Back to plant data sheet NEPTUNO HOTEL & SPA

Opinions NEPTUNO HOTEL & SPA Calella

Members' reviews on NEPTUNO HOTEL & SPA

4/5
25 reviews
Send a reply
Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

You have already submitted a review for this establishment, it has been validated by the Petit Futé team. You have already submitted a review for this establishment, awaiting validation, you will receive an email as soon as it is validated.
Visited in april 2024
Hotel con mucho encanto, excelente ubicación cerca de la playa y zonas comerciales, su personal muy amable y simpático. Su Spa me encanto, los masajes increíbles, itziar y tatiana de 10.
Visited in april 2024
Todo muy bien excepto que no pude comer carne en el bufet porque se hace en la misma plancha que el pescado, todo junto en el mismo sitio... No tienen en cuenta para nada tema de alergias en este hotel, el viernes ni siquiera había carteles que dijesen que era cada comida... Hacia mucho tiempo que no veía algo así.
Visited in april 2024
Bon accueil à l'arrivée
le buffet laisse a désirer Très peu de choix
côté bar la serveuse nous a servi un vigin mojito sans alcool
très médiocre que nous n'avons pas consommé à 8€
Nous avons voulu manger au bar tiramisu grosse déception guacamole et pizza très moyen portion généreuse pour les patatatas bravas
Ensuite massage très bien ???? merci aux deux masseuses très professionnel
Attention !! toutefois au spa le fond de la piscine jacuzzi est gluant et glissant
Bon rapport qualité prix
Rester discret ont entend tout
Hôtel propre à
Visited in april 2024
Nous sommes arrivé en couple pour un séjour d'une semaine dans cet hôtel et honnêtement c'est la première fois que je vois un hôtel 4 étoiles avec un service aussi peu professionnel. L'établissement en lui même est très jolie la chambre également. Quand nous sommes arrivés c'était propre mais ensuite il y avait plus de ménage durant le séjour on refaisait seulement les lits. Malgré la gentillesse du personnel de la réception excepté de la chef de réception "Svetlana" qui ne sait pas s'adresser au clients correctement. Nous demandant de payer des choses qu'on a déjà payer, nous repondant de façon peu agréable. On vient demander quelque chose à la réception on nous demande si c'est pour le check out même pas un bonjour. On se sent mal accueilli et on ressent bien la priorité à l'argent plutôt qu au service client. Décevant d'avoir payer un bel hôtel pour ce genre de service. Malgré le geste d'avoir offert un accès spa c'était pas suffisant avec tout ce qui c'est passé. Mise à part cela le service petit déjeuner était parfait.
Visited in april 2024
We stayed 6th - 11th April. Half board.
When we arrived we were told all the important information, also that we were entitled welcome drinks.

We were allocated the wrong room as it had been downgraded from what I had bought. Went back downstairs and this was rectified however I would have thought they would have pre allocated people rooms prior to their check in.

When we got to our room within 2 hours, the toilet flush button had completely fell off the wall and meant we couldn’t use the toilet. When we alerted a member of staff, they said it would be not until about 7pm that it would be fixed. So between 4 and 7pm.. we had no facilities in our room to use the toilet unless we wanted to block the toilet. We both suffer with bowel issues, so going downstairs 5 flights proved an issue.

Another thing to point out is that the rooms are not cleaned to a 4* standard. The floor is tiled and in between the tiles there is dirt, some of the tinted paper in the bathroom is peeling off meaning other people with you can potentially see you taking a poo if they really wanted to. The phone in the room doesn’t have a directory. Further investigation you can find this on their website but why should I have to do that? Due to no clarity to when exactly the man would fix the toilet, I had to prolong my wait for a shower with the fears he would just let himself in. Although we were told he wasn’t on duty until 7 they said there was a possibility he would be here sooner.. it turned out to be around 7pm he arrived but the lack of clarity made our first night stay a bit of a shamble.

After that whole ordeal we were excited to get welcome drinks..and dinner there is a possibility that reception did say the bar to us when we arrived however this was lost in translation potentially due to the fast pace of their speech and language barrier. So when we went for dinner, we asked for 2 fantas. They got them for us and half way into our meal we were asked to pay the bill. We said we thought these were welcome drinks? And the lady then said yes yes I understand that’s fine. So that was then left, and from our understanding that was the end of that situation.

But the next day, half way into us stuffing our faces with breakfast we were asked to pay the bill from last night. We were confused and the lady in question continued to apply the pressure saying you need to pay while we are still trying to swallow our food. I said that I will speak to reception to clarify this and at first she didn’t accept this but after repeating it again she then said okay.

This was rude and bad customer service. She had so many other opportunities to discuss this with us as we had arrived at breakfast 15 minutes early and were stood outside and she had saw us so no excuses as to her interrupting us.

The food at the hotel was sub par most days, they had a good selection at times but the food was ALWAYS cold. It made me weary to eat any of the meat with the fear it may have become contaminated due to the food temp. The chips were oily and soggy, the pizza was cold and hard.. I’m not too sure where the use of food lamps are but I suggest investing in them. I have worked in breakfast and dinner buffets before and if I had allowed all the food to go cold on my watch, I would be out.

The signs for the food were not all readily available, some missing signs and some signs misleading as they were not places next to the dish but instead between two similar looking dishes. When I did decide to venture out and have some meat one night, the signs for pork were not placed correctly and I instead ended up eating veal which I was not impressed with considering I am very conscious of the meat I eat.

Overall, not 4* hotel. The swimming pools are freezing and the spa pool is oily and greasy at the bottom making me wonder the last time it was cleaned. A group of teenagers were also causing mayhem, running up and down the stairs screaming and pressing every button on the lift meaning one night our journey up to the 5th floor took 5 minutes instead of 1.
Visited in april 2024
Nettes Personal, schöne Zimmer, gute Lage
Visited in april 2024
Hotel muy guapo y muy bien situado y las personas de recepción súper atentas, la gastronomía del hotel increíble todo estaba buenísimo, la única queja es la limpieza de la habitación que nos encontramos la pica y el lavabo con algunas manchas pero por lo demás genial, también cal decir que el parking del hotel es bastante estrecho y tiene un bordillo alto que para coches bajos fatal porque el de mi pareja es un coche bajo y nos rozó toda la parte de abajo suerte que no petó el cárter del coche, todo lo otro genial.
Visited in april 2024
Instalaciones en perfecto estado, personal muy amable, comida muy rica, en general todo genial.
Hemos estado muy a gusto.
Visited in april 2024
Sehr gute und freundliche Rezeption!
Visited in april 2024
Hôtel coup de cœur, pas loin de la grande rue piétonne de Calella. Chambre très propre à la déco moderne et avec une vue imprenable sur la piscine de l'hôtel. Le spa était très bien aussi.
Petit-déjeuner copieux et varié.
Personnel accueillant et très serviable.
Je recommande cet hôtel, si vous chercher un petit séjour pour vous détendre et vous reposer. Nous reviendrons!
Visited in april 2024
Muy buen hotel, buen servicio y muy buenas instalaciones, recalcar la buena actitud del cocinero de la hora del desayuno y el chico del spa. Muy recomendable para desconectar y estar en buenas manos
Visited in april 2024
We booked a room for 7 days and we wanted to extend our reservation for 3 more days.Sadly we had an issue and we couldn't arrive the first night of the "extended"reservation.So we sented a message at the hotel and we received an answer that "everything is okay".
When we arrived in the hotel , in the reception they told us that you don't have to pay nothing more than the civil tax.But the next morning after our breakfast, the manager in the reception told us that you have to pay in reception the extended days.When i sayed,
that yesterday night the man in reception told us that everything is payed, the manager was just suprised...The room is almost perfect, if you except an issue with the heater of the room( the temperature was locked high ????).
Thank you!
Visited in april 2024
La estancia en el hotel fue mágica. EL personal de recepción, del spa, del restaurante muy muy atento y eso es de agradecer :) Además mi hermana y yo fuimos con el fato y nos dejaron una esterilla, un bebedero e incluso chuches como detalles para el gato. Repetiremos seguro!!!
Visited in april 2024
Ein sehr schönes Hotel, welches ich immer weiter empfehlen würde. Wir waren insgesamt 5 Nächte im Hotel und es hat uns sehr gut gefallen. Besonders positiv fanden wir die Nette Belegschaft, egal ob an der Rezeption, im Restaurant, an der Bar oder bei der Reinigung, alle waren sehr freundlich und halfen immer wenn wir ein anliegen hatten.
Visited in april 2024
Geweest in de zomer van 2023. Neptune en spa

Het hotel is erg mooi en gezellig ingericht. Mooie open binnenplaats en een heel fijn dakterras
Het personeel is enorm aardig, vriendelijk en behulpzaam. Ze geven je een enorm welkom gevoel. Voor dit alles een dikke 10!

De hotelkamer is oké. Voor drie personen wel wat klein. De hygiëne is goed. Zeer vriendelijk dame die onze kamer schoon hield.
Het grootste nadeel in onze kamer was de melkglazen badkamer wand/muur.
Wij waren met 2 volwassene en een dochter van 17. De WC zit naast de glazen wand.
Je kan alle bewegingen zien die degene op de WC doet. Ook vanuit de kamer. Er zit nl. een enorm grote spiegel tegenover de glazen wand.
Het gaf mij een ongemakkelijk gevoel.

Het eten is matig.
Het wordt in warmhoudkasten naar de eetzaal gebracht. Het eten is zeker niet heet, maar vaak zelfs niet eens warm.
Lauwe slappe patat.
Na een klacht te hebben gedaan bij het hotel en bij Sunweb heeft men enkele gerechten verplaatst naar een plek onder een warmhoudlamp. Dat hielp amper.
De gerechten die ter plekke voor je werden gebakken waren natuurlijk wel heet, maar dan moet je ook opletten of het wel gaar is. We hebben enkele keren het niet goed gebakken vlees niet opgegeten.

Een prima hotel als de glazen badkamerwand je niet afschrikt.
Maar ik zou er zeker NIET gaan avondeten.
Visited in april 2024
Not a 4* Sup Hotel
The biggest problem is the cleanliness. The rooms are not clean enough. Toilet was not cleaned well by arriving, lot of hairs on the floor and in the bed, the joints between the tiles were really dirty, it’s better not to look under the bed.
The walls are very thin, you can hear everything.
The service staff in the restaurant needs a training. Not for one time they bring the wrong drinks. Every day you hear falling dishes in the dining room.
Some of the cookers in the evening wear body jewelry for example rings or earrings, this must be prohibited for security reasons.
The staff at the bar was professional and very nice.
Dinner was ok, but when hotel is busy you have to wait until they refill the dishes.
At the first day my wallet was stolen in the elevator, before I still had it at the reception while I paid the city tax. Unfortunately no help from reception to find out the people who was taking the elevator with me although they have many cameras and one of the receptionist saw the two men also before in the lobby.
When I looked again in the elevator after few minutes the wallet was found there empty at the floor.
This can of course happen everywhere but when we talk about other hotel guests it doesn’t make a good impression.
Visited in april 2024
El hotel está genial. Las habitaciones fantásticas, el personal del hotel una maravilla super atentos. Pero la cena fatal el bufete muy escaso, comida sin sabor y muy poca comida en general. Para ser un 4 estrellas la comida muy mal.
Visited in march 2024
Hotel bien ubicado, y las instalaciones muy nuevas y decoradas con gusto. El servicio de desayuno y cena del restaurante está muy bien, el personal es muy atento, sobre todo Rosa que además de encantadora es muy cercana y está pendiente en todo momento de los clientes. La atención muy buena, uno de los días llegamos a las 11 de la noche y nos prepararon una mesa en el bar con cena fría. El hotel merece la pena.
Visited in march 2024
Un hotel molt còmode. Habitacions boniques,netes i amb detalls.
Molt bona ubicació, silenciós
Visited in march 2024
Buen Hotel, totalmente reformado en Calella centro (muy cerca de la zona peatonal), Spa pequeño (8 personas máx) y sencillo. Habitaciones completas, algunas son vistas ya que dan a un patio interior de casas particulares. Servicio bien, aunque el restaurante un poco desbordado el personal.
Visited in march 2024
Molt bé! Bon servei i atenció i qualitat dels produces.
Visited in march 2024
Este viernes estuve y la verdad que los 2 últimos años varías veces y es genial todo tanto la limpieza la comida calidad precio inmejorable el personal de servicio es de lo mejor siempre pendientes de cualquier detalle
Visited in march 2024
Fuí al Spa con dos amigas más y salí encantada. La piscina es maravillosa, con muchos chorros para espalda, y más zonas del cuerpo. El Jacuzzi genial, y el circuito de las duchas me gustó mucho. Todo estaba super limpio, y olía muy bien. El chico que nos atendió muy simpático y amable y nos ayudó en todo. Al finalizar nos sirvió tres vasitos de té muy buenos! Volveremos seguro :)
Visited in march 2024
Experiencia muy bonita,trato perfecto y calidad/precio inmejorable, vale la pena visitarlo.Lo recomiendo al 100%.
Visited in february 2024
Sitio tranquilo, Buen Ambiente y todo al detalle

NEPTUNO HOTEL & SPA * * * *

NEPTUNO HOTEL & SPA

Go there and contact

Carte de l'emplacement de l'établissement
Carrer Sant Josep, 84, Calella, Spain
Show on map
Send a reply