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Opinions THE RAVENALA ATTITUDE Balaclava
Members' reviews on THE RAVENALA ATTITUDE
4.7/5
65 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in september 2023
Apparently the buffet servers judge you by skin colour. Awful service and attitude of staff. Wouldnt recommend anyone to visit
THE RAVENALA ATTITUDE
Manager
10/03/2023 at 16:58
Hello Sharada,
I would like to extend my sincere apologies for the disappointing experience you had during your recent visit to our hotel. Your feedback is deeply concerning, and I want to assure you that we take such matters very seriously.
We absolutely do not tolerate any form of discrimination or biased treatment among our staff. We will be conducting a thorough investigation into this matter to ensure that it is addressed appropriately and that all our team members are committed to providing equal and respectful service to all our guests.
I understand that your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it allows us to identify areas in need of improvement. Grateful if you could contact us on mail: [email protected] or mail: [email protected] so that we have a better understanding of your experience.
We hope you might consider giving us another chance in the future to provide you with a more positive and enjoyable experience.
Once again, I apologize for any discomfort you experienced, and we appreciate you bringing this matter to our attention.
Best Regards,
Alessandro Schenone
General Manager
I would like to extend my sincere apologies for the disappointing experience you had during your recent visit to our hotel. Your feedback is deeply concerning, and I want to assure you that we take such matters very seriously.
We absolutely do not tolerate any form of discrimination or biased treatment among our staff. We will be conducting a thorough investigation into this matter to ensure that it is addressed appropriately and that all our team members are committed to providing equal and respectful service to all our guests.
I understand that your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it allows us to identify areas in need of improvement. Grateful if you could contact us on mail: [email protected] or mail: [email protected] so that we have a better understanding of your experience.
We hope you might consider giving us another chance in the future to provide you with a more positive and enjoyable experience.
Once again, I apologize for any discomfort you experienced, and we appreciate you bringing this matter to our attention.
Best Regards,
Alessandro Schenone
General Manager
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Visited in september 2023
Brilliant entertainment, the staff are great
THE RAVENALA ATTITUDE
Manager
09/23/2023 at 11:22
Dear Anne,
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am delighted that you appreciated the entertainment along with the service of our Family Members.
Looking forward to welcoming you back soon ????
Warm Regards,
Alessandro Schenone
General Manager
Thank you very much for choosing The Ravenala Attitude for your holidays.
I am delighted that you appreciated the entertainment along with the service of our Family Members.
Looking forward to welcoming you back soon ????
Warm Regards,
Alessandro Schenone
General Manager
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Visited in july 2019
Value for money
Location
Cleanliness
Setting / ambience
Service
Hâte d’y Retourner
Petit séjour en famille dans ce magnifique hôtel.
Trop court du coup!
Accueil au top! Personnel très à l’ecoute, serviable et agréable.
Chambre spacieuse, bien équipée et au calme.
Côté restauration: il y a du choix.
On y reviendra sans faute.
Trop court du coup!
Accueil au top! Personnel très à l’ecoute, serviable et agréable.
Chambre spacieuse, bien équipée et au calme.
Côté restauration: il y a du choix.
On y reviendra sans faute.
THE RAVENALA ATTITUDE
Manager
01/09/2020 at 09:59
Bonjour,
Nous vous remercions d'avoir choisi The Ravenala Attitude pour vos vacances en famille et merci infiniment pour ce commentaire si élogieux.
Nous sommes enchantés que vous ayez passé un agréable séjour en notre compagnie et que cette expérience ait répondu à toutes vos attentes et également c’est un plaisir de lire que combien vous avez apprécié l’hospitalité de nos équipes et le service attentionné dont elles vous ont entouré.
C’est avec grand plaisir que nous avons partagé vos compliments avec l’ensemble de nos équipes.
On espère d'avoir le plaisir de recevoir vous à nouveau dans notre hôtel.
Bien cordialement,
Alessandro Schenone
Directeur Général
Nous vous remercions d'avoir choisi The Ravenala Attitude pour vos vacances en famille et merci infiniment pour ce commentaire si élogieux.
Nous sommes enchantés que vous ayez passé un agréable séjour en notre compagnie et que cette expérience ait répondu à toutes vos attentes et également c’est un plaisir de lire que combien vous avez apprécié l’hospitalité de nos équipes et le service attentionné dont elles vous ont entouré.
C’est avec grand plaisir que nous avons partagé vos compliments avec l’ensemble de nos équipes.
On espère d'avoir le plaisir de recevoir vous à nouveau dans notre hôtel.
Bien cordialement,
Alessandro Schenone
Directeur Général
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Visited in january 2018
Value for money
Location
Cleanliness
Setting / ambience
Service
ON Y A ETE EN JANVIER EN AMOUREUX AVEC MON MARI. TOUT ETAIT PARFAIT, LA CHAMBRE SPACIEUSE AVEC TERRASSE VUE SUR MER, HAMAC SUR LA TERRASSE. 10 RESTAURANT DONC ON A LE CHOIX, ITALIEN, CHINOIS, CREOLE. UN HOTEL QUI JOUE SUR L'AUTHENTICITE MAURICIENNE. LHOTEL EST MAGNIFIQUE AVEC SES 3 PISCINES IMMENSES. LE SERVICE A LA MAURICIENNE JUSTE IMPECCABLE, ON SE SENT PRIVILEGIER A CHAQUE SEJOUR. ON RECOMMANDE!!!
THE RAVENALA ATTITUDE
Manager
01/09/2020 at 10:01
Bonjour,
Nous vous remercions d’avoir choisi The Ravenala Attitude pour vos vacances et de partager votre avis sur cette belle expérience.
Nous sommes heureux que vous ayez passé un agréable séjour parmi nous tout en appréciant les facilités et les services proposés par nos équipes.
Vos compliments sont pour chacun d’entre nous autant d’encouragements à continuer d’exceller, afin que nos hôtes puissent vivre des instants mémorables parmi nous.
Nous vous remercions encore pour ce retour et j'espère que nous aurons l'occasion de vous accueillir prochainement.
Bien cordialement,
Alessandro Schenone
Directeur Général
Nous vous remercions d’avoir choisi The Ravenala Attitude pour vos vacances et de partager votre avis sur cette belle expérience.
Nous sommes heureux que vous ayez passé un agréable séjour parmi nous tout en appréciant les facilités et les services proposés par nos équipes.
Vos compliments sont pour chacun d’entre nous autant d’encouragements à continuer d’exceller, afin que nos hôtes puissent vivre des instants mémorables parmi nous.
Nous vous remercions encore pour ce retour et j'espère que nous aurons l'occasion de vous accueillir prochainement.
Bien cordialement,
Alessandro Schenone
Directeur Général
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THE RAVENALA ATTITUDE
The best at Balaclava and around
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The hotel had many different restaurants serving food from different cultures. The quality of the restaurants varied, but everywhere the food was good. We received a wonderful candlelight dinner at the Ō Beach restaurant as a honeymoon gift. The food there was delicious and the place on the beach was romantic.
On the last night we went to a floating restaurant called Riviera. It was located by the river. Luckily we saved this for the last night. The place was incredible. This crowned our whole trip. The restaurant was really romantic and beautiful. Our waiter named Brandon (who by the way was working his first night alone at Riviera) took extremely good care of us. He made sure our night was memorable. The food in the restaurant was heavenly good. My husband tasted lobster for the first time. It was a great experience. All the flavors were in harmony. The food was also aesthetically beautiful. Special thanks to Chef Ally for this. Riviera was in our opinion the best restaurant in the hotel.
The hotel also had a wonderful spa. First we went to steam and sauna. After that we went for a couples massage. It was relaxing and the masseurs were lovely. The service was excellent and the atmosphere in the spa was peaceful.
We spent a lot of time at the hotel pool.
We would like to especially thank the two gentlemen called Yes and Mo. They took special care of us whenever we spent time at the pool. They always made sure we had everything we needed. They were extremely helpful, polite and funny. We had a great time with them.
Thanks to them, we had a memorable vacation and could have stayed much longer.
I hope the feedback is passed on especially to these people who were involved in making our vacation perfect. Hope to see you again. We can warmly recommend this hotel for vacation and especially for a honeymoon.
Thank you for choosing The Ravenala Attitude for your honeymoon getaway. All our Family Members join me to wish you a future full of love and happiness.
I am delighted that you have enjoyed your overall stay with us, especially the rooms, the culinary offer, the candlelight dinner, the spa, the pool, along with the special attention of our Family Members.
We will certainly pass on your appreciation to Brandon, Chef Ally, Yes and Mo, who were pleased to assist you.
We thank you for your recommendation and look forward to welcoming you back soon for another great stay ????
Warm Regards,
Alessandro Schenone
General Manager