HILTON GARDEN INN WEST MONROE ^{* * *}

Checked in on Thursday, Feb 23rd. Cleaned tub because of rust stains. (Bought cleaning solution because I do not trust hotel cleaning out the tub.) Quality of the room was "questionable." We stayed because it was what was left available to us. (We were checked into another hotel and were "kicked out" because hotel was overbooked.) Anyway, we were here. The next day, we decided that evening to wash clothes as we were preparing to depart that morning for a funeral.

This is where the fun begins. Went to use the laundromat on the first floor. Told that we needed to scan a code in order to access the machine. When that did not work, the front desk help assisted my wife with her card to key in information.
Unfortunately, that did not work, but they did charge her card $1.99 and $1 that very night.

The restaurant person who was also on staff then was sent in to inform us that we would have to put $20 on the app. (WE JUST HAD ONE LOAD OF CLOTHES TO WASH AND DRY.)

We were then informed that there was nothing that they could do. We were given the option to speak with the manager that Saturday. The problem was we were trying to get to a funeral at 11 that was roughly 20-25 miles away from the hotel, and we were not assured as to when the manager would actually arrive.

As of today (2/29), the "epedias club" that is responsible for the app for the laundromat has a "pending" charge of $39.99 on our card. [I changed the status from "two" stars to "one" because the pending transaction, just went through!!! Now we have to go to the bank and get another card to prevent any further future transactions.]

This is outrageous!!!! This was supposed to be a convenience, and it is everything but convenient. Now to have to worry that we are being scammed trying to use the laundromat at the hotel.

The downstairs laundromat is an INCONVENIENCE to your customers, particularly when you are not going to assume any responsibility for problems which may arise. You had just better inform persons of the laundromat service around from the hotel that is open 24 hours and takes quarters!!!

Very displeased!

This hotel is way too expensive for what it is?
And nothing here is free. Breakfast is fifteen dollars and cokes and drinks are three and four dollars.There were pubic hairs on the shampoo bottle and all over the ceiling. The bathtub was rusted and painted over with white paint and rusted some more.
The tub stopper Wouldn't work
So you can only take a shower. The bed was pretty Lumpy it was almost as if everything was second hand, there were urine stains on the carpet All throughout the hotel from the dogs that are allowed to stay there.
But at least it didn't Have a smell to it. When I asked an employee What time is breakfast she said she didn't know.
And good luck when you call this place. Because you can never get through to a human. Literally ever not even from the room.

This hotel is not good, service was very poor and I mean poor, tried to call the location numerous times with no answer or employee hanging up in your face. I booked a room and it said I couldn't cancel or modify because it was was passed the date and I booked the room Feb 28 but past the cancelation date was the 26th and I'm not understanding what that's about now I'm getting charged and they gave me a room for a person with disabilities and I'm not disabled, I would much rather let someone who needs this room have it instead of me, I just want my booking canceled or money back

Bartender forget her name was top tier. Service in dining area is amazing.

First of all I had to argue with the lady at the desk that I had a reservation with 3 rooms. Showed her my confirmation number and then she said I had only one room. It went down hill from there. After she figured it out I told her my daughter needs to go to room by the pool and would arrive in 15 minutes. My daughter had her ID but they still had to call me. Never had this trouble. Her name was ON THE RESERVATION. Fast forward to check out. These rooms were paid for in January and I was charged AGAIN AND FOR BREAKFAST. We did not eat at the hotel. Manager refunded my room charge right away but still waiting to hear back on why we were charged for breakfast. This is unacceptable and advise others to stay someplace else. We have stayed here for at least 15 years and NEVER had this problem. Going next door from now on. Too many better choices. And air is musty coming out of AC.