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Opinions THE BACKYARD HOTEL Playa Hermosa
Members' reviews on THE BACKYARD HOTEL
4.2/5
20 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
But then we came back at 3:15 and it STILL wasn’t ready. We were told “the sheets aren’t ready.” Like they only have one set per room?!!?! And we asked to just put our luggage into the room, and she refused. She made us wait 20 more mins.
The girl at the concierge was increasingly rude the more upset we got. She claimed that the people before us left late. She then offered us late checkout.
Which is probably how the last people checked out late. It’s like a rolling late check out situation, probably.
She said she was incapable of making anything right, because her manager wasn’t around. Then she charged us an additional $30 for a friend to stay with us. Could’ve waived that, but nope.
Then when I asked for additional coffee pods (they sleep three people normally and they only offer two pods per room). They charge $2 a pod. I asked for three and she was like “they’re normally more but I can give them to you because of what happened.”
Like, duh. We were forced to sit out in the heat because our room wasn’t ready for an hour and a half. Thanks for the $6, I guess?
Then you can hear the traffic all night. And our toilet clogged at 10:30pm.
This place was NOT worth the cost…and it cost a LOT for one night.
The beds were nice though.
Apart from the location, right on Hermosa Beach and multiple restaurants less than 5 mins walk away + Jaco downtown 10
mins drive away, Chelsea at the front desk and the rest of the hotel staff made our stay truly memorable!!
We gave Chelsea the list of activities that we’d like to do (texted on WhatsApp a day before arrival) and Chelsea took care of everything, incl additional activities that we decided upon once we got there! Chelsea was extremely efficient in planning out and taking care of everything and had the various providers come to the hotel for pickup and drop-off. We didn’t need a rental car at all, and we made the most of every minute of our vacation!
Overall I can’t say enough about the staff and location of Backyard Hotel! If you’re looking for an easy, laid-back vacation by the beach where everything is taken care of by an efficient team who truly care, then this is the place! Highly recommended!!
It was nice to be a few Km from Jaco. Off the main path and restaurants and cafes were right down the same side of the street. Very safe and secure hotel. Would come back!!!’
Super cool place!