HOTEL PARK PIOLETS MOUNTAIN HOTEL & SPA ^{* * * *}

I recently experienced the most incredible skiing holiday, and I can't help but share the outstanding aspects that made it truly unforgettable. From the moment we arrived, the staff went above and beyond to make our stay exceptional.

First and foremost, the hotel staff were incredibly helpful. Especially Victoria and Andrea from reception.Whether it was providing information about the best slopes, helping with equipment rentals, their knowledge and friendliness truly enhanced our overall experience. It was evident that they were passionate about ensuring every guest had a fantastic time on the slopes.

The hotel we stayed at was nothing short of amazing. The accommodations were not only comfortable but also had a cozy and inviting atmosphere that made us feel right at home. The stunning views of the snow-covered mountains from our window added an extra layer of magic to our stay.

I must commend the Crystal staff for their impeccable service throughout the trip. They were attentive, responsive, and always willing to go the extra mile to ensure our needs were met. From restaurant recommendations to arranging transportation, their dedication to providing the best service ever truly stood out.

Overall, my skiing holiday was a dream come true, thanks to the helpful ski resort staff, the amazing hotel, and the exceptional service provided by the Crystal team. I can't wait to return and create more wonderful memories on the slopes with the same level of hospitality and warmth. Highly recommended for anyone seeking a perfect blend of adventure and luxury in a winter wonderland!

Hotel staff are friendly and helpful. Don't hesitate just go and ask if you have problem or questions.

Un gran hotel para estar en familia, personal fantastico, las instalaciones muy bien, y tiene todo lo qeu hace falta para vacaciones de invierno y ski. El cambio a 5 estrellas simplemente lo ha hecho mas caro

That is a unique 5 star hotel. Here you will have to fight for level of service you get so it to start moving in the detection of 5 star hotel.

1. Ski shuttle goes only to the closest ski lift. If you have a ski lesson at other station you will be proposed to settle such “a favour” with shuttle driver directly.
2. If you want to go to sauna or pool after skiing, get ready to pay 26 euro person otherwise you have a bath at your room. But even if you pay 26 euro you will visit the SPA area that it not even close to the level of 5 star hotel - small and dark sauna, cold hamam, small pool, and all that with a slippery floor
3. If you are lucky to stay here on Monday and Tuesday then you are unlucky - the only restaurant in this hotel is closed and you will be proposed to take your diner in the bar on the sofa or armchairs (do you still remember it is a 5 star hotel?)

But … taking all these disadvantages into account the hotel is really good on all other sides:

1. Big rooms (for ski resort hotel)
2. Every room has a bath and a douche
3. Elegant design of interior and exterior
4. Shuttle goes every 3-5 min (I was never waiting for more then 2 min)
5. The service is specific but always 100% friendly

The Hotel was great, the staff were absolutely lovely, most of the workforce in Andorra seem to be young people from Argentina and Andorra a very lucky to have them. This young workforce made our stay in the hotel. The half board food was great, the bus service to a from the slopes also great.

3 Areas I think the hotel could improve are:

1. The Spa is extremely expensive to bring all the family, in other hotels we would have gone every night.
2. The kids clubs should cater for young teenagers more, maybe a Movie area, pool tables etc for them to hang out.
3. The Room Temperature control was difficult, we had to open the slide doors each night to cool the room down.