LA QUINTA INN BY WYNDHAM NEW ORLEANS VETERANS / METARIE ^{* *}

Don't make prior accommodations cause the hotel will not honor them! Staff is rude and nasty. (Except for two) and they know who they are). Rooms are old and unkempt. Staff unaccomodating!

Don’t book this hotel , the experience here was awful. It’s very dirty and smells bad. The tvs in my room were both broken, the light in restroom didn’t turn on , and the front door needed work to be shut correctly . I booked the room for two nights, after the first night I went to the front desk and notified the receptionist that I needed to cancel the extra night and told her about the issues with the room. She was kind and made it seem like everything was handled, I called today and they tried to make it seem like I never checked out or told them about anything. I highly suggest you stay somewhere else .

Dirty. The carpets in the hallway are disgusting. There is a truck in the parking lot that looks like someone is repairing it. The place is run down and dirty.

The management is absolutely deplorable (Ms Hills, with the braces)! On my check out day March 1st I redid my reservation that morning before checkout time and left my elder aunt there to rest. I get a phone call from the hotel AFTER THE POLICE were called and my aunt was escorted out of the room being told she can’t stay there any longer which really traumatized her and she wanted to leave then! Only for them to find out something was wrong with their 3rd party booking site and it wasn’t that I didn’t extend my reservation! Once I made it back to the facility I went to speak to a manager bc just like a phone call was made after the police were called a phone call could have been made to me beforehand to see if a new reservation was made. Jasmine called for the manager and took my information for someone to call back but no one ever did. So once my reservation was over and I went to checkout I asked again to speak to a manager and then I was presented with Ms hills who came out the office with a nasty attitude and non welcoming disposition. Jasmine explained to her what happened and she still did not apologize but did try to recited to me that you have to come down to rebook (which I still had to extend one more day and didn’t come down to rebook) on top of that lie the next lie was that she couldn’t give me a receipt for my booking bc it was through a 3rd party which wasn’t true either bc I have gotten one before… no apology, no empathy, and a disgusting attitude is what I got for a mistake that was a result of jumping to conclusions l, not making a simple call first, and not caring about the guest first! I have stayed at multiple properties and never have u been so embarrassed by a mistake that wasn’t my own…

Oh and let’s not forget Ms Hills is going to block me from staying there again!!!! Bc I asked for a receipt and an apology

There are so many reasons for my excellent review for here. The front desk staff is awesome. Greets with a smile, very knowledge of the area and surrounding attractions. Great free continental breakfast. The best part. The beds are like sleeping on clouds. The area is very clean and safe
This is the place to stay. Convenient to airport by bus even. Great job