EMBASSY SUITES BY HILTON
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4/5
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2025
Recommended
2025
This Hilton chain hotel offers functional and comfortable rooms. If you are in Syracuse for shopping, you will be delighted to learn that it is enough to cross the road to enter Destiny USA, the shopping temple in the region. As a result, the establishment's clientele is more family oriented. Have a nice breakfast.
Did you know? This review was written by our professional authors.
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Members' reviews on EMBASSY SUITES BY HILTON
4/5
21 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in march 2024
Hotel aesthetically very nice. Location???? next to mall. Lots of parking.
We arrived after midnight .. unsure if that was the reason why it took time for someone to show up at the front desk. The digital key did not work so had to head to front desk for keycards; she gave us 2 but only one worked.
Elevator buttons were dirty. A foot pri t was on one and some greasy stain was on the other. Could be cleaner.
Bedding cover had a stain on it, otherwise room was standard. Their face and hand towels didn't smell too great. Bath towels were fine.
Complimentary breakfast was great. The omelette chef was fun and accommodating. He provided many local restaurant recommendations.
We arrived after midnight .. unsure if that was the reason why it took time for someone to show up at the front desk. The digital key did not work so had to head to front desk for keycards; she gave us 2 but only one worked.
Elevator buttons were dirty. A foot pri t was on one and some greasy stain was on the other. Could be cleaner.
Bedding cover had a stain on it, otherwise room was standard. Their face and hand towels didn't smell too great. Bath towels were fine.
Complimentary breakfast was great. The omelette chef was fun and accommodating. He provided many local restaurant recommendations.
Visited in march 2024
Active duty military/ government personnel please do not stay at this hotel. I am a Hilton diamond member and I booked this hotel for business. I am deployed and my trip was cancelled to NY. The hotel refused to refund my money and points. Even after showing proof of the cancellations they still refused to compensate me. I checked in digitally from the app because they sent emails encouraging me to check in early due to their availability. I took their advice and now they will not refund me for a room I did not stay in. I was told the rooms are subpar and the property is not that great for diamond members. So disappointed as a loyalty member and military member. Will never book here again.
Visited in march 2024
Beautiful property! Courteous and kind staff! A bar and restaurant conveniently inside the building. Walking distance to the mall. Best place to bring the entire family.
Visited in march 2024
Very nice hotel. All the staff were friendly and helpful. Our room was very spacious and clean
They offer a fantastic breakfast buffet.
Walking distance to Destination USA Mall.
We would stay here again
They offer a fantastic breakfast buffet.
Walking distance to Destination USA Mall.
We would stay here again
The ceiling light over the entry door was flickering.
The bathroom was very large and the shower was a rain head shower. Very cool.
Proximity to Destiny Mall was great but getting to the walkway crossover was extremely cold the day I was there.
Food is good. Service was Great. The front desk staff was very helpful.