LE RELAIS DE LA MALMAISON
Go there and contact
On the edge of a golf course, Le Relais de la Malmaison, hotel, spa and restaurant is a quality establishment renowned for being a haven of peace, silence and zen. In the hotel's enclosure, tennis, multi-sport and mountain biking grounds tend to make the stay "sports". And after effort, comfort, that of the pleasures of the table orchestrated by a chef who participated in a famous culinary show, David Fricaud, in the restaurant part called Les Terrasses du Relais. Here you will have the choice between the formulas of the day, but you are advised, if you can, the card: Carpaccio de Saint-Jacques, brunoise of crispy vegetables with olive oil, paleron of blister beef with gnocchi and cébette, a thousand light citrus cream. Terrace to be preferred in summer.
Members' reviews on LE RELAIS DE LA MALMAISON
We had to cancel our reservation last minute (due to Covid contact). Apparently, it didn’t work as we were debited. We first contacted the hotel by email, but as the dialogue was not successful, we called. In the begining, the lady told us she will ask her superior and call us back, which she did not do. So we called back several times, she finally told us that nothing can be done to compensate the inconveniences. Yet, we offered to get a credit note and be committed to buy other services. This offer would have been good for both of us, as we could have been able to still enjoy a stay at the hotel and for them it could have been the occasion to get a support in those hard times as we would have spent more money as planned.
But this person didn’t want to hear anything so we asked to speak to the hotel management. They were not available at that time so they proposed to call us back. Again, broken promises… So we called back and finally succeeded in having the hotel management.
The lady was so rude and unpleasant that she hang up on us telling that she can’t do anything for us, and if we were not happy, it was the same for them, they absolutely didn’t care ! What a nice state of mind for a 4* hotel… !!
To sum up, after many calls and emails, they offer no solutions, their attitude was not professional and dishonest : too bad for us, good for them, they can keep the money for a service they have not honoured !
Given the fact that they are rude with their clients, and are obviously only interested in their money, we can’t even imagine how the other services would have been… So we want to warn you about this hotel if you want to avoid such an awfull experience !