CROCODILE POOLS RIVER SAFARIS & CHALETS

A quiet and tranquil stay, thank you Mike for your hospitality, we look forward to returning and experiencing the boat cruise as this time around the water level was too low.

Absolutely top notch restaurant service. Owner is hands on and pays special attention to guests. Waitrons are wonderfully pleasant. Well done guys!

I was the with my wife for two nights, its a beautiful place very very clean, we enjoyed everything, l will visit it again

We had a pleasant 2 night stay at this place..The owners go out of their way for the clients..we booked very late and towards their closing hours but they extended their service and even offered to keep the kitchen open for us way late into the night so we could eat.we were very comfortable and well taken care of...their food is also worthy what you pay for..i would bring friends and family here...however the cleaners need to be thorough there were spiderwebs in some parts of the room...overally we had a memorable stay.!!!!

A lovely location, but the staff especially the owner are extremely rude. We booked my nieces birthday party for 20 children, the owner was grumpy, uninterested and generally rude. He needs to work on his customer service. Won't be booking anything here again despite it being a nice venue, the customer service was appalling.

EDIT : The response just reiterates my point that the customer service at this establishment is appalling. Such a shame because, the venue itself is lovely. I am your client, I came to your venue with my sister before we made the booking and went on to suggest that we actually booked your place instead of an alternative venue. Despite me not being the person that made the booking for the party, I bought meals for my family members which I paid for. The meals took over an hour to be brought out to us, my family had to the your staffs job and clear tables ourselves due to your staffs incompetence, and when you were questioned about all these things you were dismissive and passive aggressive. Learn to be nicer, it costs nothing. If you are just a grumpy miserable old man, you'd rather employ staff who are capable of engaging with people in an appropriate manner. Must I remind you that upon arrival you were having a misunderstanding with other customers. You generally don't know how to talk to people and your response highlights that. We need nothing from you, and we don't need you to rectify our experience which is why we never complained on the day, however I felt it necessary to ensure I highlight how you behave towards people who are trying to support your business. There is a reason why you don't have bookings. And it's mainly from what I can see due to your overall approach to customer. I'd even go on to say your behaviour was ironically only fowl towards people of colour. Can I remind you that you are in fact in Africa, and that's where your business is located. BE NICE, it's FREE.