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Members' reviews on RESTAURANT CHRISTOPHE HAY
4.5/5
93 reviews
Value for money
Kitchen quality
Originality
Frame/Ambiance
Service
Visited in october 2023
Beautiful hotel with lots of potential BUT! We had a lot of small issues in literally every step of the hotel and gave feedback and we were not taken serious at all. Well at least the owner took the time to hear us out after the sales manager tried to silence us with a cheap bottle of house wine. Classic move.
Although the hotel is beautiful and although I have no doubt that the 2* Michelin Reataurant sure is amazing, the rest of the service does not live up to the expectations.
For 300++ a night and 5* on the door I don't want oxidated wine, pasta on the floor, flat sparkling wine, overly salted food, forgotten orders and definitely no expired joghurt for breakfast.
Even though you don't agree (owner) this is not a 5* level service.
Especially the attitude of the management was disappointing which was the worst of the experience.
The second star is for the line staff that really tried. Thanks fotlr the efforts.
Although the hotel is beautiful and although I have no doubt that the 2* Michelin Reataurant sure is amazing, the rest of the service does not live up to the expectations.
For 300++ a night and 5* on the door I don't want oxidated wine, pasta on the floor, flat sparkling wine, overly salted food, forgotten orders and definitely no expired joghurt for breakfast.
Even though you don't agree (owner) this is not a 5* level service.
Especially the attitude of the management was disappointing which was the worst of the experience.
The second star is for the line staff that really tried. Thanks fotlr the efforts.
RESTAURANT CHRISTOPHE HAY
Manager
10/18/2023 at 15:23
Cher Monsieur Petry,
We would like thank you for sharing your experience in our Maison Fleur de Loire.
Once again, we apologize about the inconveniences met during your stay.
The Director of Sales and the Chef did hear you seriously on your feedback. A commercial gesture has been made at your departure to mitigate your disapointment.
We have a wonderful and passionate young team that we daily train to improve the quality of our guests experience.
You comment have been already shared among the relevant departments. Specific actions have been taken since your departure.
We wish you a nice continuation of your journey.
Kindest regards,
Dylan - Front Office Manager
We would like thank you for sharing your experience in our Maison Fleur de Loire.
Once again, we apologize about the inconveniences met during your stay.
The Director of Sales and the Chef did hear you seriously on your feedback. A commercial gesture has been made at your departure to mitigate your disapointment.
We have a wonderful and passionate young team that we daily train to improve the quality of our guests experience.
You comment have been already shared among the relevant departments. Specific actions have been taken since your departure.
We wish you a nice continuation of your journey.
Kindest regards,
Dylan - Front Office Manager
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Visited in october 2023
Hotel de luxe, face à la Loire.
Salon de thé ouvert au public.
Terrasse extérieure agréable, loin des bruits de la ville.
Tout est merveilleux, cadre, personnel, cuisine
Salon de thé ouvert au public.
Terrasse extérieure agréable, loin des bruits de la ville.
Tout est merveilleux, cadre, personnel, cuisine
RESTAURANT CHRISTOPHE HAY
Manager
10/18/2023 at 15:15
Chère Sabine,
Nous vous remercions pour votre retour sur votre expérience dans notre Maison Fleur de Loire.
Nous sommes heureux de vous savoir enchantée par votre séjour, et serons ravis de vous y accueillir à nouveau à l'avenir !
Nous vous remercions pour votre retour sur votre expérience dans notre Maison Fleur de Loire.
Nous sommes heureux de vous savoir enchantée par votre séjour, et serons ravis de vous y accueillir à nouveau à l'avenir !
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Visited in october 2023
Un lugar maravilloso una vista espectacular todo super de lujo maravilloso se duerme delicioso
RESTAURANT CHRISTOPHE HAY
Manager
10/18/2023 at 15:14
Cher Chapys,
Many thanks for sharing your experience in our Maison Fleur de Loire.
We are happy to read you kind comment about your stay.
Wishing to see you soon in the Loire Valley.
Many thanks for sharing your experience in our Maison Fleur de Loire.
We are happy to read you kind comment about your stay.
Wishing to see you soon in the Loire Valley.
See the translation
Visited in september 2023
Very elegant hotel and top notch service.
RESTAURANT CHRISTOPHE HAY
Manager
10/18/2023 at 14:59
Chère Veronica,
Many thanks for sharing your experience in our Maison Fleur de Loire.
We are happy to read you kind comment about your stay.
Wishing to see you soon in the Loire Valley.
Many thanks for sharing your experience in our Maison Fleur de Loire.
We are happy to read you kind comment about your stay.
Wishing to see you soon in the Loire Valley.
See the translation
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Nous sommes heureux de vous savoir enchantée par votre visite, et serons ravis de vous y accueillir à nouveau à l'avenir !