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NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY * * *

Hotel €€
3.3/5
22 review

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3838, North Causeway Boulevard, Metairie, The United States Of America
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2024
Recommended
2024

The New Orleans Marriott Metairie at Lakeway is a modern hotel located in Metairie, Louisiana, minutes from downtown New Orleans, the French Quarter and Louis Armstrong International Airport. The hotel offers fantastic views of Lake Pontchartrain. It offers a variety of rooms and suites, some with access to the M Club lounge and lake views. Facilities include a restaurant, bar, fitness center, meeting space and free Wi-Fi. The hotel is non-smoking and pets are not allowed; only service animals are accepted. Parking is available on site, with an hourly rate of $2 and a daily rate of $26. Check-in and check-out times are 3:00 p.m. and 12:00 a.m. respectively.

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Members' reviews on NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY

3.3/5
22 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in march 2024
I stayed at this hotel for a work conference and this hotel charged me an additional $200+ on my credit card in error. I have spoken to multiple representatives at this hotel and also spoke to Marriott customer service and they advised that they would look into refunding my card. It still has not been refunded back from 2022. I am very unsatisfied with this hotel.
Visited in march 2024
Parking structure was horrible, there's signs they have hidden that if you park on the floor they scam you out of $70 (cash only of course). Building itself is pretty enough but maze just to find the front desk is a pain if you park. Service was grudging. Restaurant folks were friendly and helpful at least. Took 3 orders before they found something they actually had in stock though. Room was unexceptional but serviceable.

Everything felt worn down and uncared for. The receptionist had this awful computer system that took him forever to find my room I had reserved, the keyboard was worn smooth it had been used for so long. Clearly this place gets no investment.
Visited in march 2024
I would not recommend staying here. Rooms need to be renovated. The mattress was a sub $99 noisy innerspring that would make noise as you moved. This made for an uncomfortable nights sleep. The air conditioner worked but made strange noises. Large gaps under the door let in light and noise from the hallway. Not worth $200+ per night. Do note the additional charges for parking ($26) that remind you you’re in the present while you sleep in a room from about 2001.
Visited in march 2024
My husband and I stayed at this location for one night on 3/16. While the hotel itself is fine and convenient, the administrative issues are not.

Despite booking and staying for one night, the front desk admittedly, accidentally charged for two nights

I understand human error, but what I don’t understand is the lack of responsiveness and accountability when we tried to get this issue resolved. Like we should just look past it.

He called for days with no reply to have the transaction reversed. When he finally did receive a response, there was no apology, no offer to reverse the transaction, compensate for false additional night…nothing in spite of them clearly seeing the error.

I’ve since called my bank to open the investigation but wish this could have been solved by the front desk or Marriott customer service so I wouldn’t have to write this review.
Visited in march 2024
The GM Mary is a very rude lady, from the way she treats her staff to the way she ignores or is rude to guest. I brought a coffee at the Starbucks and was having a chat with the barista she told me to leave so she can attend to other customers when I was the only customer at that time. The restaurant food is undercooked and overpriced and the rooms are moldy and outdated . Worse experience ever

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