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Opinions ESENCIA HÔTEL & VILLAS Santa Teresa
Members' reviews on ESENCIA HÔTEL & VILLAS
3.9/5
19 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Se robaron $460 dólares en total de la caja fuerte en 2 días separados. Probablemente del personal. No vayas aquí.
Positives first. Staff were friendly, pool is great, rooms are set away from the road and in the beautiful jungle. Nice and quiet at night. Cold air con, hot shower, great mini fridge, clean rooms. Close to the beach, stores and restaurants. The girl who did our check out was fantastic and let us hang out by the pool after checking out.
Cons: At check in, we were not given any info on anything. I guess there is breakfast available as we saw all other guests receiving it. Didn’t bother to ask as we did our own thing. We figured out the air con on our own and needed to ask how the safe worked. It’s locked via a key and not electronic as per instructions on the safe. I think the check in staff were new and working out the kinks. So really, not a big deal.
There are towels for rent to use at the beach or pool. I think pool towels should be included as most travellers don’t carry one. Seems like an unnecessary cash grab.
We stayed in room 24 where there is a staff area in the back. If you close the bathroom door, it’s not too bad for noise. But, I would recommend one particular staff member put their phone on silent mode. In our room, by the pool or relaxing in the hammock we heard the constant dinging of her phone during the day.
All in all though, great stay and I would recommend this spot. I would stay here again.
El jardín es hermoso, la piscina es grande y limpia, el balcón con hamaca con vista al jardín es espectacular, tiene buen internet y el parqueo es bastante seguro.
Está muy bien localizado en la calle principal cerca de la playa y restaurantes y tiendas.
El servicio es espectacular, nos trataron increible desde el primer momento y todo el personal esta dispuesto a ayudar, desde las personas en recepción hasta el servicio de limpieza. Les dimos las gracias al finalizar nuestra estancia de 3 semanas pero nos gustaría que lo comunicasen a todo el equipo por su buen trabajo.
El hotel está siempre limpio y hay gente pendiente de esto todo el rato. La piscina muy tranquila, al estar en lo alto no se escuchan ruidos de la carretera principal.
Por ultimo, tambien nos gustaria agradecer su trato durante el covid, ya que nos devolvieron el dinero aun teniendo la opción de no hacerlo, eso dice mucho de las personas detras del hotel. Desde luego cuando volvamos a Santa Teresa nos quedaremos aquí siempre.