COMPANHIA DAS CULTURAS
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Hotel with good taste transpiring in every corner, with designer furniture and works of art, located in Castro Marim.
Don't be fooled, this rounded construction is not a bread oven, but under the dome is a hammam. This hotel occupies an old farm and everything you see has been rebuilt from existing buildings, whether it is the old olive press, the sheepfold or the animal shelters. With its 40 hectares, the property dates back to at least 1756 and is already in its seventh generation, in the hands of the same family. Good taste shines through in every corner, from designer furniture to works of art to pieces by local artisans.
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Restaurant très recommandé avec des produits bio locaux et de permaculture.
From the moment we booked the spa, it was evident that communication was an issue with a lack of clarity around dates, times and the itinerary for the day. Even after seemingly resolving the booking confusion, the staff failed to communicate the spa's services and offerings effectively. I was left in the dark about what to expect from my treatment, and the lack of information made me uneasy.
Disorganization was another problem. The staff werent around, and when we wanted to speak to the manager we werent able to for 2 to 3 hours because they were having a driving lesson. When we did finally speak to the manager they disregarded the issues.
We had booked the hammam, massage and yoga package. The massage was AMAZING, a fantasic masseuse (although the table was very creaky), and the yoga teacher was excellent. However, the Hammam booking was poorly communicated and when we tried to use it, it was being cleaned so were unable to do so.
To top it off, the spa botched the food order. We had requested a specific meal to be served after our treatments (via email, due to dietary requirements), but they hadnt done it. It was as if the order had been entirely disregarded. This only added to the growing list of disappointments during the spa day. This was unfortunate as the food we did have was delicious.
In the end, the experience at was marred by poor communication, disorganized staff, and a food service that missed the mark. It's disheartening to see such a promising establishment fail to meet basic customer service expectations.