Generous traditional cuisine to enjoy in a restaurant with a warm atmosphere in Montpellier.
L'Atelier St-Roch is a flavour factory. Created by handball player William Accambray and his collaborator, Olivier Robert, its aim is to provide food lovers with a setting in which they can eat in a warm atmosphere. The two men's passion for the sport led them to build a place where sharing is the key. The restaurant is therefore a place where you can meet up to sip a good drink and enjoy generous dishes. In the dining room, Aimé and his team facilitate the meal and guide the guests through the menu of traditional dishes.
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Members' reviews on ATELIER ST ROCH
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Allez y les yeux fermés
Bonne route à vous deux.
Pour référence, nous ne sommes pas des Karens qui se plaignent tout le temps au restaurant. C’est peut-être la deuxième ou la troisième fois que nous renvoyons quelque chose, et ma copine s’est sentie mal tout le temps.
J'espère que les propriétaires pourront en tirer des leçons, même si, vu l'attitude du serveur, j'en doute fortement.
Quoi qu'il en soit, veuillez vérifier votre poulet si vous finissez par venir ici.
(Avis d'origine)
We just had one of the worst restaurant experiences in our lives. I ordered the tuna and my girlfriend ordered the chicken. When it came, one of the chicken pieces was severely undercooked and clearly pink. My girlfriend went up to the waiter with the plate and kindly asked her for a solution. The waiter said that the chicken is supposed to be pink otherwise it dries up. Then she took the plate back to the kitchen and brought back the same plate with one of the chicken pieces cooked better. The issue was that there was still one piece which was clearly undercooked, and the same as before, so they didn’t really check the plate well. After she came to our table and asked how things are going we complained again, and then she offered to give us another of the same or another main. The second plate she brought, which was a white fish was great, and the tuna was amazing as well. After dinner, we went to pay the check and wanted to give them some constructive feedback, saying that if we complain about the dish, we expect them to make another one especially if the issue is that it was undercooked, not have us complain three or four times and then end up at the same solution. She was very defensive and said that this is how they cook chicken here, and that they made an exception by giving us another free main, which is something that they usually do not do. Very very disappointed and it’s a shame that the service is so so bad when the food (when done well) is amazing.
For reference, we are not Karens that complain at restaurants all of the time. This is maybe the 2nd or 3rd time we’ve ever sent anything back, and my girlfriend felt bad about it the whole time.
Hopefully the owners can learn something from this, although by the attitude of the waiter, I highly doubt it.
Either way, please check your chicken if you end up going here.