Opinions SUNN ODYSSEY DIVERS Freeport- Lucaya

10/10 recommend. Came to the Bahamas with 8 boat dives booked with another company, and they all got cancelled . We were searching the island for companies that could take us out. Karen offered up and got us in on some great diving. When the wind was too strong , they got us in the canal . We got to dive bens cavern which was incredible . We got to go dive with some of the local sharks . Nick and Kelly make an amazing team and are a blast to be around . Thank you all for getting us in the water when nobody else would ????

My husband, dad, aunt and uncle did a number of dives with Sunn Odyssey during our recent stay in Freeport. Between all of us, we did about 25+ dives. They were super close to where we were staying so we figured we would check them out, and what a good choice that was! We had so much fun meeting and diving with everyone there. Karen is amazing and welcoming, Nick is a super knowledgeable and experienced diver and captain, and Kelly was a great and fun guide. The dives were fantastic, and we were even able to do the Ben’s Cave dive which totally blew me away. Their dive boat in my opinion is my ideal size; even when it was full it didn’t feel crowded or like a cattle boat. Plus having two nice, sturdy ladders is a huge positive. Sunn Odyssey is a great operation and if you’re in the area, you’ll be happy that you stopped by to do a dive with them. We are absolutely going to see them again!!

Booked and received confirmation from Karen for discover scuba diving a month prior to our date. Before booking Karen was extremely rude over the phone with the questions I had. Despite that interaction I booked based on previous reviews. Despite our early arrival, we were not checked in and were ignored until the boat was getting prepared to leave. Karen stated “ we did not register or receive confirmation” and continued to blame this misunderstanding on us. I showed her the printed email confirmation and she still was extremely adamant that this was our fault. Karen stated that even though she had our reservation she wouldn’t honor the discover scuba diving. Kevin allowed us to do snorkeling for free due to the inconvenience and Karen rudely stated that “it was not my choice to allow this”. Highly disappointed in the rude customer service on Karen’s end. Kelly was very knowledgeable and apologetic for the misunderstanding on Karen’s end. I would not recommend this experience to anyone looking to book. This opportunity would have been recommended on our end if Karen was not the main point of contact.

We booked our trip last minute. They accomodated us very well! We asked to see sharks and a ship wreck and they delivered! We will be returning for more dives! ????

Sunn Odyssey Divers is the best kind of dive shop: a conscientious, personable, local shop. I thought that Ashley and Kelly were top notch divemasters: super knowledgeable, service-oriented, great at spotting things underwater, and had a very strong focus on safety which I really appreciated. Nick and Karen (the owners) were similarly personable and accommodating. As is common with this kind of shop, the dive group was reasonably small and most divers on the boat seemed to be fairly experienced. Despite the mostly experienced clientele, my dive buddy was a newer diver who likes to take her time setting descending and the divemasters did a fantastic job accommodating her and making her feel comfortable in the water. I thought they also did a good job of allowing the other divers to get their full bottom time in even though my buddy and I had come up a bit earlier due to our air consumption. I thought the dive sites they took us to were really good. Though I only dove with them for one day (due to the length of time I was in Freeport), I would absolutely come back and dive with them for several more days.

Amazing little dive shop with excellent service! I felt very safe and cared for as a relatively new diver. And, of course, it helps that the dive sites were fantastic! Highly recommend!

ugh. might be a great place but the bitter woman at the counter was so rude we left.

Karen and Nick are absolutely fantastic folks who seem to love and thrive operating their own business. Their combined knowledge is amazing! Personable, professional and safe are the first three things that come to mind. Showing up, Karen stepped out and greeted us as if we had been coming there for years, after she jokingly asked us if we were looking for a dive shop. Her demeanor is extremely calming. We then were introduced to Nick, and you can immediately tell he’s a professional who likes to laugh! We then met Kelly who was going to lead our dive, and though he looks very young, his knowledge and concern for safety seemed to have plenty of years of experience behind it. We dove the Pygmy Caves and Moray Manor. This was our 3rd and 4th dives after being certified and we intend to come back in the near future! It’s like your best friend’s parents opened a dive shop, can’t recommend enough!! 10/10, Don’t forget to buy a shirt! ????????????????

My fiancé and I went on a cruise and booked this outside of the cruise line. Karen is the sweetest! She assured us that being on a cruise was no issue at all, and her and Nick were very accommodating to when our ship would be arriving. When we arrived, we met Nick and Kelly who got us all ready to go. We did a 2 tank dive and Kelly was an awesome guide. They were both very knowledgeable about the area and dive sites. 10/10, will be back again!! (Don’t forget to buy a T-shirt or hat!!)

All around was a great experience we had diving here. It was a smaller dive group, and ran by a friendly husband & wife. They took us to quality dive locations and provided excellent service. The only complaint I had was at the end, they tried to upsell us on the merchandise (shirts etc). It made me and my fiancée feel uncomfortable. However, would recommend this dive agency to a friend!

Ok, first item you need is a sense of humor! Karen, Nicholas and Kelly are happy, fun loving people that will make you feel like part of their family as soon as you walk in the door.

This is our second year diving with them. As a somewhat experienced diver I can can I feel there are the safest, fun and most accommodating dive shop in The Bahamas.

One special quality of our Dive Master, Nicolas is he is so environmentally aware and even during our dives he’s doing something to make the sea better. You will not be disappointed.

Nick, Karen and Kelly were amazing. Very safe and informative, did 7 dives during our stay in Freeport and will dive with them again. Sites were awesome, highly recommend Sunn Odyssey Divers.

Date of experience: September 2023

Diving with Nick and Kelly was amazing. We had a last minute itinerary change that had us scrambling to find a place to dive. Karen welcomed us with open arms and got us scheduled. Captain Nick is very professional and prioritizes safety while making sure we had a fun and amazing experience. They treated us like family and we would definitely dive with them again!

Wow! - All positive comments below apply. We scheduled our trip last minute/the day prior after our Bermuda cruise was changed to a bahamas trip and Carnival Cruise provided no options or help. A quick phone call to Karen, nice conversation, immediate confirmation, and then another Q&A email resulted in the save of our dive cruise. Don't let the small scale feel for the shop set you off, Karen (Shop Captain), Nick (Boat Captain), and young dive master Kelly ran a tight ship and gave 11 from our ship a wonderful two tank am dive trip and had us back in time for the early cruise ship departure at 2 pm:-) Both dives were nice and easy for a full range of experienced divers (two newbies and some with much much more). We were most excited about the sharks on the 2nd dive where we encountered them well over 17 times ... at least six around us at once. Yay! Thanks so much. We'll be back!

I have waited over a year to draft this review. I find myself conflicted because my son and I did truly have a great dive experience with Nick Rolle (Owner/Master Diver Instructor). I choose to go with Sunn Odyssey because of the exceptional reviews they have and thought it would be a good fit for my son to finish his open water dives and get certified.
However, from day one, Karen was difficult. We had asked several times if they need copies of my son's open water classroom and pool work. It was an PADI eCertification which generally means all signatures and check offs are online through the PADI eLearning website. Being a former old school PADI instructor, I wanted to make sure that I crossed my t's and dotted my i's. I was assured that everything would be good and that they could take eCertification referral divers to finish up their certification.
As soon as we landed, I contacted the shop and spoke to Karen. That is when the first of my headaches began. She informed me that she had yet to receive any of the referral paperwork from my son's Stateside instructor. That resulted in our first of many disagreements with Karen. In the end, our instructor back home was able to email everything last minute and we eventually were able to get my son certified.
Diving conditions on the island were not great but Nick and his crew did an amazing job of finding some really special dives sites that my son is still talking about today! Can't say enough about how Nick went out of his way for my son and the other divers on the three days of diving we did.
Karen and I never really hit it off but when we finished I asked if they could process my son's certification card. There was an expected fee for that and they took his photo for the card. We paid for the dives, all the shirts we could find that fit, and for the processing of my son's certification card. We left satisfied with our newest certified diver in our family.
Fast forward almost a year and we are planning other Bahamans dive trip/vacation. That is when we find out that my son's dive certification was never processed. We had paid for Sunn Odyssey to complete that task. After exchanging What'sApp texts for several weeks, I ended up getting PADI involved to help us get Sunn Odyssey to finish the necessary paperwork.
In the end, my son was officially certified (finally) but we never received a dive card. He does have an eCard that we have now printed out but our expectation was that we paid for a physical card.
So, the diving, boat and crew experience was great but the dive shop management almost ruined a family vacation two years in a row.

Great experience with this crew!! We had some weather issues but they worked with our schedule and made the dives happen! Crew is great friendly and helpful! Can’t recommend them enough!!

Knowledgeable and very friendly.

This is a small mom and pop dive shop, but don't let that fool you. Nick and Karen are awesome people with a snarky sense of humor. They follow up with you, which is more than I can say about some of the other local shops, and are responsive to your needs. Nick asked specifically what kind of dives we were looking for and he delivered. He explained the local dive sites and talked about the island. I would highly recommend them.

My daughter and I flew out for 4 days, specifically for diving. Due to weather, no shops were running trips the first couple days. The shop we originally had scheduled dives with promised to let us know if they would be diving at all during the week. I followed up with calls, but they never responded. I contacted two other dive shops, including Karen at Sun Odyssey as a backup plan, and she was the only one who followed up the next day to tell me to plan on Friday at 9:00. When we showed up, we were the only 2 on the trip! As we got suited up for the dive, Nick pointed out all the other dive shops out there that had promised to follow up with us. Very disappointed in the other shops, but Sun Odyssey came through!

This is a family run business with excellent, personalized service. We did one reef dive then we dove Ben’s Cavern. The cavern dive was absolutely amazing!

Took a trip with Sun Odyssey and the owners were the nicest people on the island. We flew in last minute and didn’t have much planned, but we called Sun Odyssey and Karen was able to find us a spot for snorkeling with the divers.
Nick, Karen’s husband and the captain, goes along with you on the dive. He was very knowledgeable and extremely patient with his PADI students.
10/10 recommend.

Sunn Odyssey is the ONLY dive shop I will dive with on Grand Bahama Island. They made our vacation WONDERFUL!

Karen is hilarious and makes booking dives easy as pie. Our dive master Kelly is kind, knowledgeable and treated us with respect. He guided us with the perfect amount of leyway and we saw so many reef sharks and marine life thanks to him.

Other dive shops were either difficult to book with or not accommodating. Go with Sunn Odyssey, you won't regret it!

Fantastic! Everyone was so friendly and knowledgeable???? We dived with them multiple days and never repeated a reef. Highly recommend and will def dive with them again???????????????? Thanks for a great trip guys????????

Went there to rent snorkeling equipment and it was quite pricey (more than 60% higher than at Paradise Cove). Not sure about actual SCUBA or skin diving trips, but I would look elsewhere to rent equipment.

We loved our experience with Sunn Odyssey Divers. The owners Karen and Nicholas were a pleasure to meet and dive with. Our dive leader Kelly was great. He was very polite and personable. They make you feel at ease. One of our most memorable dives is with Sunn Odyssey… we lost track of how many sharks were hanging out with us on our first dive. It was amazing. And the visibility was fantastic. We would 100% dive with these guys again.

Had such a great experience diving with Nick! We came in on Carnival cruise, and they were very accommodating getting us out and back on time! My daughters first dive since certification, and they took things slow enough to get comfortable but still took us on an amazing dive. Great sense of humor and very laid back feeling during the whole experience.
I booked with them based on their safety reviews, and we were not disappointed. I would definitely recommend to all my friends and family!