Opinions RAMADA BY WYNDHAM SHREVEPORT AIRPORT Shreveport - Bossier City

This hotel is closed and abandoned (see recent pictures I uploaded). Many windows have been broken out and the place has been extensively vandalized. Homeless and drug activity occurs inside this abandoned hotel. In 2023, there was a fire and a police raid.

Book a room at this hotel only if you are willing to pay them without getting a room!

We booked a room at this hotel by calling their central reservation line, secured it with credit card, when we went to check-in, we were told we don't have any rooms available! After few minutes, we were told, we can give you a room, it is on second floor. When we went into the room, it had: dirty bathroom (it was really dirty), heavy mold, very bad mold smell, ceiling panels were hanging, no TV, where TV is supposed to, there were open wires, no light, only light in the room was night light on night stand, the lobby also didn't have light. When we said, this is not inhabitable room, we were told "we are under renovation and this is only thing we have". Front desk had offered that same room to three other guests before us and each one had refused to stay in there (we saw them leave the hotel in frustration). We were told since they don't have room, they shall not charge us (of course not, right?). We were charged full amount on our credit card. When we called hotel to ask them why we were charged, manager rudely hung up on us.

We filed complaint with Wyndham and they asked for our complete credit card statement, receipt from other hotel we stayed at. After providing those things, they didn't do anything!

We called our credit card company to dispute the charge, in response, hotel gave refund and next day, reversed the refund!!! Credit card company closed the dispute saying hotel has provided credit. But, hotel had already reversed the credit by charging credit card again!!

I am not sure how can they get an occupancy certificate for their rooms from city when their rooms are in such bad shape!!

PSA - do not stay here. I’d give zero stars but that’s not an option.

You’ll end up in a bug-infested dirty room that’s falling apart, then when you return to the desk with your concerns they’ll basically call you a liar and refuse to return your money.

Terrible people skills and very unprofessional talking about owners not staff.

Owner is unprofessional and the building is a mess. Second floor full of mold.

Under construction, call first, should not be open for business until they are ready for people. No ice, everything shut down and off, once opened back up though, should be nice.

My husband rented a room for a week from 12/5-12/12 (Monday to Monday) while he was on a job here in LA but ended up being on the opposite end of the job every night so he was never able to stay in said room. Still paid for it though so it was still his room. He realized he wasn’t going to actually be able to use it so he stopped by and checked out early on Friday(12/9) to find all of his things gone…The Carhartt shirts HE bought…The $50 charger HE had just bought and all his other belongings that he left in there. HIS belongings in HIS ROOM that was still paid for. He reported it to front desk and was told “some phone calls would be made” still waiting on our phone call with our belongings. Figuring out what steps we will be taking next. ???????? wish he would’ve read the reviews before he gave them a chance. Sad.

Not very well maintained

After spending 12 hours on the road, I arrived to the hotel to be told that they overbooked and that they only had 30 rooms available due to renovations. Checked the website afterwards and they were still accepting new reservations even though they were booked. I am currently still sitting in my car trying to find a hotel. I'm not one to leave reviews, but this was not okay.

Hotel is creepy! Very rundown! I called this morning and asked for housekeeping to come. I specifically told her I needed toilet paper and Kleenexes. I was told I would have my room serviced today. When I got back to my room it hadn't been cleaned. I still had no toilet paper. I called the front desk and was told there was no toilet paper in the hotel and I was supposed to go buy my own!!! They had no trash bags when I asked for them, so I have trash all over my room from staying 4 days! Towels are stained. Paint peeling off walls. Very rundown! Definitely not a 3 star hotel! Maybe a 1 star! Wyndham should not have their name on this hotel!

The hotel looked like a war zone, not well maintained. Staff horrible. Booked me in wrong type room , when got to room it had not been cleaned from prior customer and dirty sheets still on bed. They changed my room but room condition was nasty, shower had pubic hairs in tub, floor sticky and no toilet paper. Went to front desk to get toilet paper, they said the hotel did not have any more in hotel. The restaurant and bar were not open and no breakfast service. Total creepy experience. Should be closed by health department.

This was the worst experience ever!!! The building is under construction, and there is dust everywhere. The ceiling is falling in, the ribs are dirty, and no tissue.

Where to start with the problems about this place, the ceiling tiles are bowing down and are infested with mold, they are in the middle of a "remodel" and only have one floor open right now. The fire alarms are hanging on for dear life. And to top it all off our door was open already whenever we first entered already. Don't go here!

This room was sold to us based on outdated pictures and reviews. The hotel was under renovation and that was not disclosed online. It wasn’t clear to me that the hotel was under renovation until I arrived at the front desk and saw a sign saying no breakfast would be served because the hotel was being renovated. However, we assumed that since they were renting rooms, the rooms would still be the same or already renovated or yet to be renovated.
It was only as we were walking down this long hallway to our room that we noticed there was a problem. First it was this musky/moldy smell, then we saw that the ceiling was falling in. There was trash in the hall, paint cans, carpet ripped up. We opened the door to our room and immediately knew that we could not stay in that room. Seems that the wet moldy smell just rushed out the door. We then inspected the room. Water in the floor of the bathroom, broken furniture, not even a phone to speak with the desk. The lights flickered. No TV remote and then discovered the TV was not plugged in, but when we plugged in it still did not work…..not sure if it was the TV or the electrical outlet. Furthermore, the room did not have the normal amenities that typically comes with a room. I.e., soap, shampoo, coffeepot, towels, not even table lights or phones. We failed to notice if it had a smoke detector. Although we cannot be certain we doubt that the room would pass Fire Marshal Codes. It certainly did not pass health and safety requirements. We went back to the check in area and explained our complaint to them and requested our money back. They said it was not refundable. We departed and received nothing for the $100 that they took from us. The place should be condemned! Staying in your car for the night would be a better choice than this room!!!

Disgusting, need was nasty, upgrade to a suite, no ac...

Old and worn down

I wish I could leave a negative star review. I was so excited to take my family on a vacation I booked the room for 2 nights upon arrival and check in I went immediately to the front desk and said I would be checking out early because I barely g wanted to stay 1 night let alone 2 I am still waiting on the refund for the second night the second floor smelled of mold and the elevator was shady. Took my son to the pool and had to clean garbage out of it (we spent maybe 10 minutes in it) and by garbage I am talking food and popsicle wrappers I understand renovations in a hotel business but this was disgusting. It was the stuff nightmare are made of

Wow, where to begin! Absolutely terrible. Dirty, in shambles, looks like it should be deserted and torn down. Everything from room to hallways to exterior are in HORRIBLE shape. Soaking wet floors, missing and moldy ceiling tiles.

This place doesn't even deserve one star???????? this is by far the absolute worst encounter I have ever had!! SEVERAL health code violations. MOLD EVERYWHERE. They did *try* to give us a suite. But it was just as bad. Refused to give us a refund. But said they would refund the deposit and they never did. Priceline was no help either and refused to help out as well. You cannot expect people to stay in a moldy building. You could smell it when you entered the room. Awful. Awful. The front desk people were rude and awful customer service.