CONSTANCE TEKOMA RODRIGUES

Das Hotel hätte eigentlich gutes Potenzial.
Wenn nur leider nicht dieser grottenschlechte Service wäre. Wir haben die letzten 9 Tage hier verbracht und wollten eigentlich darüber hinwegsehen, dass der Service extrem langsam und inkompetent ist (man wartet gut und gerne mal 30 - 40 Minuten auf eine Vorspeise oder ein Bier, wenn dieses nicht ganz vergessen geht;
es gibt eine Poolbar, die von 10 - 18 Uhr bedient sein sollte, ist sie natürlich aber nicht). Aber die Erfahrung des letzten Abends hat uns nun doch dazu veranlasst, diese Rezension zu verfassen. Wir hatten uns einen romantischen letzten Honeymoon Abend vorgestellt und vorbestellt, der jedoch im Desaster geendet hat. Einerseits hatten wir extra dafür einen speziellen Hauptgang vorbestellt (bereits mehrere Tage im Voraus), welcher dann aber nicht serviert werden konnte (Gründe wurden uns keine genannt). Auf den normalen Hauptgang durften wir dann über 1 Stunde warten und dieser wurde dann auch noch kalt serviert.
Eigentlich sehr schade.

Belle place
Je connais pas l hôtel

Cadre de rêve. Chambre spacieuse à 30 mètres de la plage, personnel souriant aux petits soins, bonne cuisine avec des assiettes joliment présentées.
Aucun point négatif, que du bonheur et du rêve réalisé

The room was FULL OF ANTS! And no, this is not because Rodrigues is a tropical island, it’s because of poorly finished room, there are gaps everywhere,so ants are coming in from the gaps around the switches for example!I woke up one morning just to see my cup which I left the night before on the bed cabinet full of ants.
Every time I wanted to pour water I had to check if ants are in my cup or the glass.
Bathroom was also full of mould.
There is no iron?! You have to pay to use the iron?!I’ve never seen that before in any hotel in my life!
The service is rude, unfriendly and dismissive.Completely unprofessional.
One day I asked if someone could bring a bottle of water to the room, a guy knocked on the door, he could be anyone, no uniform, no name tag, he started to point at the empty bottle placed on the room cabinet shouting: there, there! I was upset and I asked him if he want the empty bottle, but he kept shouting “there”! He didn’t want to give me a full bottle until I gave him the empty one, but even if the language is the problem there is polite way to ask for something.He didn’t say thank you or bye.I was thinking, did I really pay for all this?!
Breakfast was terrible, full of flies and bird poo on the chairs, I understand that no one can’t stop the birds of coming in and I don’t mind the birds,I mind staff not cleaning the bird poo from the chairs and table!
Dinner was chaotic and slow and staff was more interested in guests who tipped them, no one has ever approached me with a smile, they were consistently rude!
Is staff selective in their customer service approach? Obviously yes because I didn’t experience anything positive reviews claim to!
One day I wanted to use the sun loungers but they were taken by trespassers,none of those people were guests of the resort?I took my towel and sit down on the beach, yet fisherman casually walked through the hotel grounds and decided to fish right in front of me?! I don’t mind people fishing,but of the whole long beach does he really have to fish where the hotel is?!?
Every morning staff was shouting and gathering around laundry room I guess, and as you are passing by they are starring at you like you are disturbing them!
Swimming pool was disgustingly dirty, grease was floating over the top of it.

I wish i could give minus zero stars!

Since my review was removed, I don’t mind post it again just to warn other potential guests.Please read carefully.

We wanted to like this hotel so bad but unfortunately it didn’t meet our expectations.
We could see that management kept repeating themselves in their responses to critique reviews, saying that they are taking their feedback seriously and how they are going to rectify all the issues, but in reality nothing has been done.
Service is non existent, slow, disinterested, mostly rude and treat guests like a nuisance.
There is no use of common sense and basic social skills.
Obviously some members of the staff speaks only French and that’s fine, but it’s not fine when they behave like they are deaf when other language speaker ask something, there are polite ways to show that you don’t speak the language other then ignoring paying guests.
The food was below mediocre.
Breakfast consisted of some sort of a buffet and omelettes, scrambled eggs and pancake you can order.
Be ready for a long wait for your omelet and for example if you ordered pancakes with honey,there is a high probability you will be brought a chocolate one with a thinest layer ever imaginable.
Breakfast always looked like a mishmash of food from the day before, poorly covered and surrounded by flies.
Olives were placed in rusty jars,they looked and tasted like they have been there forever, there was a stale bread and finally hot food that is never topped up- when is gone is gone, if you are not first one for breakfast you will find leftovers or nothing at all.
Dinner is a set menu and if you are lucky your three course meal will arrive within 2 hours.
Water,which is free for breakfast and you are entitled for complimentary bottle daily, will miraculously get a price in the evening for dinner, which is a common practice in Mauritius.
Be ready to receive weirdest request ever on the checkout.
Someone who is supposed to be manager called Kunal will ask you to tip employers by dropping a cash in something that looks like a donation box.
We never ever experienced something like that in any of our trips across the world.
To tip employers for their lack of everything, including the common sense?No thank you.
Be aware that anyone can visit, stay, walk and fish on the hotels part of the beach.
Also be aware that hotel premises are not gated, fenced and that security is rarely present, even when he was,he never checked who is entering or leaving the car park, so literally everyone could drive in and enter the hotel area.
There is underlying racism towards non white guests, which is unfortunately something common we noticed in Mauritius.
You can sense tension in the air, different treatment towards non white guests,which makes you feel unsettled and you can hardly enjoy your meal.
Our orders at the table had often being ignored and we had to ask staff for drink/food more than once every day during breakfast or dinner.
Staff members never made an eye contact when they spoke to us, they are just looking through us making a zero effort to provide decent minimal customer service and human interaction.
It’s so sad to see and experience something like that in this stone age, especially in hospitality setting, especially after all struggles Covid brought to tourist sector.
We experienced zero customer service and zero friendliness in this, so I am not quite sure what other reviewers are talking about.
Only positives is the location, exterior and interior of the rooms, beautiful beach and three friendly dogs.
As I said, we wanted to like this place so much and we booked it based on the look of it and positive reviews but unfortunately we experienced a massive let down caused purely by human factor.
EDIT: Again, management response to my review is absolutely the same repetitive reply they use for all negative reviews.
This establishment clearly doesn’t care about their guests,they are only after your money, and as I said, once you are there you will receive nothing but disrespect.
After everything I pointed out they even dare to ask me to give them another chance.