Opinions HAMPTON INN GONZALES Gonzales

The room is rough, carpet is faded and very stained, the bathroom wallpaper is peeling, and the desk was sticky. Overall the bed is clean and sheets were fresh. Weirdest issue is that there is a 1” gap under the door to the hall? Likely would avoid staying here again. The front desk staff was very good and the breakfast buffet was clean and well stocked.

No complaints. Staff was super friendly & within walking distance to a lot of restaurants.

In town for work.

Honestly, the place needs to be remodeled. Hallway carpets are beat up.

Great rooms but terrible service. This is strange for Hilton. When I got there I had a reservation for a suite but the people who had to sleep before me decided to stay extra time so they did not have it for me when I got there. They put me in a smaller room but we're still trying to charge me the full suite price. I called Hilton rewards and they said that they were going to Mark the price down for me and they did but I was charged full price for the first room and the price of the second room still fighting them to take off one of the charges. But I will say they were a very clean hotel with nice rooms. This is just because of the service I got. They were very rude about me asking to change the prices.

Service is terrible... the night desk lady Michelle was very rude when I call about no hot water. I attempted to warm my room so I could take a cold shower and realized the heat doesn't work either... I called about the heat and again got more attitude and no effort to accommodate... after working in a refinery for 12hrs and not able to take a shower then to be met with attitude... unacceptable

They were in the process of much needed remodeling.

Kevin help me out alot with checking in hats off to him keep up the good work overall this hotel was one of the best one I’ve stayed in clean with comfortable beds and lobby always smell breathable I would definitely recommend it to others

The service at this hotel was really fantastic. I want to thank Betty for helping me with anything I needed a pen, a snack… They are redecorating this hotel, but it was very clean, and the service was fantastic

Very Neat, and Clean, and organized. Rooms are Very nice, and affordable.

Overbooked their rooms and pretended they didn’t have my reservation even though it was on my phone which I showed to the front desk. Lady at the front desk didn’t even attempt to help and had attitude. Garbage service had to find another hotel across the street luckily they had available rooms

Great location, friendly staff, great breakfast overall a great place to stay.

Front desk and other staff is wonderful, rooms however are a nightmare. I usually stay Hilton, well I definitely won’t stay here again. My room is nasty, floor is disgusting I don’t even want to walk around without shoes, bathroom is and was disgusting. The smell of my room is terrible and the wall or ceiling has a constant dripping sound, also my bed is completely ruined on one side (like it’s sloped so bad you’ll roll in the floor almost). Barely any hot water and no water pressure. I’m shocked this is even a Hilton hotel I’m disgusted and so happy this is my last night here. I used lysol on everything and even the smell of the room won’t go away, I will be returning to this area for work Monday and I will never stay at this hotel again. Staff was great, property run down, not clean, makes me feel disgusting like a cheap motel.

Only stayed 1 night here after an LSU game, but the room was nice & and clean, as was the rest of the hotel. Friendly desk clerk & wonderful breakfast. Could possibly use a bigger parking lot. Overall great!

September 26th checked in 4 pm. We chose this because we have always had great experiences with Hilton. We had been driving for 10 hours, decided to stop for the day and stay with a hotel chain we have always found to be enjoyable.
This hotel was the rudest, dirtiest, if I had the choice to give it minus 10 stars I would.
The desk clerk was not friendly, not helpful.
Wish I had never come here to stay. We had 2 issues with the television, the first wifi wasn't working the second the batteries in the remote were dead. None of these issues were the end of the world, what put me over the edge was the woman at the desk attitude. She was not helpful. My husband asked if she could come up and assist, she told him he had to come down to see her. He finally discovered the issue the instructions for wifi sign on were incomplete. The second issue our remote control batteries were dead. Called the desk again to ask if they had batteries to replace, she responded we have another remote control at the desk you'll have to come get it.
I know all this sounds trivial but it's not. Customer service is what makes a business a success. This rude clerk with a personality of a rock is not what you want at your front desk.
I have never written a review for a hotel stay. Travel all over, whenever we have encountered an issue it's been politely corrected.
Her attitude has left a bad taste with us. We're going back to Marriott.
Disgusted and fed up with this hotel.
If we weren't so exhausted we would have left.

A gentleman by the name of Mason stated that he was the general manager. Initially, the customer service questionable, but it’s not how you start, it’s how you finish. The manager was open and receptive to me as a customer and I really appreciate that. We all have our challenging days, so we must be respectful that someone else might be facing a challenge.

Very friendly staff, clean room, good breakfast and good parking. The room was ready, check in was smooth, and the only issue I ran into (dead battery on the card reader) was quickly resolved for me. The front desk at my check in was awesome and I hate that I missed her name.

Great experience!

Great place