MUNDO NUEVO
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Organic farm, inn or ecolodge very well kept in a magnificent setting with a splendid view of the valley
In the hills above Minca, Mundo Nuevo is a secluded, peaceful place that is both an organic farm and an eco-lodge. An ambitious community project integrating permaculture and numerous edutainment activities, such as introductions to permaculture, beekeeping, organic soap-making and more. Private rooms are available at various levels of comfort and price. Dormitories are also available. Everything is very well kept and the setting is magnificent, with splendid views over the valley and numerous walks in the surrounding area.
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On 23/2, the point of contact at MN, Valérie, promised to have taken the following actions: "I have asked for 3 water tests: water from the kitchen, the bar, and your room." Nevertheless, on 7/3, test results from only the kitchen (where they mainly used boiled water?) were sent over to me by email from a test conducted on 5/3, more than two weeks after the reported contamination.
My partner was diagnosed with Shigella Sonnei (Google it), which can result from water poisoning but also from other poor hygiene situations. In Europe, when a doctor or lab identifies the bacteria, they are obligated to report it to the government, and the 'patient' is required to provide details of all the places they stayed and dined, prompting an alert to the health inspection authorities. The incubation period is very short, 1-5 days (which, as Valérie correctly calculates, averages to about 3). My partner became ill on the 3rd day (exactly the average) after consuming 2 dinners, 2 breakfasts, and 1 pool snack at Mundo Nuevo. Valérie is quick to point to our previous stay (Casa Coraje in Palomino), despite it showing 0 mentions of sickness out of 1k+ reviews (287 on Google, 610 on Booking, and 119 on TripAdvisor). Meanwhile, Mundo Nuevo has multiple instances over the last years (and more recent mentions of others being sick too). She also ignores that a fellow guest from the Netherlands experienced the exact timing of symptoms and suffered the same poisoning while we were there.
This was a missed opportunity for a thorough hygiene check and review, taking ownership, as well as better guest communication, which also resulted in responses that were not as guest-friendly as one would expect. The recovery from our stay at Mundo Nuevo is still ongoing, more than 2 weeks later.
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We stayed in MN a few days ago for 3 nights. Having read some of the reviews just now, we have to agree with some of the very positive and also less positive comments.
The place is beautiful, outside area wellkept, and clean and getting there is an adventure, we knew we were up for. The staff is hands on and speaks quite good English compared to colombian standards. The view is great and the pool offers amazing views. So is the sunset. However… around 5.30 PM people from the outside start drippling in which disturbs the quiet vibe.
As other people wrote we also got numerous bites (that do come with a jungle like environment) even when using repellant numerously and frequently.
But then, as other guest before us wrote , my girlfriend also got very sick and also we had to change our trip and upcoming itinerary to Tayrona National Park. This also happened on the 3rd day of our stay, after ONLY having eating at Mundo Nuevo and drinking the filtered water (and coffee and tea, etc) from their tap. The staff was friendly and brought a fan, tea and made soup for her, and was swift to respond. However I’m pretty sure the virus came from having eaten or drinking somewhere at MN. Another guest from The Netherlands got severly sick as well on exactly the same time and was in bed the whole day and also the day after still very sick. Maybe look into the bar at the swimming pool, as I saw the pool bartender use (non filtered?) water all the time.
We still paid the full amount of our stay, even though it badly impacted the rest of our holidays and my girlfriend was (and still is) sick to her gut. Mundo Nuveo team can still reach out to me for an appropriate compensation, which would be highly appreciated.
Is this growing number of reviews mentioning food - and or water poisoning a coincidence? My two cents, it’s not. Find the problem or don’t travel there since it will impact your stay in Colombia.
Sorry Mundo Nuevo!