had a service animal. I told her no, no one said I needed to fill out any form. I’ll be happy to fill it out now if it needed.
She then proceeds to look at the security guard who is there, and tell us to kindly vacate the premises. I asked her what are you talking about. She goes you have a dog, we are not dog friendly. You have to leave now.
I tried to explain to her that nobody provided a form and I’ve been here for the last two days going in and out of the hotel she refused to listen to one word I said and said I have to leave immediately. I asked to speak to the manager, she refused to let me speak to the manager, saying that he’s going to tell you the same thing..
things got heated, they threatened to call the police so my wife called the police. And the police promptly showed up.
he asked why he was called, I told him in a bit of an annoyed voice that they’re trying to kick us out.
he asked the front desk, so where is this form?
She has it to him, he has it to me. He says fill this out. I proceeded to do so. He handed it back to the front desk and said go on with your day and promptly left, refusing to comply with with the request of the front desk agent to remove us from the premises.
After all of this, I decided to leave on my own accord, and go to another hotel hotel. I will be contacting IHG head office directly, contacting legal as this is a civil rights issue.
Staff were wonderful
Breakfast a bit cheap no bacon and cheese and egg omelette in editable