Results Hotel Balaclava

THE RAVENALA ATTITUDE

Hotel €€€
4.7/5
78 review

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Carte de l'emplacement de l'établissement
Balaclava, Mauritius
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2024
Recommended
2024

272 of the largest suites on the island that welcome couples and families and catalyze a varied culinary offer

In their 4* category, the 272 suites are among the largest on the island and welcome couples and families in interiors with a very Mauritian charm. The large size of the hotel catalyses a varied culinary offer through 6 bars and 10 themed tables including a floating restaurant. Activities are just as varied, with a huge swimming pool, POZ spa, mini-club, teen club and a range of Otentik experiences (dinner with local people, off-the-beaten track visits etc.). In the quiet adults-only wing, the suites open onto the ocean. Eco-friendly hotel.

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Members' reviews on THE RAVENALA ATTITUDE

4.7/5
78 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in september 2023
Une très bonne adresse. L'hôtel et les services sont agréables. Le personnel est très attentif aux remarques et s'adapte très rapidement pour répondre à nos attentes. Tout était parfait. Nous y avons passé de très bonnes vacances. Je vous conseil le restaurant "Madame Ming" et le "Lime", qui étaient impeccables.
Merci particulièrement au Chef et à Idiana, l'assistance responsable, pour leurs attentions. Merci.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Manager
09/26/2023 at 17:27
Cher Martin,
Merci d'avoir pris le temps de partager cet avis sympathique.
Je suis ravi de lire votre appréciation en général de l'hôtel, le choix culinaire ainsi que le service de nos Family Members, notamment Chef et Idiana que vous mentionnez.
Au plaisir de vous accueillir à nouveau pour d'autres superbes vacances.
Très cordialement,
Alessandro Schenone
Directeur Général
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Visited in september 2023
Thank you Ravenala for the peaceful & lovely weekend ❤️ Food was so good and the cocktails superb. Staffs were so welcoming and very helpful ❤️❤️
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Manager
09/26/2023 at 17:28
Dear Rachel,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am glad that you have enjoyed your overall stay with us and especially the culinary experience and hospitality of our Family Members.
Looking forward to welcoming you back soon.
Warm regards,
Alessandro Schenone
General Manager
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Visited in september 2023
Well just returned from my honeymoon and had a FANTASTIC time.

When we checked in we were served a yummy refreshing beverage with some cool towels.

They checked us in and after we asked to change rooms due to location despite the room being fully booked we were given another within an hour (i forget the managers name but THANK YOU)

They were so attentive and remembered us daily.

A few shout outs (i'm sorry for the other names i forgot to write down)

Booshran (funny as hell, gave us prosecco in the room and other fancy bits), ashkay supervisor (hilarious and made our holiday - too too funny), nivesh, mootia, chris, avishek, chef ally and chef vellen (sorry if spelt wrong), rai (thanks for your delicious cocktails).

There were sooooo many others - the bartenders on O beach and O bar - we had a great time.

The room is spacious the food is yummy (go to riviera for monster size d portions). We had a pool view so could watch shows when we couldn't be bothered to go to the main reception.

The entertainment was varied and fun - I even got up to dance.

We had fun in the nightclub even though it wasn't full.

We made so many friends with guests :)

Upon checkout we had a departure room to shower and get sexy for the flight which we appreciated. They even collected our suitcase on checkout ASAP (I don't remember having that service before).

The beach was lovely even the reps and guys in the beach hut were lovely.

We drank and ate soooo much i've probably gained 3000 kilos so back to eating lettuce and air now :D

WE WILL BE BACK
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Manager
09/26/2023 at 17:33
Dear Malaika,
Thank you for choosing The Ravenala Attitude for your honeymoon getaway. All our Family Members join me to wish you a future full of love and happiness.
I am delighted that you have enjoyed your overall stay with us, especially the room, the culinary offer, the entertainment, the beach along with the service and hospitality of our Family Members.
We will surely pass on your appreciation to Bhooshan, Akshay, Nivesh, Mootia, Chris, Avishek, Chef Ally, Chef Vellen and the teams who were pleased to assist you.
Looking forward to welcoming you back soon for another great stay ????
Warm Regards,
Alessandro Schenone
General Manager
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Visited in september 2023
We spent a week on our honeymoon at The Ravenala Attitude Hotel. The whole resort was a wonderful paradise. The rooms were big and clean. The staff everywhere was extremely friendly. We always got help and advice for everything we needed.

The hotel had many different restaurants serving food from different cultures. The quality of the restaurants varied, but everywhere the food was good. We received a wonderful candlelight dinner at the Ō Beach restaurant as a honeymoon gift. The food there was delicious and the place on the beach was romantic.
On the last night we went to a floating restaurant called Riviera. It was located by the river. Luckily we saved this for the last night. The place was incredible. This crowned our whole trip. The restaurant was really romantic and beautiful. Our waiter named Brandon (who by the way was working his first night alone at Riviera) took extremely good care of us. He made sure our night was memorable. The food in the restaurant was heavenly good. My husband tasted lobster for the first time. It was a great experience. All the flavors were in harmony. The food was also aesthetically beautiful. Special thanks to Chef Ally for this. Riviera was in our opinion the best restaurant in the hotel.

The hotel also had a wonderful spa. First we went to steam and sauna. After that we went for a couples massage. It was relaxing and the masseurs were lovely. The service was excellent and the atmosphere in the spa was peaceful.

We spent a lot of time at the hotel pool.
We would like to especially thank the two gentlemen called Yes and Mo. They took special care of us whenever we spent time at the pool. They always made sure we had everything we needed. They were extremely helpful, polite and funny. We had a great time with them.
Thanks to them, we had a memorable vacation and could have stayed much longer.
I hope the feedback is passed on especially to these people who were involved in making our vacation perfect. Hope to see you again. We can warmly recommend this hotel for vacation and especially for a honeymoon.
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Manager
09/26/2023 at 17:35
Dear Inka,
Thank you for choosing The Ravenala Attitude for your honeymoon getaway. All our Family Members join me to wish you a future full of love and happiness.
I am delighted that you have enjoyed your overall stay with us, especially the rooms, the culinary offer, the candlelight dinner, the spa, the pool, along with the special attention of our Family Members.
We will certainly pass on your appreciation to Brandon, Chef Ally, Yes and Mo, who were pleased to assist you.
We thank you for your recommendation and look forward to welcoming you back soon for another great stay ????
Warm Regards,
Alessandro Schenone
General Manager
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Visited in september 2023
Apparently the buffet servers judge you by skin colour. Awful service and attitude of staff. Wouldnt recommend anyone to visit
THE RAVENALA ATTITUDE
THE RAVENALA ATTITUDE Manager
10/03/2023 at 16:58
Hello Sharada,

I would like to extend my sincere apologies for the disappointing experience you had during your recent visit to our hotel. Your feedback is deeply concerning, and I want to assure you that we take such matters very seriously.

We absolutely do not tolerate any form of discrimination or biased treatment among our staff. We will be conducting a thorough investigation into this matter to ensure that it is addressed appropriately and that all our team members are committed to providing equal and respectful service to all our guests.

I understand that your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it allows us to identify areas in need of improvement. Grateful if you could contact us on mail: [email protected] or mail: [email protected] so that we have a better understanding of your experience.

We hope you might consider giving us another chance in the future to provide you with a more positive and enjoyable experience.

Once again, I apologize for any discomfort you experienced, and we appreciate you bringing this matter to our attention.

Best Regards,
Alessandro Schenone
General Manager
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